Events
Help Center
Academy
Groups
Champions
My Account

[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

10,611 Topics
30,411 Replies
16,981 Members

Welcome to the Klaviyo Community!

Featured Topics

Categories
Most Recent
Help Others

Getting Started

Check here to review our forum best practices and for new Klaviyo announcements!

Getting Started with Community

Getting Started with Community

4 topics
163 Replies

Getting Started with Klaviyo

8 topics
63 Replies

Getting started with SMS

3 topics
4 Replies

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

Klaviyo AI

9 topics
16 Replies

Accounts and Settings

Accounts and Settings

646 topics
1686 Replies

Campaigns and Flows

Campaigns and Flows

3070 topics
8611 Replies

SMS

241 topics
590 Replies

Lists, Segments, and Profiles

Lists, Segments, and Profiles

1369 topics
3865 Replies

Sign-up Forms

980 topics
2789 Replies

Analytics and Deliverability

Analytics and Deliverability

677 topics
2050 Replies

Email Templates and Coupons

Email Templates and Coupons

1029 topics
3341 Replies

Integrations and Reviews

Integrations and Reviews

986 topics
3090 Replies

The Community Commons

Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

News & Announcements

News & Announcements

199 topics
334 Replies

Live training recordings

Live training recordings

212 topics
309 Replies

Show & Tell

137 topics
273 Replies

greensnapContributor I

Email Templates and Coupons

Can I change the default setting of "buy now" button.

When we create an e-mail in Klaviyo and put product block on it, the button is “buy now”.Can I change the default setting of “buy now” to another word?

shawn0564Contributor I

Campaigns and Flows

JotForm Embedding into Klaviyo Email

I've made a JotForm using the free version, and I'd like to embed its source code into my email workflow. Can I do this in Klaviyo, or is it not allowed?

cbzhuContributor I

Email Templates and Coupons

Dynamic URLs and Merge Tags in Images

I have a pre-launch referral campaign and I want to attach each person’s unique shareable link to an image that says “refer friends”. Is it possible to to use dynamic URLs and merge tags in the ‘Link’ section of an image in an email?

george12345245135124Contributor I

How to check what page is getting the most sign ups from a popup?

Hi, I’ve got a question regarding sign up forms and how to track what page on our website is getting the most sign ups. I was wondering if there is a way to identify what page is getting the most sign ups and put these people into a segment? Thanks, George

wildpinencoContributor I

Accounts and Settings

updating my sending domain

Hi, I have set up my sending domain in klaviyo, i’ve also completed all the steps in shopify. Klaviyo is saying my sending domain is active. Yet i still get the notification to update my sending email. When i try to add my new sending domain in the sender email box its telling me to Enter a valid email address. I have spent hours watching videos and all the posts on klavyio, but nothing is working.

Ruud - The Bulb FarmersContributor III

Email Templates and Coupons

used coupon in report

Hi,I would like to get a good insight in which couponcodes are used by customer, prefarably linked to an order.How can I do that? Report? Segment?Any suggestions?Appreciate your help.

michaeljjaProblem Solver I

Email Templates and Coupons

Coupon Filter Suggestion

Just a suggestion that would help a lot for ecommerce businesses - when selecting a coupon we just have three optionsAll orderSelect productsSelect collectionsIt would be really helpful being able to select all products BUT have the opportunity to manually exclude a few. We usually want to exclude 3 products where the discount from welcome/birthday flows would lose money. Having to manually select them can be an issue, as creating a collection without those products in shopify would need to be monitored and it’s nice being able to do everything within Klaviyo.

GavinContributor I

Email Templates and Coupons

Klaviyo editor painfully slow, constant crashing, am I missing something?

Klaviyo has always been somewhat slow, clunky and painful to use but today it’s unbearable, I’ve had to walk away from the computer several times before I forced to launch it out of the window.I’m trying to do the simplest task of adding links to a selection of static images in a table and every time I come back to the editor (from another tab where I’m retrieving the links) it either completely freezes, crashes the browser, or is so slow I don’t know what it will do next.I’ve cleared my caches, tried another browser, toggled content blockers, the works. Still the same.Am I missing something?I need Klaviyo for work and right I’m wasting time troubleshooting instead of actually working.

Taylor TarpleyCommunity Manager

News & Announcements

Champion of the Month Spotlight: Stefan Milicevic

Hi Community! It’s time to celebrate the hard work our Champions contribute to this special Community! Our Champions are an integral part of peer-led learning and connection in our space. They are part of an elite group of Klaviyo MVPs who share a constant commitment to helping their peers, sharing their thoughts and strategies in the industry and creating inspirational content to help all of us learn and grow together! It’s time to celebrate the first Champion of 2024 who went above and beyond solving the MOST questions in the Community in March, a whopping 35 answers! 🎤 *drops mic* 🎤 And the April Champion Spotlight goes to……: @StefanUE 👏 There is no doubt you have seen Stefan around our space collaborating and sharing his insights all over the place last month. He is the Head of Service Delivery at Underground Ecom. Underground Ecom is an elite Klaviyo partner providing full service email marketing and related subchannel management. Stefan has been working with Klaviyo since J

cbzhuContributor I

Campaigns and Flows

Sending Milestone Emails

I would like to send milestone triggered emails to subscribers once they hit each milestone. My business has a referral rewards program we are launching. For example, for every 5 referrals, they unlock $10, so we want to email the subscriber every time they reach an additional 5 referrals. What’s the best way to send this email?We have created segments for each milestone, but I’m wondering if it’s best to run a flow or a campaign email. What’s the best way to automate this since we have endless number of milestones?

shawn0564Contributor I

Campaigns and Flows

JotForm Embedding into Klaviyo Email

I've made a JotForm using the free version, and I'd like to embed its source code into my email workflow. Can I do this in Klaviyo, or is it not allowed?

cbzhuContributor I

Email Templates and Coupons

Dynamic URLs and Merge Tags in Images

I have a pre-launch referral campaign and I want to attach each person’s unique shareable link to an image that says “refer friends”. Is it possible to to use dynamic URLs and merge tags in the ‘Link’ section of an image in an email?

cbzhuContributor I

Campaigns and Flows

Sending Milestone Emails

I would like to send milestone triggered emails to subscribers once they hit each milestone. My business has a referral rewards program we are launching. For example, for every 5 referrals, they unlock $10, so we want to email the subscriber every time they reach an additional 5 referrals. What’s the best way to send this email?We have created segments for each milestone, but I’m wondering if it’s best to run a flow or a campaign email. What’s the best way to automate this since we have endless number of milestones?

SWEETSCSContributor I

Campaigns and Flows

Conditional Splits based on whether an Order has shipped?

Hi!I have a flow built for our business - customers enter the flow when placing an order for a specific product SKU. After ordering and entering the flow, they receive a submission form for more details in the first flow email, and upon the approval of said form, we then ship their package.In a perfect world, the conditional split I’m trying to create would check whether or not the aforementioned order has shipped and send them to the “yes” side of the flow - however, I’m having some trouble determining what the best course of action would be/what conditions I should set in my conditional splits to achieve this behavior.Any insight someone may be able to offer for my situation would be incredibly helpful!

cbzhuContributor I

Campaigns and Flows

Subscribed At Least Once

I have a flow condition set up “Subscribed to List At Least Once Between 4/19 and 5/20”. To confirm, if an existing subscriber puts their email into the entry field again, this flow condition will not capture them, since they are already on the list right? I have a separate flow for existing subscribers, so I want to make sure they don’t also get put through this flow as well. Thank you in advance.

cbzhuContributor I

Campaigns and Flows

Segment Triggered Flow

I want to send a custom email flow to existing subscribers up until this date. I’ve created a segment of emails called “Joined Before Launch”. How can I make sure all the emails in that segment automatically enter the flow once I activate the flow? Currently, I think the way this is set up is that they will only enter the flow once they enter the segment, whereas I want to send this flow to everyone already in the segment.

rrcifoneNew Member

Developer Group

Etsy and Klaviyo

Hello- We are trying to collect email addresses from our Etsy customers and at our in person events. I want to create different sign up form (landing pages) for the different sales channels. I would like to use Klaviyo for all email marketing. Presently, we use Klaviyo for our Shopify store. The only way we can collect Etsy emails is by adding a Sign up form to our shop and in the thank you we send after the customer purchases. Is it possible to create different sign up forms with different discount codes for different sales channels such as Etsy.

annabelle_r95Contributor I

Integrations and Reviews

Stripe subscriptions to create dynamic segment

Hi there,We have created a form in Jotform that is integrated with our Stripe. The payments are pulling through to Klaviyo as ‘issued invoice’, ‘successfully paid’ and the customer is a paying subscriber.How do we tag this customer as a subscriber that can move in and out of our active customer segment?We are using Zapier to send events between Jotform/Klaviyo and can also use for Stripe but I can’t seem to find the answer online.Thanks

kjb23Contributor I

Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

Suddenly today, even with no changes made on our end, the default name we want to appear when we send emails to our customers is showing up as “Hello com” and not our business name. We have checked the settings and nothing was changed and appears correct on our end. But in inboxes, our emails now come from this Hello com address. No solution found when searching. Is this a glitch or issue Klaviyo is fixing? Or did we do something wrong (without touching anything)?

SnapMetricsContributor I

Developer Group

Klaviyo Query Metric Aggregates API failing when paginating

Hi,Getting “Method Not Allowed” when using the pagination link, ex:https://a.klaviyo.com/api/metric-aggregates/?page[cursor]=BASE64_HEREUsing GET method on it and everything else is working.. only when viewing next page…What could be the reason?Thank you

Badges Earned

shawn0564has earned the badge First Post
Penny Packer91has earned the badge Active User
SWEETSCShas earned the badge First Post
rrcifonehas earned the badge First Post
Sebastianhas earned the badge Academy Student - 25

Show all badges

Upcoming Events

Most Active Users

Show full leaderboard

Show full leaderboard

Helpful Resources

Developer Portal

Gain the knowledge you need to successfully integrate Klaviyo

Help Center

See the most asked questions

Partner Directory

Get connected with an Agency Partner today to achieve your growth goals

Powered by Gainsight

Terms & Conditions Cookie settings

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us

Terms and Privacy
© 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK