Accounts and Settings

Get help with managing your account and settings.

  • 646 Topics
  • 1,686 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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646 Topics

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Contributor IV
USMarketerContributor IV
asked in Accounts and Settings

Consent for sending emails in the US

I’ve a list of email addresses of different businesses, I obtained these emails from a friend of mine who works in the similar industry, am I eligible to send newsletters/emails to these businesses and individuals or do I need to consent from each business/individual to send them emails or newsletters in the USA.Want to know the legal aspect over this, would be great if anyone could guide, thanks.

2
U
Contributor IV
5 months ago
B
Contributor I
Bar.SeaContributor I
asked in Accounts and Settings

Klaviyo Product Certificate - Referred to as 'holder' rather than my name

Hi everyone, I looked around for a solution but haven’t found one so I am posted here. I completed the Klaviyo product and I can’t wait to apply my knowledge to my work. My issue is that the certificate does not mention my name at all, meaning that there’s no way I can really “prove” that the certificate belongs to me.As suggested in a similar post, I have ensured that my Klaviyo account’s contact information details are set to my actual name.For reference, the certificate states: “This certificate recognises the holder as have completed all requirements for the Klaviyo product certificate.” There is also my certificate number and validity period.Thank you all. 

1
Kylie W
Partner - Silver
6 months ago
C
Contributor I
ChicoGContributor I
asked in Accounts and Settings

How many admin users spots are available per plan? Do extra admin seats cost $ ?

How many admin users can I invite in the standard EMail and SMS plan?Do extra admin seats cost $ ? Is there a link to this info anywhere that I can include in my training document? I’m trying to invite like 20 + people to the admin / content creator roles.Thanks a million!

1
retention
Partner - Platinum
6 months ago
B
Contributor I
BoldInkContributor I
asked in Accounts and Settings

Klaviyo Billing

New to Klaviyo and want to confirm that their billing for their monthly plans is in USD (regardless if you are in Canada). Correct?

2
F
Contributor I
4 months ago
C
Contributor II
Codi SContributor II
asked in Accounts and Settings

Where to find referral link?

I am already approved for the Klaviyo partnership but I cannot find my referral link anywhere. Can anyone help? Thanks :) 

4
C
Contributor II
6 months ago
S
Contributor I
SarahMariaContributor I
asked in Accounts and Settings

Where can I adapt the text of the e-mail that people receive when they opt in for my newsletter to confirm that they want to opt in?

Hi everyone,I have a question regarding double opt-in process:Where can I adapt the text of the e-mail that people receive when they opt in for my newsletter to confirm that they want to opt in? I don’t see that e-mail in the flows section, and I don’t see the text of that e-mail in the sign-up form section. Thank you very much for your help.  

1
bluesnapper
Partner
6 months ago
EmilyLeDuc
Partner
EmilyLeDucPartner
asked in Accounts and Settings

Reply-to reroutes to another email email address

I would like to have a campaign’s from and reply-to addresses look like they are coming from our owner. However, I don’t want the actual reply-tos to go to her inbox. Is there a way that it can look like it’s coming from the owner but when someone replies, it actually goes to our general inbox? Also not sure if this is something that could end up being a spam issue down the road. 

3
Taylor Tarpley
Community Manager
5 months ago
M
Contributor I
masaContributor I
asked in Accounts and Settings

how to use "active on site" with shopify / impulse theme &Dawn

hi i tried all means on troubleshooting, but it doesn’t work at all on Impulse and Dawn theme.Integrations is OK.Active on Site is NOProduct view is NO.I don’t know what to do. Please give me any ideas or settings I should check. 

2
Taylor Tarpley
Community Manager
6 months ago
L
Contributor IV
lollygagContributor IV
asked in Accounts and Settings

Cant sign in "Your attempt to switch accounts has failed. "

I cant sign into Klaviyo , i get this message “Your attempt to switch accounts has failed”i cant even chat with klaviyo support since i cant log inDoes anybody knows how to solve this?  

3
F
Contributor I
6 months ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings

Klaviyo's LIVE CHAT has not been manned for weeks. HELP

The customer service holes are showing, friends. The live chat is an endless loop of “we are contacting your agent, please wait”. I have waiting days, weeks. If you say you have a live chat from 9-5 EST than DO IT, otherwise change the chatbot to reflect that NO ONE IS COMING as to not waste our time. This is poor customer service. With no phone number and no live chat, this is really lacking. 

1
Taylor Tarpley
Community Manager
6 months ago
P
Contributor I
purpromoContributor I
posted in Accounts and Settings

Klaviyo down for everyone?

Getting bad gateway errors and status says everything is fine.

1
retention
Partner - Platinum
6 months ago
G
Contributor I
GaneshContributor I
asked in Accounts and Settings

My account is disabled, what do I do?

Hello there,Hope you are doing well!My Account gets shut down. I have no idea why my account has been disabled. If anyone aware of this problem. Could you kindly assist me with that?Regards,Ganesh  

1
Ashley I.
Partner - Silver
6 months ago
S
Contributor I
summermcgladriganContributor I
asked in Accounts and Settings

Is there a way to have an agency account?

I manage multiple clients email marketing so I want to know is there a way to be invited to multiple clients Klaviyo accounts that I can access all from my own klaviyo account?  Similar to how mailchimp do it? Thanks, 

1
gmartu
Partner - Silver
6 months ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings

Why does Klaviyo have "live chat" when I have to wait?

I have been trying to receive help from Klaviyo customer support for days now and stayed in the live chat queue with promised that a “live agent” will be with me soon. Can we stop the fiction or at the very least tell the truth and say “ no one is coming and you need to sit back and deal with that on your own”. Live chat support is a benefit we are supposed to get. Please consider phone support or live interactive classes FOR TROUBLE SHOOTING! THe classes are all but useless to us. 

2
Taylor Tarpley
Community Manager
6 months ago
G
Contributor II
gogoLWContributor II
asked in Accounts and Settings

Is it possible to keep several accounts open at once?

We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues. Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.

3
Taylor Tarpley
Community Manager
6 months ago
L
Contributor I
LeophaneContributor I
asked in Accounts and Settings

Partner Portal: No referral link

Hello!When I enter the Klaviyo partner portal and click on the "Get Partner Referral Link" button among the quick links, nothing happens. I only receive this URL: https://partners.klaviyo.com/my-dashboard/#referrallink. I've tried using a different browser and incognito mode, but nothing…Can you help me, please?

8
C
Contributor II
6 months ago
F
Contributor I
frankie_1720Contributor I
asked in Accounts and Settings

warming up a new klaviyo account

Hi - I've just set up with Klaviyo but I don't currently have a database of profiles. How do I warm up my account without it? as I don't have any engagement data to create warm up segments. Ive created all my data capture should I just turn everything on and start building my list? but then what happens to my welcome email if the account isn't warm?

5
Spark Bridge Digital LLC
Partner - Gold
6 months ago
julie.digital
Contributor III
julie.digitalContributor III
asked in Accounts and Settings

Deleting multiple images from image library

Hi, Is there a way to bulk delete multiple images from the brand library? Thank you!

2
julie.digital
Contributor III
6 months ago
K
Contributor I
KashContributor I
asked in Accounts and Settings

My account was locked when I clicked activate for 1 flow

Hi, am posting here in the community to ask if someone may be able to help me!l have 2 stores, I used 2 different accounts to join kalaviyo for both stores. I set up a flow for a store and activated it successfully. Account (1) runs normally.There's nothing worth mentioning. When I create a flow for the 2nd account and press activate it (live), I'm informed that my 1st account is Disabled and the 2nd account is inactive, I can't log in. There's no reason at all.Thank you in advance!

1
Ashley I.
Partner - Silver
7 months ago
C
Contributor I
chilguzeContributor I
asked in Accounts and Settings

why am i not able to upgrade my plan with indian card?

 it says i have to do a stripe integration and other complicated things while trying to upgrade my free plan. We are based in India and using an internationally usable card. Please help

1
David To
Klaviyo Employee
7 months ago
D
Contributor I
ddsgadContributor I
posted in Accounts and Settings

Security of this platform?

Have to say, I am kind of dismayed at what I perceive to be a low-level of security for our account at Klaviyo. I just had a meeting with an account rep at Klaviyo and somehow this account rep has access to our entire account, including  all our customer/profiles information, all our sales data,… everything. This is quite ridiculous. Under no circumstances should anyone on Klaviyo’s team have access to our data on the platform unless we specifically permit it. How is this even allowed? I have never seen this with any other platform and I am curious whether I  missed some sort of setting in my account or something. 

1
David To
Klaviyo Employee
7 months ago
J
Contributor I
JuayContributor I
asked in Accounts and Settings

Is live chat closed today? 1st Sep 2023

I have an urgent concern so I stayed up late specifically for the live chat but 4 hours have passed and it is still offline. I also sent an email but still no response. My concern is needed in the next 2 days. Is it a holiday today for Klaviyo staff hence the live chat and email support is not available?

2
J
Contributor I
7 months ago
P
Contributor IV
Paul09Contributor IV
asked in Accounts and Settings

how does the multi Login feature work?

Hi, I’ve never been aware that Klaviyo email support it’s available only for 60 days if you’re not on a paid plan. This is definitely one of the biggest cons I’ve seen, but anyway, hopefully you guys can help! I want to add one of my clients accounts inside my Klaviyo account, so I can easily switch between accounts. Would something like that be possible? I read about a Multi-Login feature, but I am not able to understand how to add more stores. Thanks!

2
P
Contributor IV
7 months ago
N
Contributor I
nerdwithusContributor I
asked in Accounts and Settings

How can I merge two Klaviyo accounts into a primary account?

Hi, I am consolodating an international store into a domestic store and closing my international shopify store.  I’d like to merge my international klaviyo account into my domestic klaviyo account.  What tools and processes are available to do this?  i cannot find a similar situation anywhere on the forums. thank you.

3
Jessica eCommerce Badassery
Partner
7 months ago
T
Contributor I
TheclosetandcoContributor I
asked in Accounts and Settings

Klaviyo rip off

I subscribed to Klaviyo again about 2 days ago which is not being considered a month‘s use. I got a notice stating my monthly paid for subscription will end August 31st. That is not a monthly subscription. Also Purchased the subscription that will allow me to send 5,000 emails in total to 251-500 persons, and I’ve sent that with one email. Now I’m being notified that I’ve reached my limit by just sending 3 emails. Make it make sense please. I’m trying to reach out to a customer rep and you have to pay for that as well. What a rip-off. I need HELP.

1
Taylor Tarpley
Community Manager
7 months ago

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