Accounts and settings

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was ready to activate. When I click the notification it takes me to the page where it shows my sending domains and their verified status but the botton to activate is greyed out. When I over it says it’s not ready yet to try again later. It’s been a month now. It shows that my DNS records are not found when I look up on MXtoolbox. but I have verified that everything is correct on both sides. I’ve also cleared cache and used an incognito browser. What am I missing?

Hey,I am admin of several business managers on Facebook.I am trying to add Facebook connection on a new Klaviyo account. Business Integration in my FB profile is set, relevant ad account and Facebook page permission given.But when I try to connect it in Klaviyo, I just can’t find the correct ad account on the list.Has anyone solved this already?Kr,Gašper

Hi Klaviyo Community,I have a question regarding the discrepancy between my account’s Profile Count and the numbers for Active Subscribers and Legally Emailable Contacts.Currently, my Email Profile Count stands at 20,570. However, my Email Subscribers (as seen on the Subscriber Growth page) show only 5,393. When I created a segment for 'Legally Emailable Contacts'—those eligible to receive email marketing—the count was 20,569.I'm trying to understand what could be causing this significant difference. Specifically, what is the correct number of email profiles I can send emails to?For context, my account is linked to my Magento eCommerce store.I appreciate any insights the community can provide! Thank you!  Sharing some screenshots below: Email Profile counts: 20,570 Email Subscribers: 5,393 ‘Legally Emailable Contacts’ segment 20,569. Anyway, hope someone from the community can enlighten me! Thank you

Hi,We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.Thank you.

Just wondering if adopting Passkey Authentication is on the roadmap for Klaviyo as far as logging in and security. I use 2FA Authenticator for all of my accounts and still got hacked on my Facebook business account.  I hope this is on the roadmap

Hi there, I am trying to create a popup signup form for my WordPress website. We don’t have WooCommerce installed; it’s just a generic WordPress website. We have already integrated it with Klaviyo, and I am not sure how to create an embedded signup form that pops up at certain conditions. Thank you. 

Hi,I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.Can someone from Klaviyo please help me fix this? My account email: iletisim@urlaatelier.com Thanks.

HelloI downgraded from a payed to free plan and now my flows are disabled. I can access my account. I got an email saying that :Integrations and future payments will be disabled.Flows will be put into draft mode and no longer send.Scheduled and new campaigns will no longer send.Your account will remain open and will remain in a canceled state until you reactivate the account plan or the account is closed.You will continue to have access to the account and all stored historical data.If the subscription plan for this account was canceled in error, or you wish to use Klaviyo again, you can reactivate your account plan to a free or paid plan at any time by choosing a plan under Change plan.When I go to change plan I cant find the free plan.

Hello and thanks in advance for your help. We are working on out Shopify store which has not deployed, we do have an optin form on the password protected storefront. So we are not selling in Shopify yet but we are getting this message - You’ve reached 100% of your Email profiles usage limit on the current plan for your company and I am not sure why or where to check to  see where this usage may be getting used?Some other parts of the email that I am getting says:You are receiving this transactional email because you are listed as the owner of the Klaviyo account.If you exceed 100% of your limit, you will be automatically billed for overages and your account will revert to your selected plan the next billing cycle.I have no idea what is triggering this. Has this happened to anyone else? We are on the free trial until we launch our site. We only have had a small amount of new opt-ins from the home page. We do have our ebay store connected but not a 2 way integration yet and we are integr

Hi Klaviyo team,I am a Klaviyo partner and have access to over 20 Klaviyo accounts.When Klaviyo sends an account notification email, they do not specify the account name and ID. This makes it impossible to understand which account the notification is related to. Example: Can you please add the Klaviyo account name and ID to either the email subject or email body?We have reported this issue multiple times, but even after a year, no progress has been made Thanks!Alex

Hi,My marketing branded sending domain send.orivaro.com shows as Verified, and all required DNS records show green/verified in Klaviyo.However, the Activate button remains greyed out, including in the three-dot menu. I have refreshed the page and verified the DNS records successfully.My emails are therefore still being sent using Klaviyo's shared sending domain, and Gmail is placing my double-opt-in confirmation email in Spam with an authentication warning.Could a Klaviyo team member please check the domain/account state and advise why activation is unavailable?Thanks.

My account has be disabled and the error shows.  Your account has been disabled due to persistent email sending behavior that signals abuse of the Klaviyo platform. I recently did a 2500 email list campaign with 6 email segments and an hourly break in between. How can I solve this issue?

I’m small artist where my subscriber list has grown but the cost to run it is so high I can’t afford to sustain Klaviyo anymore. This platform is perfect for pure ecommerce based business but the change with forced product upgrades means that the high costs are not workable as an artist.Has anyone had any experience porting away from Klaviyo? Is there anything I should take into account?

Hello Klaviyo Team,We have been unable to log into our account for several hours. Every time we try, we receive an “Error 500” message and the login fails.We have already tried logging in with different user accounts, but none of them work — access is currently not possible for any user.Additionally, we are not even able to submit a support ticket about this issue because the error prevents us from accessing the support page.Could you please look into this urgently and provide us with a solution as soon as possible?Thank you very much in advance for your help.Best regards,Madina

"Hello everyone, I’ve sent emails from a newly set-up Klaviyo account, and 5 out of 6 emails bounced back 😐 (2 of them were my own email addresses (Gmail & Outlook)). and i don’t even get newsletter confirmation E-Mail when subscribe The branded send domain is already set up. Double-opt In On the account ist not upgraded yetDoes anyone have any idea what might be causing this or how I can fix the issue? Thanks in advance for your help!"

What an utter joke of an experience to start with!Trying to upgrade my account and I get an “Unable to Checkout” error. I have tried four cards all with sufficient funds. All get the same error.Tried to contact support. I cannot do that until I upgrade my account. AI chat bot keeps telling me to try again.Tried to contact support via the Shopify app support button and got an email to say I have to use a paid account to contact support.Leaves me feeling like this company isn’t capable of doing what I am trying to pay it to do because I can’t solve a simple issue!

I got an email from them about “Marketing Agent”. I clicked to learn more. It opened a flow like I was creating a new account and at the same time DELETED LITERALLY EVERYTHING I’VE DONE! It set me back to a free account, all of my contacts and flows are gone, their support SUCKS. I have worked with Omniflow and Mailchimp and both were so much better interfaces, better support, nothing like this would have ever happened. WHY do so many people say Klaviyo is the app to use? This is horrible!!

Dear Klaviyo Support Team, I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription. A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business. When I attempted to cancel or downgrade my plan, I encountered serious issues:  There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website. I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unresponsive, and no contacts were deleted. I could not find any effective way to contact supp

I have accidentally erased the text when changing the font style on the `confirmation page´step of the Subscribe page builder sequence.  I have somehow deleted the block for the text box on this page completely and can´t add it back, not sure if this is as I am on a free Klaviyo plan and some items are not Addable. I have followed the steps suggested by the chat bot in the help centre but can´t seem to solve the issue of being able to add a text box with the drag and drop feature. I am not ready to upgrade to a higher level account yet so don´t have access to live chat or email support but not sure how to add text back to this page, it´s completely empty. Anyone know otherwise if there is a way to reset the whole page sequence otherwise customers will get stuck on this step and I can´t seem to find any guidance on how to fix it. 😞

Hello there, For those using Shopify Markets with multiple dedicated domains (e.g., Dutch and French markets), it’s important to note that Klaviyo currently only supports one Brand Store Domain (BSD) per account. This limitation can be a challenge when trying to separate markets with distinct domains.One common workaround is to create a second Klaviyo account for each market, but this can lead to increased complexity in terms of settings, user management, and syncing data across accounts.Alternatively, a more feasible solution is to use a single BSD and implement dynamic content in your email campaigns. This allows you to tailor content based on customer location or language, providing a personalized experience without needing multiple BSDs.As of now, there are no official updates from Klaviyo on multi-BSD support for Shopify Markets, but this is a feature many users are requesting. If you're facing this challenge, it's worth reaching out to Klaviyo support for potential future updates

My account is 10 days overdue.Today, I checked and would like to make the payment, but the invoice payment option is no longer available due to expiration. I also can't reach support via chat.Should I wait for the automatic payment to go through, or is there someone who can help me with this?

Hello, My Klaviyo-hosted landing page URL is still using my old brand name: https://sirena-swimwear.myklpages.com/l/T6ze3w I have rebranded and need to update the hosted landing page subdomain from sirena-swimwear to my current brand name, Ban-dia. I’m unable to access ticket or chat support from my account, so I’d appreciate guidance on:whether this subdomain can be changed how to request the change whether existing landing page links will redirect or need to be replaced manuallyThank you.

I have a Shopify Store and I'm hiring someone to provide a service for me there. I know that we should never provide owner access to accounts (I didn't, but I thought the person was insisting on it a lot...), only collaborator access. But, to answer a specific question. If I give personal Kavyo account owner access to someone, without that person having owner access on Shopify, do I run any risk of losing my store? Just to make sure...

As my klaviyo account is free its validity is three days.  If a client adds me as a user on klaviyo, will I lose client access when my account expires?

We have 2 klaviyo accounts connected to 1 Shopify (1 is for VIP, 1 is for normal), we want to exclude the VIP to the normal Klaviyo account without adding it to the normal account, in that case we can setup abandoned cart in both account and we want to prevent double email if they are in both list. Can someone share how to do it step by step? Thank you.