Analytics

How can I create a new tag (event) for analytics? I’m using salesforce commerce cloud.

Hi,We are a team handling multiple advertising platforms. We want to breakdown the attributes per platform to make a more well informed decision when it comes to scaling or turning off ads.With that, I want to make a daily report including the performance of email campaigns in Klaviyo. I was wondering if it is possible to create one daily, because, while looking into it right now, I can only see the total conversion value of the campaign. Meaning, if I want to have a daily break down I need to check it daily and subtract yesterday’s conversion value to today’s conversion value.I hope this question makes sense and hoping you guys can help us. Thanks!

Hi,Here is the flow we set up. However, Email #4 and Copy of Email #5 are not delivering whereas all other emails have. What is the issue behind this? Thank you for your help! 

Hi everyone, I have emails with clicks, but the opens are NOT recorded. I’ve reached out to support. They told me to move the tracking pixel from bottom of the email to above the email. But it’s been 24 hours and it’s still the same. I’ve checked those who clicked on it. It says it’s not from bot clicks or machine opens, so it’s legit click from a real user. I’ve also checked my email placement via GMass. It’s landing in the inbox. Hope you could help!When the opens aren’t recorded and my open rates are going down. I need to open more flows. If opens are not reflecting the real number, I couldn’t scale my sends. So I really need to resolve this issue now.  

Hi! We run three-month marketing sprints around a campaign topic, and I would like to be able to pull reporting to see what URLs specifically in those campaigns got the top # of clicks. Is there any way to pull this type of reporting without pulling all URLs for a date range and/or manually looking at each campaign send? If not, this might be a nice filter for Klaviyo to add on the custom reporting level.

Hi everyone,   I've hit a wall with Shopify pixel event tracking and I've exhausted  everything in the docs, so I'd appreciate input from the community or Klaviyo  staff.   The issue:  None of the Shopify-branded behavioral events (Added to Cart, Checkout  Started, Viewed Collection, Submitted Search) track for visitors who were  identified by submitting a Klaviyo popup form. The only visitors who get these  events are those logged into a Shopify customer account or who entered their  email at checkout.   The Klaviyo cookie itself is working: those same popup-identified profiles  show Active on Site and Form submitted by profile events immediately. So  Klaviyo knows exactly who they are — the Shopify-branded events just never  associate with them.   What I've already verified (before anyone sends the checklist 🙂):   - Integration connected to the correct store; app embed on; klaviyo.js  confirmed loading in page source  - Onsite tracking → Track behavioral events enabled; the Shopify-

Hi all — hoping someone's run into this before.I have a popup signup form that's set to Live, but it will not display on my actual storefront no matter what I try. Here's what I've already checked and ruled out:Klaviyo script confirmed loading correctly on the site (correct company ID, verified in dev tools) Zero JavaScript console errors Form status double-checked as "Live" (caught it stuck in "Editing" once already and fixed that) Triggers: exit intent, 20s delay, and "after 1 page seen" — set to OR, not requiring all Targeting: set to show to everyone, no URL/location/UTM restrictions Cookie consent accepted every time before testing Tested in desktop Chrome incognito, republished and retested, and on a separate mobile device on cellular data (totally different network)Still nothing — the form just never appears, on any device or network. No errors anywhere I can see, it just silently doesn't render.Store is on Shopify, using the Klaviyo onsite embed via the app. Has anyone hit this

Hello Community!I recently had a request come in to produce a report on Soft Bounce Rate and Hard Bounce Rate. We are looking for a report of these metrics per campaign, per flow, and over a 6 month timeframe for the account as a whole.What is the best way to extract this data from Klaviyo?

I’m sure this has been asked a million times before however I could not find an answer that works.I’m using latest version of ShopifyI’m using latest version of Dawn Theme (15.4.0)I’ve got Klaviyo working sort of….VIEWED COLLECTION = works with the green Shopify bag iconADD TO CART = works with the green Shopify bag iconHowever, what I cannot get VIEWED PRODUCT or AD TO CART with the little dark GEAR icon.The only time those work is I use a different browser and add“?utm_email=learning@gmail.com” after the domain URL then go view a product or add to cart.What am I missing?

Hey, so I was calculating my weekly CTR and I found this:When I manually average the CTR we got for the last 7 days’ campaigns we got this: 0.3% CTRBut when I check the dashboard it says we got 1% CTR for the same last 7 days’ campaigns…Why tho? 

Hi, Good morningscreenShot 1: For fulfilled order event there is a sum of 264$ happened  Screenshot 2: Here it shows total 5 unique profiles trigged this event Screenshot 3: I am trying to group by email (profile property) to get sum of orders from each profile but I am getting no data. Any help will be appreciated. Thanks 

Hi, we use the Klaviyo API to extract most of the different data entities from Klaviyo. However, there is no API for Klaviyo Attribution Settings, so calculating attributed orders values from events & order data is impossible without manually grabbing attribution settings from the Klaviyo UI.Additionally, any time one of our clients changes Attribution Settings, someone needs to remember to go manually grab those updates.Can we get API Access to Klaviyo Attribution Settings? It would be life-changing.

When can you see analytics for last month (Oct)?

When a customer cancels a product subscription, I'm seeing a cancellation reason on their profile properties. But I don't know how those properties are being added. I haven't sent any such emails that captures cancellation reason.. We use ReCharge to manage subscription. 

Hi everyone, first of all sorry for my English. Im so confused with the Klaviyo metrics, because if i add (+) all the “placed orders revenue” of this month emails, it results to be an amount of money ($458.997), but if i go to the campaing analytics and i select “this month” i have other number of placed orders revenue that its totally different ($1.28M). How i see the real revenue of the campaings or klaviyo in general? Im so confused. Thank you.  

Hi All,I am trying to figure out the right implementation on my site to target only a segment of users using my personalization platform.Does anyone know if a form counts as viewed if the page loads but the CSS has the form hidden or set to display:none? I would like to keep my metrics clean.

https://help.klaviyo.com/hc/en-us/articles/360037101072Are the consent timestamps for email, sms, push on Klaviyo Profiles fairly stable?Do these change every time a consent form is submitted or do they retain the first time that the person consented?

HiI have a very n00b question about building a product performance report and I am running into a wall.I need to display order ID on a daily basis and selected the following parameters in a single metric report The output is zilch.Changing the OrderID with ItemName gives me a nicely formatted report, however. How do I add the orderID to this report? I have tried multiple options but none seem to stick. 

I received a reply to one of my Klaviyo campaigns, but the reply came from a no-reply email address, and when I try to look up the person in Klaviyo, the email address does not exist in my Profiles.I want to search for this recipient (or find out who they are) using the email address they replied from, but Klaviyo search shows no matching profile.

If a campaign has no links because it is just an announcement or a non-sale type of email, will the engagement indicator score be penalized? Thanks!

Hi Community,I want to focus more on ReCharge revenue tracking and have some problems with this.When i build reports using Shopify Tags: Active Subscriber I have different result in comparison to using Start Recharge subscription parameter. Can you maybe advice how to build the report so i can track weekly how many new Recharge subscription i gained and how many i loose? (also i need to have revenue and product there).

Hii cloned an email campaign but it is refusing to send to my list … many ideas?

I need the product viewed metric, but I don't have Shopify's product.liquid to set up the code...How can it be done in Woocommerce?

Hi,I have this account for testing the API and I started my first campaign 1 day ago. All endpoints work, but I am having issues with the metric timeline endpoint to fetch events of all  metrics https://developers.klaviyo.com/en/reference/metrics-timeline . When not specifying the ‘since’ parameter I get all my event data (5 events) :curl --location --request GET 'https://a.klaviyo.com/api/v1/metrics/timeline?count=100&api_key=APIKEY'When I specify the ‘since’ to right now I get all my event data (5 events) :curl --location --request GET 'https://a.klaviyo.com/api/v1/metrics/timeline?count=100&api_key=APIKEY&since=1665566767'When I specify the ‘since’ parameter to 2 days ago (10 October 2022 01:52:22 : ‘1665366742’ ) I get NO data:curl --location --request GET 'https://a.klaviyo.com/api/v1/metrics/timeline?count=100&api_key=APIKEY&since=1665366742'When I specify the ‘since’ parameter to 12 April 2032 : ‘1965366742’ I would expect to get no data, but i still receive

Hi,I want to know how many subscribers do not see images in their inbox.Does Klaviyo provides such stats?