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I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?
I have install and setup of wp rocket but klaviyo disconnected and now saying to disable WP Rocket to use Klaviyo. Is klaviyo not ok with wp rocket? Can we not use it? Here is the link: https://ibb.co/LNLVxKQ
My emails aren’t getting through to Verizon users because of DEMARC, can someone help? First screenshot is the gmail postmaster, 2nd is our Shopify TXT records, and 3rd is from Klaviyo. Thanks in advance (FYI Im not technical so I censored some stuff, no idea if it’s sensitive or not, but did it just in case).Thanks!
I can’t save this screen because Klaviyo doesn’t recognize my website URL. It says it’s invalid but it’s definitely valid! www.easyemails.co What do I do?
Hi!I need some insight on how this new “requirement” works for old clients, do they need to change their plans to match the number of active profiles they have even though they don’t email all active subscribers?Or can they simply continue with the plan they have which in some cases is a plan with lower active profiles, (even though they have a slightly higher number of active profiles) but around the correct/realistic number of monthly sends?I’ve tried asking Klaviyo support but not much info was given
When I send an email it sometimes shows my company name as sent from (which is what I want) and sometimes it shows the beginning of the email address it’s sent from. On a computer and ipad it works properly, but on an iphone it doesn’t. It has drastically affected my open rate. Any idea what’s going on? We need help!
So I have two Klaviyo accounts one is for angela@swankboutique.net and the other is for angela@friendsafter40.com. Yesterday, I had noticed that all of my swankboutique emails had gone to my Friends After 40 account and I do not want that. How do I keep these accounts separate? Angela
Hi,We developed a Shopify connector app. During the review we required to get someone from Klaviyo to sign-off on this document: An End Recipient acknowledgement form must be signed by each end recipient that gains access to Shopify merchant data via your Application. Who’s the best person that can sign off on this? -Yiqi
Hi, I have set up my sending domain in klaviyo, i’ve also completed all the steps in shopify. Klaviyo is saying my sending domain is active. Yet i still get the notification to update my sending email. When i try to add my new sending domain in the sender email box its telling me to Enter a valid email address. I have spent hours watching videos and all the posts on klavyio, but nothing is working.
