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Requests for the 2026 Klaviyo Champions program are now open

8 days ago

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14,699 Topics
42,229 Replies
39,536 Members

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SaaS_LifecycleContributor I

Analytics

I have emails with clicks, but opens aren't tracked

Hi everyone, I have emails with clicks, but the opens are NOT recorded. I’ve reached out to support. They told me to move the tracking pixel from bottom of the email to above the email. But it’s been 24 hours and it’s still the same. I’ve checked tho

1 hour ago

BojanContributor I

Marketing

catalog in shopware

Hi all,how can i add to template some falues from catalog or from feed.i have feed in catalog sourcethank you

1 hour ago

smdContributor II

Marketing

How to add variants in custom catalog?

I have a custom catalog and want to add variants but don’t understand how/where I can do that.

12058

15 hours ago

ShimeeContributor III

Marketing

BigCommerce Multi-Storefront Integration to Klaviyo (one account per storefront)

We have created Klaviyo accounts for each of our store fronts separately to have separated subscriber's lists / data / forms / emails campaigns / flows / triggers etc... The store fronts have different urls. Does anyone have a detailed video on how t

2118

1 day ago

Jess Cross OContributor I

Marketing

How can I be utilizing Klaviyo better?

Hey all! We’ve been using klaviyo for a couple years and I know we are only using it at a very small level. I’d love to know if there is anyone who does a Klaviyo deep dive or even like a demo video to see all the things, new and old, that Klaviyo ca

474

1 day ago

Sam91Contributor III

Marketing

Funnelish funnels and shopify checkout

One of my client is using funnelish landing page. When someone click buy now, they will be redirected to shopify checkout. My question is:1. How do I setup flows on that case? should I use shopify checkout started trigger to setup the abandoned check

132

1 day ago

ge01734567Contributor I

Developer Group

Klaviyo Template image Still showing on the confirmation message

Hello, I am new to the community. I just set up a spin the wheel popup, and I changed the image on the wheel to my own image. And when I go to my site, the image that I selected shows when the spin the wheel popup appears. However, when I get the con

111

1 day ago

mtetzlaffContributor I

Marketing

Custom Product Feed Categories

One of our partners uses Klaviyo and our product feed is integrated and passing. We recently updated our feed to include categories as comma separated values, for them to use in email marketing; however, the categories field is not showing in Klaviyo

121

1 day ago

Youssef B.Contributor I

Developer Group

Invalid URL error all webhooks as of today 06th February.

We noticed today, for multiple clients, that our webhooks inside flows are not being sent to our Scripts, after checking we noticed the error `invalid url` when we try to send a test webhook.We want to double check if it is an error coming from Klavi

241

1 day ago

DoubleoActive Contributor IV

Marketing

"Full-width on mobile" is still not working properly in the new email editor

Hi everyone, This is in regards to an older post that was closed a couple of months ago as “solved”. However, we’re still having issues with this full-width on mobile feature. Has it actually been implemented, or was the topic closed prematurely?@Tay

148124

1 day ago

SaaS_LifecycleContributor I

Analytics

I have emails with clicks, but opens aren't tracked

1 hour ago

BojanContributor I

Marketing

catalog in shopware

Hi all,how can i add to template some falues from catalog or from feed.i have feed in catalog sourcethank you

1 hour ago

FunnelsflexContributor I

Marketing

Optimizing Email Funnels for Higher Engagement and Conversions

Hi everyone,I’m exploring ways to improve email funnel performance and better understand how segmentation, automation, and personalization impact engagement. At Funnelsflex, we focus on mapping customer journeys step-by-step and using analytics to re

3 days ago

danielmartinhqProblem Solver I

Marketing

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

322

11 days ago

kewContributor I

Marketing

vip /reward flow for spend

Hi allI don’t want to use smile or any loyalty programme any more, done with the whole points thing!I want to build a flow JUST in klaviyo that rewards VIP spenders in my shopify store ie -placed orders to the value of $500 -get $25 voucher in an ema

280

1 month ago

Kelsey19Contributor I

Marketing

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

962

1 month ago

UpCrib Inc.Contributor I

Developer Group

Custom Trigger (openForm) Not Showing Popup Even Though Onsite Script Is Loaded

Hi everyone — hoping someone from Klaviyo engineering or community can help.I’m trying to trigger a popup form via the custom JavaScript trigger: window._klOnsite.push(['openForm', 'TnP475']); Here’s the problem:The onsite script loads correctly, _kl

160

2 months ago

CP-NicoActive Contributor I

Developer Group

Shopware 6 Integration: Scheduled_Tasks stuck | data not synced from and to Klaviyo

Hi, since upgrading our Shopware store to 6.6.x and the Klaviyo Plugin from Overdose Digital to version 3.3.x (recommended for SW6.6), we’re facing issues.I opened up a ticket via the Google Forms link provided on the Shopware Integration docs here:

22910

9 months ago

JDavisContributor II

Marketing

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

2026

1 year ago

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