Hi Klaviyo Family,
I am new member of this family, Hope all of you are doing good.
I need your help regarding my account, accidently ( I Think) i have opened 2 klaviyo accounts for one shopify store, one is with store name and other one is with company name, I don’t know if it is normal or i have done mistake, I removed one integration but account still appears with the other account on my klaviyo screen. i uninstalled klaviyo from the shopify to reinstall it but when re installed ,again both account appeared, i don’t know how to fix it, it causes confusion,
Thanks in advance
Best answer by julie.accardoView original
For this request, I’d recommend creating a ticket with our support team at firstname.lastname@example.org. There is some account specific information that we will need to collect from you in order to proceed with possibly removing one of the accounts created in error.