Klaviyo should really update this poor user experience loop with this misleading verbiage. On this page you clearly express that the user s current package includes support, however it clearly doesn't.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/204a780c-4b09-4910-9edc-41b3e13cabee.png)
Klaviyo should really update this poor user experience loop with this misleading verbiage. On this page you clearly express that the user s current package includes support, however it clearly doesn't.
Best answer by Byrne C
Hey
Thanks for finding this. You’re right - the verbiage is confusing and I see how it can lead somebody to have misconceptions about free accounts’ access to support. I alerted our team about this, and we’re going to work on it!
Thanks again.
-Byrne
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