Analytics

Need assistance on dedicated sending domain. 4 days ago i set dedicated sending domain on kalviyo, but after that we are not receiving any replies from our customers. and today the sending domain is disconnected from klaviyo. The domain is from Godaddy. i have selected dynamic routing. i don't know where the problem is.

The ‘old’ Klaviyo account homepage was essentially one consolidated activity feed for all metrics. Has anyone found a way to replicate this with the new redesign?  I know that on the metrics tab (https://www.klaviyo.com/analytics/metrics) you can click on the dropdown to get to the activity feed for any single metric, but it seems that there is no way to view the activity feed for all or multiple metrics simultaneously.  I tried poking around in the reports + dashboards, but these all seem to only aggregate information vs. simply listing the individual activity / action.  If you’ve found a true workaround to get back to the old home page, I’d love to hear it!   

There is a main product. That main product comes with a free tool kit which has 7 items in it. when someone add the main product to cart, then added to cart metric is triggered 8 times as shown in figure.  And when the abandoned cart email is sent, the dynamic product contains some random product among those 7 items instead of the main product. I want the links to be appeared for the main product.Here're the link address i used:Image: {{ event.ImageURL|default:'' }}Product name: {{ event|lookup:'Product Name'|default:'' }}Dynamic Product Link: {{ organization.url|trim_slash }}/cartLinks shown in image below:

I would like to be able to group by multiple fields in my query.In my query I set "by": ["Campaign Name", "Subject", "Bounce Type"], However, whenever I do so I get the below error:Length of ‘by’ must be <= 1 Based on the docs it appears that grouping by multiple fields is possible - if not can this be made available? It would prove extremely useful 

Why can't my emails get an ‘Unsubscribe’ button at the top of email? You know that blue unsubscribe button by inbox provider like gmail.Like the one shown in image below: 

Hello!I have a bit of an issue and I’m hoping to find a solution here.So, I want to build a flow on Klaviyo that targets people that have bought products that fall under the collection/product X. On Shopify, it is not really notified that those products belongs to the collection/product X but amongst the team, it is common knowledge that if a customer buys x or y product, he/she is buying the product X.In the flow I mentioned at the beginning, I want to put a conditional split to specifically target people that people that bought the X product a certain amount of time. So, if x, y and z are products under the X products, buying x and z would mean that the client has bought the X product 2 times. The issue is that there is too much products under X product which will make it difficult to create all possible combinations in the conditional split conditions. I thought of:Making some changes in the Shopify architecture so that products x, y a

Hello.I just recently moved to Klaviyo from Omnisend and set up everything already, disabled Omnisend plugin in WooCommerce so it won’t fight with Klavyio.After I tried to place order from diferent emails, browsers, phones, computer..I just don’t receive order confirmation email.  Moreover when I check metrics for “Started Checkout” and “Placed orders” it doesn’t show any data.Also when I confirmed order I didn’t receive email that order was shipped. On “Activity feed” data also only shows I visited certain product but that’s it. I’m also using filters to send confirmation order for people who place order in Slovenian language and in English language for people outside Slovenia. Never had problems with that filters and emails with Omnisend so I doub’t this problem is on my end. I’m using WooCommerce and my email flow’s were already confirmed.  

Hi!Is it possible to check how many subscribers use tablet PC?

Hello, Klaviyo team!Adrian here, I’m trying to set up the add to cart snippet in my store and when I add the code the action doesn’t show up in my analytics after testing.  My ID: I’ve added this into as instructed but I’m still seeing no results: 

Hi! I am having trouble trying to integrate the added to cart snippet into my code. It is a metric that tracks when people add to cart. I am currently following the tutorial that Klaviyo suggested: https://help.klaviyo.com/hc/en-us/articles/115001396711#create-the--added-to-cart--event2Here are some screenshots: 

Hi folks!I’m trying to figure out the best way to calculate revenue from our email list, specifically -  how much of our email revenue is coming from first time customers, versus getting existing customers to buy again.Not 100% sure the best report to run for this. Wondering if anyone has some good advice? Thanks in advance, Daniel

Hello,I’m trying to analyse the revenue from Klaviyo. I’m surprised to see a number of Shopify placed orders > number of unique email clics. Does the number of shopify placed order take into account all shopify revenue without filtering on Klaviyo traffic source ? Thanks

Hey guys! This is a (potentially) weird one. As many of you may know, you can (quite easily) set up a much more detailed abandoned cart flow by adding the custom ‘addtocart’ event into your product.liquid code on the Shopify back-end, like this article outlines. I’d like to do exactly that, but for my ‘pre-order’ button as well. About 90% of our stock is continually sold out and on pre-order for now, so this would be huge for us! When I reached out to Klaviyo support, they were great as always, but also offered me a solution that seemed far too convoluted to be the path of least resistance here. Is there any way to do basically the same thing I did with the addtocart snippet, ie: add some lines of code into the product.liquid, pull the details f

I am trying to get the following KPI metrics (and more) for every email campaign (given the campaign ids). What is a good way to get these? Do I need to use data sync tools such as Fivetran or Airbyte to get all the data and then fire queries on them to calculate them? Here is the Klaviyo schema I got from Fivetran: https://docs.google.com/presentation/d/1PeT41zlqyrVj03umiIPh7mIX-hIN6F1Ds74GiShgH08/edit#slide=id.g23c09aaff5c_0_5 Open rate Click rate Sales Click through rate

Im trying to paginate through the results from the  API call https://a.klaviyo.com/api/v1/metric/******/timeline?api_key=******This call works fine and I take the “next” value at the end of the results above and run it, but it does not continue on in a descending manner.  A majority of the values are repeated even if I continue to use the Next value that is generated?https://a.klaviyo.com/api/v1/metric/*****/timeline?next=1654608790-*****&amp

Hi Klaviyo peeps,My revenue for a cart abandonment email comes in at $33900 on Klaviyo, but only $1656 on Google Analytics. Any ideas why the discrepancy is so large? And which number is closer to accurate!?  Thank you in Advance!Mathew 

I set up my dedicated domain, but why my emails are not sent from the domain name, but from Default sender email address. What should I do to keep them the same?

I am getting bounce back emails for a lot of the email addresses at my own company's domain whenever we send a newsletter blast. What things do I check to fix this?

Hi everyone, i am facing a serious issue with my WooCommerce integration: As you can see, today we had 5 orders but Klaviyo only tracked 2 started checkouts.The “Total revenue” value in the performance section is also totally wrong, way lower than Woocommerce, even taking into account expenses, refunds, cancelled orders, etc.Also, i’m getting this error: Could it be the klaviyo.js snippet? Or is it something else?Someone can please help? Thank you!

I’ve seen this question, but haven’t found a solution: I have a Klaviyo lead form that’s embedded on a client’s site. It’s a very simple form, but any time it’s filled out using a Mac.com address, the auto-reply welcome email results in a soft bounce.I’ve read everything I can find, but can’t come up with a reason this is happening.I’m pretty much a beginner at Klaviyo, but if I register using any other email (I have way too many), it works great.Anybody have a hint for me?Thanks!

Our flow open rates dropped from 55% to 36% January to February. Unsubscribe, spam and bounce rates are all rated good/excellent in the past couple of months, so reputation hasn’t been affected by an increase in these. I have however been running multiple A/B tests on the core flows to try increase open rates (Welcome, Cart & Checkout Abandon, Browse Abandon, New & Repeat Customer). I’m wondering if running all these tests at the same time has had a negative impact on deliverability which has led to this huge drop in open rates? It should be noted that campaign open rates remain healthy at around 50% while sending to a 30 day engaged audience of over 200,000 profiles, 2-3 times per week. So I’m confused how the deliverability of campaigns looks so good but flows have had this sudden fall. Does anyone have any ideas in the sudden drop in flow open rates/ anyone seen something similar?

When can you see analytics for last month (Oct)?

Hi all,We have implemented the Klaviyo web tracking for viewed products and added to cart events on our Shopify site. The tracking is working but we want to reorder the parameters e.g. Compare at Price shown after the Price. is it possible to re-order the parameters that send from the site to Klaviyo? They are brand, product title, price etc. It seems that they are ordered alphabetically. The code in Javascript is well adjusted but, perhaps we miss something. Please have a look at the screen capture below as a reference:https://sharex.kraftha.us/arpa/2021/08/chrome_jgwwpBN2tJ.jpgThank you in advance,