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15,106 Topics
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New Academy course: add direct mail to your Klaviyo strategy

We all love getting mail...including your customers! Our new course on direct mail strategy shows you how to complement your digital marketing with a...

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3 ways to use multi-branch splits in your Klaviyo flows

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What to expect at K:BOS 2026, and why past attendees say it's worth it

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What Champions are doing differently with segmentation, send strategy, and list health

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How we made our Klaviyo signup forms convert better (7 small changes, one big rethink)

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Community member spotlight: Andy Dawson

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Share with the community: What’s your favorite design tool or tip you use in or with Klaviyo?

Whether you’re designing an email from scratch, creating campaign assets, building reusable templates, or finding ways to make Klaviyo’s editor work b...

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D

DanielCPContributor I

Marketing

Website Pop-up Conditional Input Fields

I want to create a Pop-up like this, where the Input Fields change based on which multiple choice question you choose. ie. Homeowner (no questions) PRO (Questions appear) However I can not find any conditional formatting options.

StefaniaPContributor I

Marketing

Source Code or the text panel

Hi everyone, it looks to me as though the “Source code” option has disappeared from the text panel. Has there been a UI change and has it been moved?

keazfounderContributor I

Marketing

How are you actually using WhatsApp with Klaviyo? Looking for honest dos and don'ts

Hi everyone,I run a Shopify store and Klaviyo has been our home for email and SMS for a while. Lately I keep hearing that WhatsApp is a big channel for ecommerce, especially outside the US, but I will be honest: I do not really understand how it work

1083

9 hours ago

S

Stefania_VenturaContributor II

Strategic advice

How are you managing two-way WhatsApp conversations with Klaviyo

How are you managing conversational WhatsApp with Klaviyo + Gorgias?Hi everyone,I'm currently working on our WhatsApp strategy in Klaviyo, and one of our main goals is to make the channel as conversational as possible, rather than using it only for o

BojanContributor I

how to get data in excell for campaigns

hi everybody,how can i export or get in excell data from chart “Engagement over time”I need to report performace hour by hour but getting from chart is a bit tricky.When i asked AI,it is showing me only data for hour when campaign is sent

351

11 hours ago

D

danielmartinhqProblem Solver I

Marketing

TV app subscription events not syncing reliably with Klaviyo

I’m working on a TV app and want to use Klaviyo for lifecycle messaging based on user activity, such as when someone signs up, starts a subscription, renews, or cancels.For anyone who has integrated a TV/streaming app with Klaviyo, what’s the cleanes

361

12 hours ago

jennabuhContributor I

Marketing

Hazmat Exclusion on Free Shipping with Dynamic Codes

Hello everyone! I started a rewards program for my company in May and we are still working out some of the finer details. One of the perks we offer is one day of free standard shipping every month. Currently, I do this by sending a unique code to eve

AdinaContributor I

Our Add to Cart metric significantly decreasing. And it absolutely has.There is no issue with the flow, it appears to be an integration issue and change with the new theme, in conjunction with Shopify having a new Add to Cart tracking pixel (apparent

251

20 hours ago

gabriellabrowneContributor I

Marketing

Optimizing Klaviyo Email Flows for Tech Product Launches

Hello Klaviyo Community,I'm currently working on setting up email flows for an upcoming tech product launch and am seeking advice on best practices to ensure effective engagement and conversions.One area I'm focusing on is highlighting the technical

2144

S

21 hours ago

chloe.strangeCommunity Manager

Product updates and announcements

5 one-click integrations to level up acquisition and conversion

What are some of your favorite integrations? A significant portion of your essential data comes from external sources and the more data you have in Klaviyo, the stronger your personalization, segmentation, and analytics can be.We’re highlighting 5 ke

DanielCPContributor I

Marketing

Website Pop-up Conditional Input Fields

I want to create a Pop-up like this, where the Input Fields change based on which multiple choice question you choose. ie. Homeowner (no questions) PRO (Questions appear) However I can not find any conditional formatting options.

Stefania_VenturaContributor II

Strategic advice

How are you managing two-way WhatsApp conversations with Klaviyo

How are you managing conversational WhatsApp with Klaviyo + Gorgias?Hi everyone,I'm currently working on our WhatsApp strategy in Klaviyo, and one of our main goals is to make the channel as conversational as possible, rather than using it only for o

BojanContributor I

how to get data in excell for campaigns

hi everybody,how can i export or get in excell data from chart “Engagement over time”I need to report performace hour by hour but getting from chart is a bit tricky.When i asked AI,it is showing me only data for hour when campaign is sent

351

11 hours ago

D

danielmartinhqProblem Solver I

Marketing

TV app subscription events not syncing reliably with Klaviyo

I’m working on a TV app and want to use Klaviyo for lifecycle messaging based on user activity, such as when someone signs up, starts a subscription, renews, or cancels.For anyone who has integrated a TV/streaming app with Klaviyo, what’s the cleanes

AdinaContributor I

Our Add to Cart metric significantly decreasing. And it absolutely has.There is no issue with the flow, it appears to be an integration issue and change with the new theme, in conjunction with Shopify having a new Add to Cart tracking pixel (apparent

251

20 hours ago

C

charlsmithxContributor I

Marketing

Job title - internal alerts

Hello :) I have set up a few forms with internal alerts that have all worked fine, except for this one needs to have job title included in the alert. I have tried all of these: job_title {{ person.job_title }} or {{ person|lookup:"job_title" }}. None

juzihContributor I

The value of state is missing in the Klaivyo authorization callback address.

we've noticed that when a merchant isn't logged into the Klaviyo platform, the `state` value in the Klaviyo callback URL is lost after authorization. However, if the merchant logs into the Klaviyo platform first and then authorizes, the `state` value

ORIVAROContributor I

Accounts and settings

Verified branded sending domain — Activate button disabled

Hi,My marketing branded sending domain send.orivaro.com shows as Verified, and all required DNS records show green/verified in Klaviyo.However, the Activate button remains greyed out, including in the three-dot menu. I have refreshed the page and ver

1092

5 days ago

A

AFTERGLOW MILANO AUContributor I

Service

Carrier Approved with Typo, Still Showing "Awaiting Approval" — Needs Staff Assistance

Hi Klaviyo team,I need assistance from a staff member with an Australian branded SMS sender ID application that I have been trying to resolve since April.Here is the timeline: I initially applied to use “AG Milano” as my sender ID. This was rejected

MJL1970Contributor I

first name dynamic field in subject line not appearing as an option

Hi, I’ve looked and looked and looked and now going round in circles!Why is the option for a dynamic field not appearing for the subject line of my flow emails? Is it something to do with the template I’m using?I’ve checked within the email editor i

1241

M

6 days ago