How can I cancel my account and prevent being billed again?

Hi @TangledUp, 

Thanks for sharing your question with us! I’m sorry to hear you’ve experienced issues trying to close your account, happy to help!

I walked through the steps detailed in our help center documentation on how to close your account myself, and found this screen with the ‘Close account’ button in the screenshot below. 

To confirm, you took the following steps and didn’t see this screen? You can also ask us to close your account for you By submitting a request to support via the ‘account closure’ option. 

Thanks for participating in the Community!

-Taylor 

Hey @TangledUp,

If you aren’t seeing that button to close the account, this would indicate you aren’t the owner of the account. 

As mentioned in the How to cancel or close your Klaviyo account Help Center article @Taylor Tarpley provided, only the owner of an account can request to fully close an account. 

I would suggest reaching out to the account owner and having them go through the steps highlighted under the Close your account subsection:

To permanently delete your account:

1. Navigate to Billing.
2. Follow the steps for paid or free plans: 
   • For paid plans: 
     1. At the top of the page, click Cancel Plan.
     2. Check Close account.
     3. Click Continue. 
   • For free plans: click Close account. 
3. Select the reason(s) you want to cancel, then click Continue.
4. Export any data you want to keep: 
   • Campaign analytics.
   • Flow analytics.
   • Profiles.
   • Templates.

David

Thank you, I found the problem… operator error.