Welcome to the Klaviyo Community!

How do I connect my helpdesk to Klaviyo's Customer Agent? Zendesk, Gorgias and Klaviyo Helpdesk compared

Install your helpdesk from Integrations in Klaviyo, then choose it as the handoff destination in Customer Agent > Settings. Klaviyo supports Klaviyo Helpdesk, Zendesk and Gorgias. Most problems come from a mismatch between two settings, covered in

5 hours ago

Will_CannaPlannersContributor I

Analytics

Herb Mail to Grow List

Curious if anyone is using Herb Mail to grow their list and what the audience results look like.

10 hours ago

QasirContributor I

Customer accidentally deleted review, original link blocks resubmission

A customer accidentally deleted her review. The original review request link now says “Your review is successfully deleted” and won’t allow her to submit again. The review is missing from All reviews. Can the request be reset so she can submit a new

GamBeeContributor I

WooCommerce completed orders missing in Klaviyo despite webhook 200 OK responses

My WooCommerce integration is enabled, but completed orders are not appearing as purchase events in Klaviyo.Website: https://experiencebee.comKlaviyo Site ID: W8e8j4Klaviyo WordPress plugin: 3.8.3, activeFindings: A paid order completed July 27, 2026

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Product updates and announcements

GabbyEspositoCommunity Manager

September 2026 product updates: Klaviyo Starter, click tracking, new apps, and moreNews

Straightforward recap of updates and improvements you might have missed from the past month Manage Click Tracking: Customers can now turn off email click tracking for their whole account, specific recipients, or individual links. This is especially u

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1 day ago

masonstalphKlaviyo Employee

Live training recordings

Q4 2026: Customer Education Resource Recap

Black Friday Cyber Monday (BFCM) is here once again, and Klaviyo Academy has timely resources to help you feel confident and ready when it matters most.Be sure to check out the new BFCM Fast Track within your BFCM Hub. Build your BFCM strategy in les

1 day ago

Gimme Thoughts BooksContributor I

Branded sending domain verified, all DNS records green, but Activate button disabled for days

Hi! My sending domain hello.gimmethoughtsbooks.com (Dynamic routing, DNS at Namecheap) shows as Verified, and all records have green checks: 4 NS records (ns1–ns4.klaviyo.com), the klaviyo-site-verification TXT record and DMARC (v=DMARC1; p=none).How

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4 days ago

Miles MailmendContributor I

Title: OAuth app pending review for over a month. Has anyone experienced this?

Hi everyone,I submitted my OAuth app for approval more than a month ago, but the status still shows “Submitted for review” under Integrations → Manage apps. The app currently has 5 installs.Has anyone here recently gone through the app review process

432

4 days ago

Will_CannaPlannersContributor I

Analytics

Herb Mail to Grow List

Curious if anyone is using Herb Mail to grow their list and what the audience results look like.

10 hours ago

QasirContributor I

Customer accidentally deleted review, original link blocks resubmission

GamBeeContributor I

WooCommerce completed orders missing in Klaviyo despite webhook 200 OK responses

203

Gimme Thoughts BooksContributor I

Branded sending domain verified, all DNS records green, but Activate button disabled for days

382

4 days ago

SelwhaContributor I

Verified sending domain cannot be activated

Our branded marketing sending domain has been Verified for over 10 days, and all DNS records show green checks. However, Activate remains disabled and says the records are still being set up.We are not migrating a dedicated IP or click-tracking domai

422

danailovaartContributor I

Accidentally deleted entire Welcome Flow — can Klaviyo restore it?

I accidentally deleted the contents of my existing WELCOME FLOW today, September 25, 2026.The flow itself still exists, but only the trigger remains. I accidentally deleted:Welcome Email #1–#7 6 Time Delays 1 Multi-Branch SplitThis happened only a fe

502

I_AmComicContributor I

Branded sending domain Verified since July, but Activate disabled and emails failing authentication

My marketing branded sending domain send.interruptedfitness.com has been configured since July 20, 2026. It shows Verified and all required DNS records show green in Klaviyo.However, Activate remains greyed out. Hovering over it says, “Your domain re

512

SMS disclosure wizard fails every time — "There was a problem creating your text message disclosure"

MartysThreadsContributor I

Marketing

Hi all — hitting a wall with the SMS disclosure setup wizard. Every attempt dies at the final submit on the "Create text message disclosure" page with: "There was a problem creating your text message disclosure." Tried 5 times across Sept 25–26. Deta

311

Calculate the figure Klaviyo shows as Business Revenue in business review dashbaord through Claude?

JbrizContributor I

Marketing

I’ve made some strides in automating my weekly lifecycle performance reporting using Claude and the Klaviyo MCP connector, but there is still one major block for me: Claude can’t seem to access the figure shown in the Klaviyo Business Review Dashboar

371

Placeholders du formulaire Klaviyo invisibles sur Shopify

AlkimiContributor I

Marketing

Bonjour,Je rencontre un problème d’affichage avec un formulaire Klaviyo intégré à notre boutique Shopify.Le formulaire fonctionne et les champs sont bien présents, mais les textes indicatifs à l’intérieur des champs (« Ton prénom », etc.) sont totale

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