Accounts and Settings
Get help with managing your account and settings.
- 446 Topics
- 1,152 Replies
Product feed - What products should the customers view first missing options
Hi thereDo my options in "product feed" depend on which webshop system I have?As You can see in my screenprint, I do not have the op to show the "Best-selling products" and "Both best-selling and most viewed products". It this because I have the wrong settings? Best RegardsErik /Gilpa.dk
Website not allowing flow creation
Hi, for the past 2 days I have been unable to create a flow. It does not matter which flow I select or even creating one from scratch. The website stops on the create flow screen and never progresses. I get the spinning wheel that never stops spinning. Also I have tried to submit a message but that keeps giving me an error also.I am on the free plan currently but with the trouble I am having even using the site I am leery about getting on a paid plan. There seems to be no support at all. All the options they provide to get help are unavailable or not working.
How do i become a manger to multiple klaviyo accounts
hi, I am an email marketer and am a manager to one Klaviyo account. How ever when the second Klaviyo account sent me the invite to be the manager and I clicked accept, it said the link has been expired. I tried multiple times and it is still the same. Can someone tell me how to fix this.P.s I used the same email address to be the manager in both accounts. Do I have too create a new email id for every single client I get?
Why can't I access Klaviyo support?
I have been contacted by someone with a Klaviyo address and provided them some information, but have received another email from them that looks dodgy so concerned Klaviyo has had another security breach. I’ve tried to message support via their link but the message won’t send - there is no way to contact support… I pay a lot of money for this service, what on earth is going on??
How can I create a custom manage preference page?
Hello. I’m looking for advice. I have a digital communications preference center in mind that goes beyond Klaviyo’s default list opt-out experience. I want a page that allows the User to opt in and out of email, sms, and push for various topics.This is essentially both a subscribe, unsubscribe, and preference center in one page.I also want want to give the User a chance to decrease the email volume, as they should be allows to set a preference for “once a month” “twice a month” or “gimme all the email”Here’s a screenshot of what I designed.Please provide some advice or instruction for how to implements this type of preference center.Thank you!
Switching from woocommerce to Shopify
Hi, we are switching over from Woocommerce to Shopfiy and I can’t see how to disable our current integration to then set up the new integration. On the new Klaviyo dashboard, the integrations tab is not there. I don’t want to set up a new Klaviyo account for the new shopify store as I want to see the legacy data and use all our current campaigns and flows. When we switch over, we want all current campaigns, subscribers and flows to be available and working. Please can anyone advise what updates to these are needed to make this happen? I have read that some flows need triggers updating - please advise?I can’t get started until we find out how to disable the initial integration!Thanks,
added admin user in settings but the link says its been expired
Hi,I tried to add an account as an admin and when the link got was clicked it said the link has been expired ask for another link. Then I send another and it still said the same. I am aware the link gets expired after a set number of hours but this all happened in the course of a few minutes and it still said the link has been expiredA little backstory: The account I added is already an admin in some other account but then a new account was created under the same email id and different account name after referring to klaviyos multi user article. It’s still running through the same problem tho
Is it possible to add an email avatar with the 1&1(ionos) invox provider?
Hey, I wanted to change my avatar for my clients, I saw a post on this forum that said I had to create a gravatar account with the same email. But it doesn't work :/ So what can I do to customize my Avatar (the profile picture shown on my mail).(I use 1&1 for my work email).I already contacted the support klaviyo and told me it might be a problem with 1&1 (ionos) but what do you think about it ? Thank you :)
What will change if I downgrade my email plan from paid to free?
Hi, just wanna know if i downgrade my subscription plan to free one, could i still download, and use the data, information I had in my Klaviyo account? And is there anything I need to notice if i want to upgrade it in the future? Looking forward to hearing from you, thank you!
Can't change default font
Hi - I am trying to update my Images & Brand settings and have been able to update everything but the default font under “styles”. When I click on the menu I have no option but century gothic. Is there something I’m missing?I have added Fonts under the Fonts section but it does not seem to impact the default font under Brand.
I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help!
How to have a free shipping bar on top of website
Hi guys, I was wondering how I could add a free shipping bar on the top of my website at all times. I would like it to say ‘Free shipping for all orders over $50’ and as a person adds items to their cart, the number appears. For example, if they add a $25 item to cart, the banner will say ‘You need $25 more for free shipping’. Much like Privy’s free shipping bar feature that they have. I use BigCommerce. Is this possible? Thank you in advance.
Auto-upgrade disabled but still being billed
Dear Sir/ MadamWe're from OrangePrints and we would like to get more information that why our Auto- upgrade has been disabled for our account. But we're still deducted in this month. And please send us an available email to contact because we have sent a lot of emails to your contact mail but didn't get any responses.We look forward to hearing from you soonRegards,Orange
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