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Shopify Integration Problem

  • 16 April 2021
  • 2 replies
  • 217 views

Userlevel 2
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Hi there, 

I integrate with my shopify store. But unfortunately klaviyo is not syncing any data from shopify store.

When I am going to update setting I can’t click that button. Just like it’s unclickable!

Can you help me how can I get rid of it? Thank you.

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Best answer by david.to 27 April 2021, 21:38

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Userlevel 6
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Hey @forman

The error message provided of “Klaviyo is no longer able to authenticate with Shopify” appears to indicate that your Klaviyo account may have run into an authenticate issue when connecting with Shopify. You can typically alleviating this issue by re-authenticating the Shopify integration with Klaviyo by following the below steps:

  1. Completely remove (not Disable) the Shopify integration in Klaviyo: https://www.klaviyo.com/integration/shopify
  2. Log out of Klaviyo
  3. Log back into Klaviyo via an incognito window
  4. Re-add Shopify from the All Integrations tab: https://www.klaviyo.com/integrations

 

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Let us know how this goes!

-David

Userlevel 2
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And also I see this.

@dov.derin 

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