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  • 406 Topics
  • 1,068 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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406 Topics
D
Active Contributor IV
dgibbsActive Contributor IV
asked in Analytics
Error in welcome flow analytics?

I have been getting odd and inaccurate numbers in Klaviyo Flow analytics.I sent myself through a flow and never received the email - I’m not sure why it didn’t hit the inbox, if there was spam blocking or firewall issues but it never hit my inbox.Klaviyo still reported that not only was the email delivered but it was opened and clicked on!Similarly with an SMS that I received but did not click on Klaviyo logged that I clicked the SMS.And today looking at live customers who went through a flow it is showing that 60% of the people who clicked links in the email opened it 0 times, I am not sure how that is possible though. But these issues are making it difficult to trust the numbers I’m seeing - I raised a support ticket 2 weeks ago regarding this issue and have yet to hear from support - it does seem that this community board is monitored more regularly though.  Emails that were not delivered nor opened or clicked People who Clicked on emails they didn’t openThe SMS I never clicked on! 

632
D
Active Contributor IV
S
Contributor I
StockersContributor I
asked in Analytics
Where to check NPS analytics?

Hello,We have followed this tutorial https://help.klaviyo.com/hc/en-us/articles/115005084627 to add the NPS but I don’t know how to check now the analytics on this. Any chance you can point me in the right direction?Best, Stockers Team 

3573
Omar
Partner - Platinum
S
Contributor I
sam.m.gordonContributor I
posted in Analytics
Click Rate Decrease

Hi there, I’ve noticed a big decrease in my broadcast click rate and I can’t seem to get it up. My open rate is fantastic and we’re making good revenue on each broadcasted email, but the click rate is still low. I’ve been split-testing, making sure there is a CTA near the top of the email, etc. Any advice or tips? Or is anyone else struggling with this too?

4021
David To
Klaviyo Employee
s0lid
Active Contributor III
s0lidActive Contributor III
asked in Analytics
Dashboard vs performance tab doesn't match

Hello, My dashboard and performance tab revenue doesn’t match. Why is that and which one is the right one?   

2463
s0lid
Active Contributor III
s0lid
Active Contributor III
s0lidActive Contributor III
asked in Analytics
New Performance Tab

Hello everyone, Klaviyo Home's performance tab has recently changed. I always use this for reporting and checking past performance of my Klaviyo account. Since it changed, what should I do to get the performance of one account over the past 30 days, 90 days, and 365 days? This is usually what I use in my reports 

712
s0lid
Active Contributor III
J
Contributor II
jic_lukeContributor II
asked in Analytics
How Can I Consolidate the Activity Feeds for All Metrics?

The ‘old’ Klaviyo account homepage was essentially one consolidated activity feed for all metrics. Has anyone found a way to replicate this with the new redesign?  I know that on the metrics tab (https://www.klaviyo.com/analytics/metrics) you can click on the dropdown to get to the activity feed for any single metric, but it seems that there is no way to view the activity feed for all or multiple metrics simultaneously.  I tried poking around in the reports + dashboards, but these all seem to only aggregate information vs. simply listing the individual activity / action.  If you’ve found a true workaround to get back to the old home page, I’d love to hear it!   

2375
J
Contributor II
AmyMOMO
Partner
AmyMOMOPartner
asked in Analytics
High unsubscribe rates in email flows

Hello,I’ve created a series of email flows (which have been LIVE for 3 months) and many of the emails have a really high unsubscribe rate (including the Welcome Flows - where people have JUST signed up)!I’ve included a snapshot of the March report - wondering if anyone can give me some advice on what I should be auditing/looking at to reduce the unsubscribe rate for flows (I’ve only been able to find info on this regarding campaigns).I thought maybe I can give people the option to Manage their Preferences as well as Unsubscribe. But I’m not sure how this will work with flows? Would we give them the option to only receive transactional messages? And if that’s the case, how do I implement this? FYI: The opt-in offer is 10% Off plus a free downloadable print. We give people the code instantly in the Opt-In pop up and also send it through in the Welcome Flow. Maybe people are getting the code and using it, but don’t want the emails?Also, the Sunset Flow has a high unsubscribe rate - I thou

7652
AmyMOMO
Partner
deepcut_kcd
Contributor I
deepcut_kcdContributor I
asked in Analytics
Flow Performance data view don't show "exclude draft flows" check box - is this a Dashboard bug?

 When I select from the data library when I add card in the dashboard, the checkbox “Eclude draft flows” is there.  But once I add the Data view, checkbox shows “Exlude archive flows”.It will be more beneficial to have the drafts excluded for this flows performance report.  Is this a bug or is there something I need to fix in the settings? Thank you.

451
David To
Klaviyo Employee
O
Problem Solver I
OBDTeamProblem Solver I
asked in Analytics
Different data display

Hi, I see different value of data from Home > Performance page and from custom Dashboard. On the Performance page the revenue is $1924 but on my custom dashboard it shows $983,46. I choose the same date range (from Feb 1, 2023 to Feb 28, 2023). Why is it like that? Thanks 

843
David To
Klaviyo Employee
P
Contributor III
PkirbyContributor III
asked in Analytics
Any way to get Delivered total in custom reports?

I have reports that I run every week to look at campaign and flow performance. For the purposes of these reports, I care more about the total delivered, but there doesn’t seem to be any metric for for that. Instead, I have to include Recipients and Bounces, export the data, and add a column to subtract and get the delivered total.That seems like an unnecessary extra step; is there any way get this data natively in the report?

3955
Taylor Tarpley
Community Manager
J
Contributor I
Joe97Contributor I
posted in Analytics
Flow Open Rates Drop 20% in 1 Month

Our flow open rates dropped from 55% to 36% January to February. Unsubscribe, spam and bounce rates are all rated good/excellent in the past couple of months, so reputation hasn’t been affected by an increase in these. I have however been running multiple A/B tests on the core flows to try increase open rates (Welcome, Cart & Checkout Abandon, Browse Abandon, New & Repeat Customer). I’m wondering if running all these tests at the same time has had a negative impact on deliverability which has led to this huge drop in open rates? It should be noted that campaign open rates remain healthy at around 50% while sending to a 30 day engaged audience of over 200,000 profiles, 2-3 times per week. So I’m confused how the deliverability of campaigns looks so good but flows have had this sudden fall. Does anyone have any ideas in the sudden drop in flow open rates/ anyone seen something similar? Any help would be greatly appreciated. Thank you.

4704
J
Contributor I
S
Problem Solver III
SeanMcCProblem Solver III
asked in Analytics
Multi-metric custom reports for subscribers

I am needing some help with  Custom Report. I have report the following Metrics; 1.Subscribed to List2.Unsubscribed3.Subscibed to Back in Stock 4.Marked as Spam5.Updated Preferences6.Email Clicked7.Email Sent It appears that profiled that add their email to pop up form whilst already sudscribed how can I adjust the metric so that it only counts new subscribes.( It would also be interested to know which metrics you include in your reports?) Thanks Sean 

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David To
Klaviyo Employee
S
Contributor IV
ShiroyashaContributor IV
asked in Analytics
WooCommerce tracking is a mess

Hi everyone, i am facing a serious issue with my WooCommerce integration: As you can see, today we had 5 orders but Klaviyo only tracked 2 started checkouts.The “Total revenue” value in the performance section is also totally wrong, way lower than Woocommerce, even taking into account expenses, refunds, cancelled orders, etc.Also, i’m getting this error: Could it be the klaviyo.js snippet? Or is it something else?Someone can please help? Thank you!

3244
David To
Klaviyo Employee
P
Contributor II
pzonglobalContributor II
asked in Analytics
Question on "viewed product" "active on site" in the metrics

Hi,I am curious on how you guys define “active on site” and “viewed product”. Because in my cohort analysis, the number seem to be much lower consider the amount of traffic the site is getting.For example, if a user come to my site the first time and entered his email and continued browsing products, does klaviyo count that as 1 “viewed product” and 1 “active on site”? or does this user has to come to site again, and until then klaviyo will track that metrics?Can someone explain exactly how this works? THX  

106510
matthewstuckings
Problem Solver III
A
Partner
Arq Design StudioPartner
asked in Analytics
Can I filter out a flow from the reporting metrics?

The Klaviyo Growth Review tool has been an amazing reporting resource to our arsenal. I am however finding big limitations with more advanced customers who are using app integrations more extensively, like for ReCharge, where Klaviyo is attributing revenue to email that actually has nothing to do with email at all.For example, we have a client with a customized email telling customers their subscription is being renewed in a few days. There is only a link to edit their profile or subscripiton. Regardless of wether they open it or not, Klaviyo attributes 100% of the recharge revenue to these flows, when the only impact is customers cancelling or updating the billing before thre renewal period.Essentially I am wondering/would love it if the Dashbpards and this reporting tool had the ability to discluse specific flows (maybe by tag? or category? Not sure) from the revenue attribution and the dashboard widgets so we can more accurately see the revenue growth over time.

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David To
Klaviyo Employee
L
Contributor I
luggagegalContributor I
asked in Analytics
Is there an easy to pull which products were ordered by each flow?

I currently go in and manually pull out each order under the flows to determine which items were purchased from which flow.  With thousands of orders each month this is super tedious.  With the udpate, they have made it even more challenging and added life size images.  Is there a better way to get this info?

1701
David To
Klaviyo Employee
L
Contributor III
loubibluContributor III
asked in Analytics
Not seeing revenue results from a campaign

Hi I have just imported my email list from Mailerlite and sent out my first campaign via Klaviyo. But there are no stats showing fro revenue? I know I have sales from this campaign because they were using a special discount code that's only in the newsletter.I have also looked at some of the profiles that I know have purchased from me but the stats also show no purchases. Is this because I imported my data and Klaviyo doesn't have access to historical information?But I would really like to know who purchased and abandoned cart so I can send a retargeting email. 

7457
inboxingmaestro
Partner
M
Contributor I
Masha MContributor I
asked in Analytics
Google Forms Tracking in Google Analytics

Hello!If my email contains a link to a Google form, can I set a goal to track the completion of that form?

991
retention
Partner - Platinum
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Analytics
Gmail could not verify notice from email

Hello why it keeps showing this to our emails? We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. How to fix this?

3413
inboxingmaestro
Partner
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Analytics
Mail tester reporting you're not fully authenticated

Hello Klaviyo Fam,I tried to use a mail-tester to rate our deliverability. And the result is 4.3/10, it says were not fully authenticated. How to fix this? Here is the result: https://www.mail-tester.com/test-3kvgy463pNote: We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. is this okay? Thank you.

3022
David To
Klaviyo Employee
D
Contributor I
DianaSafinaContributor I
asked in Analytics
Emails getting into Promotion Folder

Hi everyone,Found out that our emails go to our recipients' Promotion folder instead of their Primary Inbox. So they don't see them. Do you have any ideas/recommendations/suggestions on how to prevent our emails to end up in promotions? Thanks!

8831
inboxingmaestro
Partner
suchi_klavier
Contributor IV
suchi_klavierContributor IV
asked in Analytics
Activating dedicated sending domain

Hi Everyone, I have updated the sending domain and DNS changes has been done. But, I want to keep the existing sending domain for some time before the IP warming is done. My active send: Double opt-in emailWant to activate: Welcome Series My question is:Should I use the new dedicated domain for both the campaigns ? My send volume is less like maximum 5 sends for double opt-in and followed by the welcome series which will be received by the same double opt-in audience If I do not change the ‘Default sender email address’, Klaviyo will keep sending emails from the existing email address or it will take the new domain ? Thanks in advanceSuchi

4213
David To
Klaviyo Employee
A
Anonymous
asked in Analytics
Dashboard card with profiles list

Hi guys, I want to create a dashboard for my CEO.I can produce the right cards to show flow and form performance but I also want a card that will show the names and phone numbers of people who have subscribed to our segment ‘please call me’ in the last week.I can get a count of these people but can’t get their names to show up on a card.Is this even possible?

592
A
W
Partner - Platinum
WebprofitsPartner - Platinum
asked in Analytics
% of Days With a Campaign metrics in Klaviyo Growth Report

Hi! Does anyone know how ‘% of Days With a Campaign’ metrics is generated in the Growth Report toom? Based on which data is this calculated? It’s on ‘Benchmarks how we chose your peer group’ slide.

931
David To
Klaviyo Employee
F
Contributor I
Fraser18Contributor I
asked in Analytics
Metrics not appearing as option to trigger off in Metric-Triggered Flows

I am wanting to create a metric-triggered flow that runs when a profile has unsubscribed from a list. This flow will then need to send information to a third party system via the webhook in the flow. However, when i go to choose the metric to trigger on, the unsubcribed metric does not appear. However, if I go to the Analytics > Metrics it clearly shows there. Why is this occuring?

1531
David To
Klaviyo Employee
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