Accounts and Settings

Get help with managing your account and settings.

  • 644 Topics
  • 1,680 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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644 Topics

D
Contributor I
ddgfashionContributor I
asked in Accounts and Settings

Price with decimal point

Hello,How to set the exact right price in RSD with decimal point?The right price is 2.399.50 RSD and 299.50 RSD.Please help. 

3
annasophiefc
Partner - Gold
3 hours ago
M
Contributor I
madiContributor I
asked in Accounts and Settings

To avoid functionality disruptions, disable the following plugins: WP Rocket.

I have install and setup of wp rocket but klaviyo disconnected and now saying to disable WP Rocket to use Klaviyo. Is klaviyo not ok with wp rocket? Can we not use it? Here is the link: https://ibb.co/LNLVxKQ

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M
Contributor I
1 day ago
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Contributor I
Jen RitzContributor I
asked in Accounts and Settings

Issue Contacting Customer Service

I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

2
J
Contributor I
3 days ago
H
Contributor I
HubmanContributor I
asked in Accounts and Settings

DEMARC help!! Urgent!

My emails aren’t getting through to Verizon users because of DEMARC, can someone help? First screenshot is the gmail postmaster, 2nd is our Shopify TXT records, and 3rd is from Klaviyo. Thanks in advance (FYI Im not technical so I censored some stuff, no idea if it’s sensitive or not, but did it just in case).Thanks!   

3
H
Contributor I
5 days ago
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Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

Klaviyo is not accepting my website

I can’t save this screen because Klaviyo doesn’t recognize my website URL. It says it’s invalid but it’s definitely valid! www.easyemails.co What do I do?  

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L
Problem Solver I
6 days ago
K
Contributor I
kjb23Contributor I
asked in Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

Suddenly today, even with no changes made on our end, the default name we want to appear when we send emails to our customers is showing up as “Hello com” and not our business name. We have checked the settings and nothing was changed and appears correct on our end. But in inboxes, our emails now come from this Hello com address. No solution found when searching. Is this a glitch or issue Klaviyo is fixing? Or did we do something wrong (without touching anything)?

9
A
Contributor I
6 days ago
jocelyn8
Partner - Silver
jocelyn8Partner - Silver
asked in Accounts and Settings

Klaviyo new pricing model

Hi!I need some insight on how this new “requirement” works for old clients, do they need to change their plans to match the number of active profiles they have even though they don’t email all active subscribers?Or can they simply continue with the plan they have which in some cases is a plan with lower active profiles,  (even though they have a slightly higher number of active profiles) but around the correct/realistic number of monthly sends?I’ve tried asking Klaviyo support but not much info was given

1
Bobi N.
Partner - Platinum
7 days ago
W
Contributor I
worthythreadsContributor I
asked in Accounts and Settings

My Sent From Isn't Working Properly

When I send an email it sometimes shows my company name as sent from (which is what I want) and sometimes it shows the beginning of the email address it’s sent from. On a computer and ipad it works properly, but on an iphone it doesn’t. It has drastically affected my open rate. Any idea what’s going on? We need help!

4
ebusiness pros
Partner - Silver
7 days ago
E
Contributor II
ExieContributor II
asked in Accounts and Settings

Branded sending domain saying "pending"

Hello. I am trying to set up the branded sending domain but can’t even get past the 1st step. It’s saying “pending” at the first step when I go to set up the branded sending domain. I don’t have an option to “add”. This is stressing me out as I don’t know what to do, there are no instructions on how to trouble shoot this. HELP!

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M
Problem Solver IV
12 days ago
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Contributor I
yiqiwContributor I
asked in Accounts and Settings

End Recipient acknowledgement form 

Hi,We developed a Shopify connector app.  During the review we required to get someone from Klaviyo to sign-off on this document: An End Recipient acknowledgement form must be signed by each end recipient that gains access to Shopify merchant data via your Application. Who’s the best person that can sign off on this?  -Yiqi

1
DavidV
Partner - Gold
13 days ago
A
Contributor I
angelalowContributor I
asked in Accounts and Settings

Email contacts

So I have two Klaviyo accounts one is for angela@swankboutique.net and the other is for angela@friendsafter40.com.  Yesterday, I had noticed that all of my swankboutique emails had gone to my Friends After 40 account and I do not want that.  How do I keep these accounts separate? Angela

1
retention
Partner - Platinum
13 days ago
W
Contributor I
wildpinencoContributor I
asked in Accounts and Settings

updating my sending domain

Hi, I have set up my sending domain in klaviyo, i’ve also completed all the steps in shopify.  Klaviyo is saying my sending domain is active. Yet i still get the notification to update my sending email. When i try to add my new sending domain in the sender email box its telling me to Enter a valid email address. I have spent hours watching videos and all the posts on klavyio, but nothing is working. 

3
AlexandraPalau
Partner - Silver
14 days ago
V
Contributor I
Vik85Contributor I
asked in Accounts and Settings

Abandoned cart tracking on Shopify

HI,I have a problem with abandoned cart tracking on Shopify.I created a test user, placed the product in the cart, then went to checkout but all this is not tracked to me on Audience --> Profiles --> Profile Namethe last trace is the "Viewed Product" product pageand for this reason the automation for the automatic email for abandoning the cart does not work for me.How can I solve it?Thank you  

9
Taylor Tarpley
Community Manager
14 days ago
warmables_immersed
Contributor I
warmables_immersedContributor I
asked in Accounts and Settings

Audit Results

Hello everybodythis would be my first question. I hope I am in the correct place to ask.I did not get my audit results e-mailed to me. Where can I find them?  

1
Sujal
Problem Solver IV
15 days ago
K
Contributor I
Kirsty RobsonContributor I
asked in Accounts and Settings

New sender requirements — help!

We keep receiving messages from Klaviyo that we need to do the following steps;Branded Sending Domain Aligned Domain DMARC Setup I had asked our IT support company to look into it for us February and the response I go was  It's slightly misleading because it makes it sound like you must setup branded sending domains when you are sending to Google and Yahoo. But in reality, the current senders (Klaviyo and Shopify) have to setup these authentications since you are not using branded sending domains, and I suspect they had done so ages ago.The only case you must set branded sending up if you are impersonating gmail.com addresses but that's not the case for you. I can confirm, no action is needed.I can only speculate but it's likely that lot of Klaviyo's customers are using the branded domain feature but might've not set them up correctly at the time so they want to make sure that everyone is setup properly. They are probably doing this to prevent customers contacting them about emails goi

2
Taylor Tarpley
Community Manager
17 days ago
A
Contributor I
Alex SongContributor I
asked in Accounts and Settings

Account disabled for

My account has been disabled for over two weeks, yet the charges just keep on coming for $175 per month. I'm completely locked out from my account and neither email nor live chat support seem to be available. I've done my part, I've submitted a ticket, tried to suppress the inactive users as instructed, but guess what? I can't even get the segment to export. I've been pleading for help daily, responding to the ticket, and yet, it's like shouting into a void - not a single response in over four days! Is there anyone actually working in your support team? Can someone please just respond to my email? \Ticket ID: 1956560 

3
Taylor Tarpley
Community Manager
17 days ago
N
Contributor I
NitishContributor I
asked in Accounts and Settings

Using Klaviyo builder/HTML send gmail annotations in gmail promotional tab

Do I need to activate or look up specific settings for Google annotations? I've been trying for a while and can't seem to figure it out. How does this works? 

2
J
Contributor I
18 days ago
Z
Contributor I
zzzzContributor I
asked in Accounts and Settings

Can I use paypal to upgrade my plan?

Can I pay with PayPal to upgrade my plan?

2
R
Contributor I
18 days ago
R
Contributor I
RC_email_marketingContributor I
asked in Accounts and Settings

Setting up new free Klaviyo account - do we need to set up branded sending domain yet?

Hi everyone, I’m setting up a new Klaviyo account on the free level. Do I need to set up the branded sending domain at this point. We won’t classify as a bulk emailer for a while. I contacted Crazy Domains to help me with setting this up, and they asked if I want to change the name server to Klaviyo. I don’t know the answer to this!? If not, they said the following: Please ask Klaviyo what is the MX record or any records to use if the server is not with them. They will provide you another settings if you will tell them that the name server is us. After that, we can add the settings in your account with us.Can anyone help?

2
Kat Mofokeng
Active Contributor II
19 days ago
P
Active Contributor I
Pamela-MJActive Contributor I
asked in Accounts and Settings

Adding DMARC to domain notification

Hi everyone,I stumbled upon a DMARC notification from Klaviyo while creating test blasts. It says “Soon, your domain will be required to have a DMARC record”.I’ve already met the Google and Yahoo Sender requirements which includes adding a DMARC record to the domain. What could be the problem?  Screenshot of the notification  Screenshot of my home dashboard on Klaviyo, where I’ve completed all sender requirements including adding DMARC to the domain. 

2
P
Active Contributor I
19 days ago
S
SJ_IIMANew Member
posted in Accounts and Settings

Klaviyo Attributed Revenue

How useful is the Klaviyo Attributed Value metric for you? Do you track it month on month as a North Star or consider it as an inflated number and use your own attribution logic?

2
Kat Mofokeng
Active Contributor II
20 days ago
E
Contributor I
EmreContributor I
asked in Accounts and Settings

Account Disabled

My account has be disabled and the error shows.  Your account has been disabled due to persistent email sending behavior that signals abuse of the Klaviyo platform. I recently did a 2500 email list campaign with 6 email segments and an hourly break in between. How can I solve this issue?

2
Taylor Tarpley
Community Manager
20 days ago
L
Contributor I
loverofecommercelolContributor I
asked in Accounts and Settings

How Can I Use Klaviyo Signup Forms but Shopify Email For My Welcome Flow?

As title suggests. I want to use Klaviyo singup form to collect emails, but I want all emails entered into my Shopify Email welcome flow. I currently have all my email flows setup on Shopify that’s why.

2
Taylor Tarpley
Community Manager
20 days ago
B
Contributor I
BeautybymContributor I
asked in Accounts and Settings

List Bombing Help!

Hi,Do any of you know, if you can create a segment catching profiles (bots) - that use the same first and last name (bonner bonner or rease rease as an example).We’re being list bombed, and I have removed a lot of the fake profiles by creating a segment where profiles with numbers in their first and last name are being caught - but we have A LOT where the same first and last name are being used.I have of course activated Double Opt-In for our newsletter, but what else can I do?Thank you in advance.

2
Taylor Tarpley
Community Manager
20 days ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Accounts and Settings

Audit your Klaviyo account

Looking to get the most out of your account? Conduct a self-serve audit of your account with our new Academy guide. By the end of this resource, you’ll be able to:Review initial setup with Klaviyo to ensure long-term success. Evaluate product usage and marketing performance. Make data-driven decisions that help increase their return on investment (ROI).Start now! Share your questions or additional comments here! 

790
stephen.trumble
Community Manager
20 days ago

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