Why is my account disabled?

Hi @SaanaSalud, 

Thanks so much for writing into the Community and for sharing this experience. For consistency sake, and so that others can see the question/answer too, I’m going to just quickly do a translation for your question so that we can best address your post. 

Hello,

This is the first time I have used Klaviyo and my account was disabled when I tried to send my first mass email.

I think I have two problems:

I have to do something they call manual verification and I have already answered all the questions they sent to my email, but I don't know if it is the only thing to do
When I was going to send the email, kLAVIYO told me that it was missing a box for "Cancel subscription" that I could not find in the blocks that are inserted in the templates

Typically, an account will trigger a manual compliance check due to security with newer accounts. In this case, after triggering a manual review, you should have been emailed a set of questions that would need to have been answered and passed back to the Compliance team for the final check – it sounds like you have already completed this step, so if everything checks out on your account, you should receive notification from our team that your account has been restored. Typically, our manual reviews turn around quickly, so if it’s been a few days already, please let us know in the thread. In some scenarios, it’s possible that the email from Klaviyo went into another email folder, or was sent to the inbox of the admin of an account if there are multiple users. You can read more about Klaviyo’s Account Verification Process here. 

For your second question, if you have received feedback that you’re missing a Cancel Subscription or Unsubscribe block, you can follow along with this article to add an Unsubscribe link in your email. You can also learn more about Unsubscribes in this Guide to Unsubscribes in Klaviyo, and read more about the preference pages here.

Hope this is helpful! 
-Cass.