We put our account on hold and did not make any payments because corporate thought we were going to close the account. Now corporate has added a new credit card so we Upgraded our plan and processed a payment 24 hours ago. It shows up as processed in our Billing History. Our plan should include Support Email and Support Chat. The systems we cannot access Support Email and Support Chat because we do not pay for them. THAT IS WRONG we did pay for it and it has been processed. The suspension will not release automatically and we don’t have a phone number, or an email or chat to inquire why we can’t have the suspension released? And why we can’t even use the support tools we paid for. We are impossibly stuck in a loop and this is the only place I can find to ask for help. HELP!
Paid to Upgrade Account that was suspended. Should include Support Email and Chat. Includes nothing and the account remains Suspended. We cannot do ANYTHING!
Best answer by JoeCuv
Thanks all. The person responsible who checks the corporation’s email account finally responded to the email sent by Klaviyo support and they resolved the issue and released the account hold. Bryne I really appreciate the follow up.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.