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Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles 5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.
Asking because we couldn’t find any way to downgrade (back) to the free plan.
Thanks for your help!
Best answer by Dov
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+61
Hi
Thanks for sharing this question with the Community.
First, you’ll cancel your account (don’t worry all of your data will be maintained) and then you’ll reactive it as a free account.
Turn flows back to live once you reactivate your account back to a free subscription. Additionally, you may need to enable any ecommerce or third-party integration once you reactivate.
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