Accounts and settings

Where can I find my Account ID's?

Hi everyone, I’m setting up a new Klaviyo account on the free level. Do I need to set up the branded sending domain at this point. We won’t classify as a bulk emailer for a while. I contacted Crazy Domains to help me with setting this up, and they asked if I want to change the name server to Klaviyo. I don’t know the answer to this!? If not, they said the following: Please ask Klaviyo what is the MX record or any records to use if the server is not with them. They will provide you another settings if you will tell them that the name server is us. After that, we can add the settings in your account with us.Can anyone help?

Is there somewhere on Klaviyo that I can view the numbers of active profiles in my account in, say, a particular month, or a period of time in the past? Or is it only current active profile numbers that are available to see?

Hello I'm trying to add a new Managed Account in the partner portalI've got the details - and emails are correct as per the client's account, however the pop up I get says that the contact email can’t be found? I've tried using an administrator email and also an owner email as the contact email address?I’ve reviewed the documentation and the training in the academy, but can’t see anywhere where it says I need to add the client as a contact or anything first? I’m not sure where the contact is meant to be “found” from?If the client is working with another agency on paid ads, and with us for strategic management and technical support, could that be impacting it?Screenshot of the error message below.   

Hi Klaviyo Community,I have a question regarding the discrepancy between my account’s Profile Count and the numbers for Active Subscribers and Legally Emailable Contacts.Currently, my Email Profile Count stands at 20,570. However, my Email Subscribers (as seen on the Subscriber Growth page) show only 5,393. When I created a segment for 'Legally Emailable Contacts'—those eligible to receive email marketing—the count was 20,569.I'm trying to understand what could be causing this significant difference. Specifically, what is the correct number of email profiles I can send emails to?For context, my account is linked to my Magento eCommerce store.I appreciate any insights the community can provide! Thank you!  Sharing some screenshots below: Email Profile counts: 

I hope everyone is having a good week. I have been using Klaviyo for a few years now, but I am new to Klaviyo Community. I am trying to delete a couple of test profiles from my account, but I have been unable to do so.  Steps Taken: 1- Navigate to the profile that I want to delete, and select it2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile Expected results: Profile is no longer in profiles listActual results: Profile is still showing in the list. Has anyone else experienced this? Thank you so much! Solution was stated as deleting cookies. That did not work. 

Hello and thanks in advance for your help. We are working on out Shopify store which has not deployed, we do have an optin form on the password protected storefront. So we are not selling in Shopify yet but we are getting this message - You’ve reached 100% of your Email profiles usage limit on the current plan for your company and I am not sure why or where to check to  see where this usage may be getting used?Some other parts of the email that I am getting says:You are receiving this transactional email because you are listed as the owner of the Klaviyo account.If you exceed 100% of your limit, you will be automatically billed for overages and your account will revert to your selected plan the next billing cycle.I have no idea what is triggering this. Has this happened to anyone else? We are on the free trial until we launch our site. We only have had a small amount of new opt-ins from the home page. We do have our ebay store connec

Hey,I am admin of several business managers on Facebook.I am trying to add Facebook connection on a new Klaviyo account. Business Integration in my FB profile is set, relevant ad account and Facebook page permission given.But when I try to connect it in Klaviyo, I just can’t find the correct ad account on the list.Has anyone solved this already?Kr,Gašper

I am having an issue trying to integrate Klaviyo with WooCommerce on my site. I am using version 3.3.3 of the Klaviyo plugin for WordPress. I go to settings on the plugin, hit connect account, and sometimes it will just take me to the homepage of my website. other times it will ask me to log in to Klaviyo, which I do, then I verify my email, and then it will still redirect me to the homepage of my website. and it doesn’t look like any connection is being made. I have tried clearing my cache, as well as uninstalling and reinstalling the plugin. I heard that you need an SSL rating of at least “A” which I do, and my site also has https, so I don’t really have any idea what I could be doing wrong.Any ideas would be greatly appreciated.

My account has be disabled and the error shows.  Your account has been disabled due to persistent email sending behavior that signals abuse of the Klaviyo platform. I recently did a 2500 email list campaign with 6 email segments and an hourly break in between. How can I solve this issue?

I have a question regarding dedicated IPs and pricing. Currently, we manage four Klaviyo accounts with a total of over 31,000 subscribers across different countries, and we are using a shared IP.I’d like to know if we qualify for a dedicated IP and the associated pricing. Additionally, is it possible to have all of our countries (with each account representing a different country) on the same dedicated IP?Thank you. I look forward to your response. 

I had a large email list added a while back from some giveaway. I had spent the past few months really cleaning up the list and had deleted a load of spammy account and just other unengaged profiles. Yesterday i noticed all these profiles added back into my Klaviyo. I am not sure how their data can be recovered as i had deleted them, not just suppressed them. I tried creating a list based on people not in my other engaged lists etc, however it did not register any profiles? I am really unsure how i am supposed to get rid of these profiles and do not want to pay for a load of profiles i have already deleted. Please help

Hi everyone,I have two questions regarding Klaviyo’s new pricing and would appreciate any insights: Billing Date Clarification: Klaviyo’s official notification states: "Your account will be upgraded if you still exceed your active profile limit on your billing date after February 18th." Since my billing date is the 13th of each month, does this mean that I won’t be charged according to the new pricing until March 13th (next month’s billing date)? Request for Account Manager Assistance: I would like to work with an Account Manager to help us manage and suppress inactive profiles in our account to avoid unnecessary charges. I’ve previously reached out to customer support via email, but I haven’t received a response. If anyone has a contact or can point me in the right direction, I would greatly appreciate it! Thanks

Hello- new to the forum and hoping to get some assistance with upgrading my plan. I’ve updated my billing info multiple times, and have triple check the account plan page multiple times, but continue to get a “unable to check out. Please try again.” error when trying to upgrade my email plan. Any assistance would be greatly appreciated.   

I’m a new Klaviyo user, starting at the end of June. On 8/13, I received notice that my account was disabled. Unfortunately, that email (and the earlier notices) all went to my spam folder, so I didn’t discover the issue until after the account was disabled.Since then, I’ve gone through my account and completed significant cleaning and segmentation to ensure everything is aligned with Klaviyo’s compliance and deliverability standards.I also emailed the Compliance Team with a detailed update outlining the corrective actions I’ve taken and requested a review, but I haven’t heard back — it’s now been over 48 hours.Can someone from Klaviyo please help escalate this so my account can be reviewed and reinstated?

I accidentally converted my Klaviyo production account into a test account. How can I revert it back to a production account?  

My account has been disabled for over two weeks, yet the charges just keep on coming for $175 per month. I'm completely locked out from my account and neither email nor live chat support seem to be available. I've done my part, I've submitted a ticket, tried to suppress the inactive users as instructed, but guess what? I can't even get the segment to export. I've been pleading for help daily, responding to the ticket, and yet, it's like shouting into a void - not a single response in over four days! Is there anyone actually working in your support team? Can someone please just respond to my email? \Ticket ID: 1956560 

I have a Shopify Store and I'm hiring someone to provide a service for me there. I know that we should never provide owner access to accounts (I didn't, but I thought the person was insisting on it a lot...), only collaborator access. But, to answer a specific question. If I give personal Kavyo account owner access to someone, without that person having owner access on Shopify, do I run any risk of losing my store? Just to make sure...

Hi,We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.Thank you.

Hey there. So i am interested in using klaviyo for my new brand, it is my CRM of choice. However im unsure if my business is ideal for klaviyo. The costs for klaviyo are high, and I just need to send newsletters, and direct traffic to crowdfunding prelaunch pages on kickstarter. I dont directly sell product on my store and dont get monthly sales to offset the cost. So if I quickly reach 1000 subscribers it cost me more than $600 a year. I wanted to know if klaviyo can do any custom pricing for a situation like mine? Ill only be sending emails roughly once every 3 months. Our campaigns do generate decent revenue, but im hoping to only pay for klaviyo based on my needs.

Hi,I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.Can someone from Klaviyo please help me fix this? My account email: iletisim@urlaatelier.com Thanks.

Dear Klaviyo Support Team, I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription. A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business. When I attempted to cancel or downgrade my plan, I encountered serious issues:  There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website. I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unr

Just wondering if adopting Passkey Authentication is on the roadmap for Klaviyo as far as logging in and security. I use 2FA Authenticator for all of my accounts and still got hacked on my Facebook business account.  I hope this is on the roadmap

Hello Klaviyo Team,We have been unable to log into our account for several hours. Every time we try, we receive an “Error 500” message and the login fails.We have already tried logging in with different user accounts, but none of them work — access is currently not possible for any user.Additionally, we are not even able to submit a support ticket about this issue because the error prevents us from accessing the support page.Could you please look into this urgently and provide us with a solution as soon as possible?Thank you very much in advance for your help.Best regards,Madina

Hi Klaviyo Team,I need urgent help with my account. For the last two months, it’s been disabled and I haven’t been able to send any emails. Even with this issue, I’ve still been charged $550 a month, which is very frustrating. On top of that, I was told I’d have to upgrade just to get email support, which doesn’t make sense after already paying that amount.I can’t find any way to cancel my plan in the account settings, so I need you to step in. Please cancel my account right away and refund me for the last two months. This situation is unacceptable and needs to be resolved quickly.Looking forward to your confirmation.