Accounts and Settings

Get help with managing your account and settings.

  • 647 Topics
  • 1,688 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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647 Topics

Julie Hayes
Julie HayesKlaviyo Alum
published in Accounts and Settings

Multi-Account SetupTutorial

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need to create a separate Klaviyo account for each store using the same email address and password. This allows you to track each account without having to log out and log back in using a separate email address. Rather, you can toggle between accounts through the switch option on the upper right of their account.The multi-account feature also extends to your team. Any member on the team can be added as a new user to multiple accounts with their primary address. Once added, the team member will have the ability to toggle between each account on the upper right corner, similar to how the account owner would toggle.Learn more about Multi-Account User Privileges here.  

68868
retention
Partner - Platinum
6 months ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings

Klaviyo's LIVE CHAT has not been manned for weeks. HELP

The customer service holes are showing, friends. The live chat is an endless loop of “we are contacting your agent, please wait”. I have waiting days, weeks. If you say you have a live chat from 9-5 EST than DO IT, otherwise change the chatbot to reflect that NO ONE IS COMING as to not waste our time. This is poor customer service. With no phone number and no live chat, this is really lacking. 

1
Taylor Tarpley
Community Manager
6 months ago
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Contributor IV
lollygagContributor IV
asked in Accounts and Settings

Cant sign in "Your attempt to switch accounts has failed. "

I cant sign into Klaviyo , i get this message “Your attempt to switch accounts has failed”i cant even chat with klaviyo support since i cant log inDoes anybody knows how to solve this?  

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F
Contributor I
6 months ago
F
Contributor I
frankie_1720Contributor I
asked in Accounts and Settings

warming up a new klaviyo account

Hi - I've just set up with Klaviyo but I don't currently have a database of profiles. How do I warm up my account without it? as I don't have any engagement data to create warm up segments. Ive created all my data capture should I just turn everything on and start building my list? but then what happens to my welcome email if the account isn't warm?

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Spark Bridge Digital LLC
Partner - Gold
6 months ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings

Why does Klaviyo have "live chat" when I have to wait?

I have been trying to receive help from Klaviyo customer support for days now and stayed in the live chat queue with promised that a “live agent” will be with me soon. Can we stop the fiction or at the very least tell the truth and say “ no one is coming and you need to sit back and deal with that on your own”. Live chat support is a benefit we are supposed to get. Please consider phone support or live interactive classes FOR TROUBLE SHOOTING! THe classes are all but useless to us. 

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Taylor Tarpley
Community Manager
6 months ago
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Contributor I
purpromoContributor I
posted in Accounts and Settings

Klaviyo down for everyone?

Getting bad gateway errors and status says everything is fine.

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retention
Partner - Platinum
6 months ago
G
Contributor I
GaneshContributor I
asked in Accounts and Settings

My account is disabled, what do I do?

Hello there,Hope you are doing well!My Account gets shut down. I have no idea why my account has been disabled. If anyone aware of this problem. Could you kindly assist me with that?Regards,Ganesh  

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Ashley I.
Partner - Silver
6 months ago
G
Contributor II
gogoLWContributor II
asked in Accounts and Settings

Is it possible to keep several accounts open at once?

We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues. Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.

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Taylor Tarpley
Community Manager
6 months ago
S
Contributor I
summermcgladriganContributor I
asked in Accounts and Settings

Is there a way to have an agency account?

I manage multiple clients email marketing so I want to know is there a way to be invited to multiple clients Klaviyo accounts that I can access all from my own klaviyo account?  Similar to how mailchimp do it? Thanks, 

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gmartu
Partner - Silver
6 months ago
julie.digital
Contributor III
julie.digitalContributor III
asked in Accounts and Settings

Deleting multiple images from image library

Hi, Is there a way to bulk delete multiple images from the brand library? Thank you!

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julie.digital
Contributor III
7 months ago
K
Contributor I
KashContributor I
asked in Accounts and Settings

My account was locked when I clicked activate for 1 flow

Hi, am posting here in the community to ask if someone may be able to help me!l have 2 stores, I used 2 different accounts to join kalaviyo for both stores. I set up a flow for a store and activated it successfully. Account (1) runs normally.There's nothing worth mentioning. When I create a flow for the 2nd account and press activate it (live), I'm informed that my 1st account is Disabled and the 2nd account is inactive, I can't log in. There's no reason at all.Thank you in advance!

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Ashley I.
Partner - Silver
7 months ago
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Contributor I
nerdwithusContributor I
asked in Accounts and Settings

How can I merge two Klaviyo accounts into a primary account?

Hi, I am consolodating an international store into a domestic store and closing my international shopify store.  I’d like to merge my international klaviyo account into my domestic klaviyo account.  What tools and processes are available to do this?  i cannot find a similar situation anywhere on the forums. thank you.

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Jessica eCommerce Badassery
Partner
7 months ago
C
Contributor I
cskinContributor I
asked in Accounts and Settings

2 Step Authentication- will not disable

Hello, It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes.   

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David To
Klaviyo Employee
7 months ago
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Contributor I
ddsgadContributor I
posted in Accounts and Settings

Security of this platform?

Have to say, I am kind of dismayed at what I perceive to be a low-level of security for our account at Klaviyo. I just had a meeting with an account rep at Klaviyo and somehow this account rep has access to our entire account, including  all our customer/profiles information, all our sales data,… everything. This is quite ridiculous. Under no circumstances should anyone on Klaviyo’s team have access to our data on the platform unless we specifically permit it. How is this even allowed? I have never seen this with any other platform and I am curious whether I  missed some sort of setting in my account or something. 

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David To
Klaviyo Employee
7 months ago
A
Anonymous
asked in Accounts and Settings

Newbie here

I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help! 

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J
Contributor I
7 months ago
C
Contributor I
chilguzeContributor I
asked in Accounts and Settings

why am i not able to upgrade my plan with indian card?

 it says i have to do a stripe integration and other complicated things while trying to upgrade my free plan. We are based in India and using an internationally usable card. Please help

1
David To
Klaviyo Employee
7 months ago
Ferdouus_Kazemi
Contributor I
Ferdouus_KazemiContributor I
asked in Accounts and Settings

How to create a Custom Unsubscribe Page which have a certain Items and the user just select items which want to unsubscribe !!

How to create a Custom Unsubscribe Page which have a certain Items and the user just select  items which want to unsubscribe !!

2
M
Contributor I
7 months ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
asked in Accounts and Settings

Multiple accounts, only one website

Hi! I have a client who currently has two brands, two separate websites and two Klaviyo accounts for these brands. However, they plan on having only one website for both their brand, and even add a third one. Every brand will keep it’s identity, name and visual assets, but they will be on the same website.Our preference would be to keep different Klaviyo accounts so that every brand has his own sender name, sender address, assets and everything. We could however hop from an account to the other like we do in our agency, from one client account to another. However, is it possible to have multiple accounts with only one website? I’ve seen topics with the opposite question, like having multiple shops for only one Klaviyo account, but nothing exactly like my question. Thank you so much!

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inboxingmaestro
Partner
7 months ago
J
Contributor I
JuayContributor I
asked in Accounts and Settings

Is live chat closed today? 1st Sep 2023

I have an urgent concern so I stayed up late specifically for the live chat but 4 hours have passed and it is still offline. I also sent an email but still no response. My concern is needed in the next 2 days. Is it a holiday today for Klaviyo staff hence the live chat and email support is not available?

2
J
Contributor I
7 months ago
K
Contributor I
Kings of PowerContributor I
asked in Accounts and Settings

Changing domains

I want to change my domain, because what is registered I no longer use. how do I do ?

3
David To
Klaviyo Employee
7 months ago
P
Contributor IV
Paul09Contributor IV
asked in Accounts and Settings

how does the multi Login feature work?

Hi, I’ve never been aware that Klaviyo email support it’s available only for 60 days if you’re not on a paid plan. This is definitely one of the biggest cons I’ve seen, but anyway, hopefully you guys can help! I want to add one of my clients accounts inside my Klaviyo account, so I can easily switch between accounts. Would something like that be possible? I read about a Multi-Login feature, but I am not able to understand how to add more stores. Thanks!

2
P
Contributor IV
7 months ago
F
Contributor IV
FlyssContributor IV
asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

I signed up for K the same day I signed up for Shopify not knowing about the limit of support for free accounts. It took me longer than 60 days to set up my shop, so I am now in the wilderness. My default sender email address is set as info@mycompany.com . However, emails are bouncing because the address is coming through as mycompany@mycompany.com which does not exist. What am I to do if the very basics don’t work. I am really fed up with the total lack of access to support. What is the point of the Rolls Royce of system if the ignition key doesn’t work?

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A
Contributor II
7 months ago
T
Contributor I
TheclosetandcoContributor I
asked in Accounts and Settings

Klaviyo rip off

I subscribed to Klaviyo again about 2 days ago which is not being considered a month‘s use. I got a notice stating my monthly paid for subscription will end August 31st. That is not a monthly subscription. Also Purchased the subscription that will allow me to send 5,000 emails in total to 251-500 persons, and I’ve sent that with one email. Now I’m being notified that I’ve reached my limit by just sending 3 emails. Make it make sense please. I’m trying to reach out to a customer rep and you have to pay for that as well. What a rip-off. I need HELP.

1
Taylor Tarpley
Community Manager
7 months ago
B
Contributor I
bear420Contributor I
asked in Accounts and Settings

How do flow emails affect my account sending limit?

Hi Guys,We have a setup with only a few email subscribers, but a whole lot of active profiles within our klaviyo / Shopify setup.recent dialog with a friend, got me thoinking about our billing setup.As we all know, the amount of active profiles affect the totalt amount of people you are allowed to send campaign mails to at once. But how does it affect the flows?We are on a billing plan with only the amount of active profiles, that is within our newsletter list.We do tho have 100.000 active profiles backend, that have been collected from shopify, before we got klaviyo.Simple question:Are 1/10 of our customers not entering our flows?

2
B
Contributor I
8 months ago
S
Contributor I
Shifat27Contributor I
asked in Accounts and Settings

Klaviyo settings not showing properly on mobile. how to fix it?

As you can see I can't access few of the buttons on the right side of the website through mobile. I tried to swipe but it won't move. It's only happens when I'm in the settings page. In homepage you can easily swipe to the right and see everything. 

4
S
Contributor I
8 months ago

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