Accounts and Settings

Get help with managing your account and settings.

  • 568 Topics
  • 1,479 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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568 Topics

Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Accounts and Settings

Klaviyo email subscription auto-upgrade question

Hi Community!  I have another question. I’ve been reading about how Klaviyo charges for each plan, but I just can’t understand it correctly.  My account is set up for auto-upgrade, and right now I’ve exceeded my active profile limits. What does this mean? Or what should I expect in terms of my next payment?  The only information I see on my account is that my current plan will have a higher price due to recent updates in Klaviyo pricing. That I get it, but this new price still shows the same amount of profiles and emails I currently have, so I’m still worried if I’ll have to pay more since I have more active profiles than the ones on my plan.I’m so confused because I read that Klaviyo will never upgrade my plan (even if I have the auto-upgrade?), but prevent me for sending an email blast that counts more profiles that my plan allows, is this true?Hope you can help me because I really need help with this :(  

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Lorena Jaqueline
Active Contributor I
1 year ago
D
Problem Solver I
DanPProblem Solver I
posted in Accounts and Settings

Log in to 2 different Klaviyo accounts

One of the things I continuously get tripped up by is trying to see settings, setups and content across 2 different Klaviyo accounts at once in the same browser. It’s a restriction from Klaviyo that allows you to only login to one account at a time in the one browser. I know you can clone some things (but not all) and that it’s more of a security feature. But for people that manage multiple client accounts trying to implement the same settings and features across different accounts is a time-consuming process. I know other providers use sub-domains to help with this, it’d be a lot easier if we could do something like that IMO. 

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Jakub
Partner - Silver
1 year ago
Japricott
Partner
JapricottPartner
asked in Accounts and Settings

Can I publish forms on my WP site while already having my Shopify store connected?

Hello everybody,I have a client of mine that have 2 websites:A Shopify store for her ecommerce A wordpress site used as a blogThe main website is the WordPress site and she recently created a subdomain where she linked her Shopify store.I’ve done the integration for the Shopify store without any problem and everything is working smoothly. For the WordPress site we’re using Active Campaign at the moment but soon we’ll switch to Klaviyo as well. Can someone help me clarify these doubts?Is it possible to add a javascript code to WordPress and showcase sign ups form on both websites? If yes, will it work also on Elementor sign up forms? There’s a way to add a tracking code for the visitor activities on WordPress and have the data stored on the same Klaviyo account? We would love to segment our audience based on what they read on the blogThanks in advance. Best,Jacopo

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Japricott
Partner
9 months ago
A
Contributor II
AlexanderContributor II
asked in Accounts and Settings

How can I get help adding Client to Account?

Hi there,  I’ve reached out to support multiple times regarding this and have not heard back (it’s been over a month). I’ve also emailed the Partner email inbox. I’m trying to add a new client to my Klaviyo Portal but I cannot since the brand’s previous agency is still attached. My team has 5x the amount of Klaviyo revenue after just one month and I do not want the old agency getting credit for this as it was my team, not theirs. I can have the Founder of the brand confirm this if needed. Could someone on the partner team please reach out to me? PS - I know this likely isn’t the right place to post this, so I apologize, but I do not want someone else getting credit for work they didn’t do! Thanks in advance! Alex

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A
Contributor II
7 months ago
K
Contributor I
KerisaContributor I
asked in Accounts and Settings

404 page not found when trying to login online

Hello, I’ve been trying to login to Klaviyo for the past 2 days now. I thought the issue would be fixed by now. When I click the sign-in button online I get redirected to this 404 page _____________________________Page not foundIt’s pronouncedClay-vee–oh. Clay-vee-oh.Claaay-vee-oh. Also when I try to access the app through my bigcommerce site its just a blank page that seems to be loading forever. Can someone please tell me what appears to be the issue with Klaviyo? P.S it was working perfectly fine on my bigcommerce before, but even that shouldn’t affect why I get redirected to a 404 page on the Klaviyo website. RegardsKerisa

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W
Contributor I
1 month ago
B
Contributor I
BjörnatureContributor I
asked in Accounts and Settings

Sending Customer to second klaviyo account

Hello, we have two Klaviyo accounts. One is linked and contains all customer data. We use this account to send campaigns etc. We want to offer our customers added value and only send educational content with the other account. Is there a way to send the customer data from our first account to the other? Thank you very much for your help. RegardsBjörn

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JamesDonn
Partner - Silver
28 days ago
A
Contributor I
Agustina EsperanzaContributor I
asked in Accounts and Settings

Por que no puedo accesar mi cuenta cerrada despues he pagado?

Hola, hace unos días me cambie de plan, abone el de 20 euros y sin querer parece que inhabilite mi cuenta, por lo cual no me deja hacer absolutamente nada, me canse de mandar mails y no tener ninguna respuesta. Podrían ayudarme a recuperarla ya que la necesito mucho a esta cuenta.

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Taylor Tarpley
Community Manager
7 months ago
F
Contributor I
frankie_1720Contributor I
asked in Accounts and Settings

warming up a new klaviyo account

Hi - I've just set up with Klaviyo but I don't currently have a database of profiles. How do I warm up my account without it? as I don't have any engagement data to create warm up segments. Ive created all my data capture should I just turn everything on and start building my list? but then what happens to my welcome email if the account isn't warm?

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Spark Bridge Digital LLC
Partner - Gold
2 months ago
K
Contributor I
KristyLEContributor I
asked in Accounts and Settings

Newbie here

I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help! 

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J
Contributor I
2 months ago
F
Contributor III
fpriceContributor III
asked in Accounts and Settings

Offline Product Purchase - Product Review Flows

My Goal is to send customers who ordered products offline, product review links to add those product reviews to my e-commerce shopify website. Can you help??

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F
Contributor III
1 year ago
Z
Contributor I
ZoharushContributor I
asked in Accounts and Settings

technical issue!

HeyI cant use the site for few hours and also can’t send email to support via site.what can I do?I cant save any changes on flow, I get this messageIt happened only to me?

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K
Contributor II
1 year ago
M
Contributor I
MDcoContributor I
posted in Accounts and Settings

A question about Klaviyo support

For the cost of this service the customer service is such a joke.I’m actively looking for an alternative. Anyone able to suggest something else?

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A
Contributor I
2 months ago
S
Contributor IV
SunnyContributor IV
asked in Accounts and Settings

Apple privacy opens

Hi All,I was just reading the new update on MPP tracking by Klaviyo, do you guys recommend changing email conversion to “Opened or clicked email (excluding Apple privacy opens)” if so does it mean it wont include AI opens? Keen to know more about it. Thanks,Sunny

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Dov
1 year ago
D
Contributor IV
DonAContributor IV
asked in Accounts and Settings

Account is disabled

 Hi allHow long does it take for an account to be enabled.I recieved a email yesterday at stating that my account has triggered a one time account verification and for the review to be continued could i provide a password for my site(which is still under construction) . I provided the password.I then recieved a further 10.52 am  email from stating again it looks like my account has triggered a one time account verfication but this time with a multitude of questions ,which seems odd and I was unable to answer the majority of them with a detailed answer as I am at the beginning of my journey with regards to the business.   At the time of this post my account is still disabled and I have not received further correspodance.Is there a eta as to when I will be able to use this service?Thanks  

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Dov
2 years ago
M
Contributor I
MauricioContributor I
asked in Accounts and Settings

Whole Account has been cleared, no reason at all

Hey,All campaigns, templates, contacts, payment methods has been deleted. We didn’t get a notification about anything. We can just login as usual. The account was made last year and we have a running plan. What’s the issue?Thank you!

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stephen.trumble
Community Manager
1 year ago
H
Contributor I
Holi EditionContributor I
asked in Accounts and Settings

DNS verifications

Hello, I have a problem with DNS verification. I made the verification of my send email address with my domain provider but when I click on Klaviyo to finalise the verification, it doesn't work so that I can’t send my campaigns.Thank you.

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alex.hong
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Accounts and Settings

Custom Domain Mixup Question

Hi Community, We have multiple Klaviyo accts and while trying to set up custom domain sending for 1 acct, I accidentally switched it over to the other account’s domain. We’ve since switched it back to its original settings, but I was wondering if it now requires me to start a warming period again with the account, even though we’ve been sending through this domain for 6 months already. Grateful in advance for any direction with this. -Daniel

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D
Problem Solver I
1 year ago
J
Contributor I
JuleeFContributor I
asked in Accounts and Settings

Billing for contacts in multiple lists

Hello! I have looked everywhere but can’t seem to find the answer, so hoping someone here will know.If I have a contact in 3 lists, will I be charged for the 3 instances of that contact or only for the 1 contact. Thank you!

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Taylor Tarpley
Community Manager
1 year ago
G
GTR1978New Member
asked in Accounts and Settings

Where do I access Chat support if I'm a paying customer? - Double opt-in email is not my brand experience

I purchased a subscription and don’t have access to chat support since I want to disable double opt-in because I can’t for the life of me find where this confirmation email is pulling from. It  is from a different brand. Check out the screenshot: https://prnt.sc/10hegom Please enable my chat support and disable the double opt in since it is incorrect and not my brand. 

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cassy.lee
2 years ago
P
Contributor I
Pete Le CContributor I
asked in Accounts and Settings

One Shopify store now split into two.

Hi there! We’ve split our Shopify store into two seperate identities to better serve individual customer segments and make the UX more defined. Can I still use the origonal Klaviyo account (integrated with the first Store) with both of the two stores? Or do I have to purchase a second Klaviyo license for the second store?  Thank you.

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P
Contributor I
1 year ago
R
Contributor II
RoanneContributor II
asked in Accounts and Settings

Coupons Tab is not showing

Yesterday, we’ve integrated two new shopify stores with klaviyo and give the manager roles to one of our staff to create flows, but the Coupons Tab on the menu is not showing at all. Did klaviyo got a new update? Where can I create klaviyo coupons now?

4
R
Contributor II
2 years ago
B
Contributor I
BTGGContributor I
asked in Accounts and Settings

How do I remove a user from my account?

Several months ago I added an advertising agency as a user on my Klaviyo account.  Now that I am no longer using them, I want to remove them as a user, but there is no option to do it.  The only options are to change their Role.  I just want to remove them completely so they no longer have access.  https://www.klaviyo.com/account#users-tab 

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David To
Community Manager
1 year ago
M
Contributor I
marc10Contributor I
asked in Accounts and Settings

Switching to a new Shopify store

Hello all, We have had a Shopify/Klaviyo integration for about a year. We are in the process of emigrating to a new a Shopfiy store. I supposed I will need to deactivate the current integration, install the Klaviyo app in the new store and re-connect Klaviyo.  Are there any best practices or suggestion about how to go about this? I am worried about customer being added twice….flows being disrupted...issues I may not even be aware of?  Welcome any/all feedback here.Thanks in advance   

4
alex.hong
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Accounts and Settings

What is the best way to export Klaviyo data of our whole account?

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

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E
Contributor IV
3 months ago
J
Contributor I
Jenn McGintyContributor I
asked in Accounts and Settings

Organization of Lists/Campaigns/Flows/Etc. Using Tags

Hello! Is there a standard practice for using tags to organize lists, segments, campaigns, flows, etc. We have years worth of these things without tags so they are very unorganized. However, we are looking for suggestions as to the best way to organize and group using tags. Can you share how you use tags to group and maintain some order in Klaviyo? Thanks!

4
Mailbox Manny
Partner - Silver
1 year ago

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