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  • 395 Topics
  • 1,040 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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395 Topics
C
Contributor I
ChuckContributor I
asked in Analytics
Time from “First Active” to “Placed Order”

I want to analyze data around how long it takes from being “First Active” to “Placed Order.” In other words, seeing how long it takes before someone makes a purchase through our Shopify store. Any suggestions? I already have it set up so that I can download a customer list from Klaviyo and put the data in a spreadsheet, but I’d prefer to have it native and automated if that’s possible.

1981
Mailbox Manny
Partner - Silver
P
Partner - Gold
proecomPartner - Gold
asked in Analytics
Changing add to cart class for animation

There the class is not static maybe this why add cart is not working. please help me  

441
Dov
KatherineB
Partner - Platinum
KatherineBChampion & Partner
posted in Analytics
Long links of images being flagged for deliverability?

Hi superusers! We use Glock apps for testing deliverability, and often when we see deliverability issues, one of the recommendations from the app is to reduce the length of images links (ie. the link to where the image is stored in Klaviyo, not what the image links to). Since we can’t control the length of those links, wondering if anyone has found a solution to address this?  Thanks for your advice!

461
stephen.trumble
C
Contributor I
chocobo15Contributor I
asked in Analytics
Using Shopify Flow to Send Tracking Data to Klaviyo Metric

Hey guys, I’m trying to use Shopify Flow with Klaviyo to accomplish the following:If order is fulfilled & shipping carrier = XXXXX, then send email to customer with special instructionsI have a Shopify Flow configured to look to see if a carrier = XXXX then action = Klaviyo Track Event itemWithin the track even item, I’m trying to pass the tracking number parameter into Klaviyo, and here is where I’m stuck. Since an order can have multiple items, and each item may be shipped with a different carrier, I can’t just pull the fulfillment.tracking_number or the fulfillment.tracking_company parameters and send it to Klaviyo. When I try to reach out Shopify or Klaviyo for help, I just constantly get bounced back and forth between the two companies. It is VERY frustrating so here I am asking the guru’s of the world for help! I am not a programmer, but I am a tinkerer. I know enough to be dangerous but not enough to do anything significant with the knowledge I have :) Any guidance would be

8953
Dov
C
Contributor I
CameronHardyContributor I
asked in Analytics
Embedding Google Forms into an email campaign?

Hi everyone,Just a quick question really. As part of a customer feedback campaign that we want to run, I created a Google Form and wanted to embed it into my email, however, for some reason it doesn’t seem to want to work.Here is a link to a screenrecord that I’ve just done of what I can see happening:https://drive.google.com/file/d/1_EroRv7xD-K41ExwT1YTD-C1NZcuDEWX/view?usp=sharingI was just wondering if anyone could help me understand why it won’t work and if they’re any fixes for this? From what I understand by looking at the code, it seems that it is made so that if the form can’t be displayed, then it will display ‘Loading...’ instead.Thank you,Cameron

13431
Taylor Tarpley
Community Manager
Anas Ali Khan
Partner
Anas Ali KhanPartner
asked in Analytics
Bounce Rate Issue in Klaviyo

Guyz I am getting a huge BOUNCE RATE on automated flows emails. My Client recently purchase the domain from name cheap & started using klaviyo 20 days ago. But In these 20 days time spam, we face bounce rate in every flow Specially in Abandoned Checkout & Customer Thank-You Flow What could be the reason ? after 20 days I sent my first campaign. but I didnt face any bounce rate on campaign, but getting bounce on automated flows? What’s The Solution Abandoned Checkout                    | 8%First Time Customer Thank-You    | 7%Browse Abandoned                       | 3%Abandoned Cart                            | 3% Customer Win-Back                      | 3%Welcome Series                            | 2% NOTE : These are the bounce rates I got in these 20 days.

3893
Omar
Partner - Platinum
J
Contributor I
JmclellanContributor I
asked in Analytics
Creating Dashboard Cards with Tag Filters

I’m currently looking to build a custom Dashboard  to track message opens and clicks visually over time based on different tags that I’ve been using for my email campaigns, with a different set of cards for each tag (e.g. Men’s, Women’s, Dual Gender, etc.)I see that using Opens and Clicks for the metric on a blank card allows data to be filtered, but the closest I’ve been able to get to has been filtering by specific message names. Is there a way to filter by Campaign Tags or, if not, is it currently in the works? Or would my best option be to set up custom reports for each tag and creating my own visualizations?Thanks in advance!

2891
Dov
J
Contributor II
John ParkerContributor II
asked in Analytics
Deliverability Issues

Hello,We’ve been experiencing deliverability issues as of late and wanted to ask the community for best practices to implement with our campaigns and flows. Right now one of our solutions is to add the following Flow Filter logic to all flows:   Our Do Not Validity list is a list of all addresses we discovered that were Invalid, Spam Traps, etc. Any Feedback? Or, do you think this is a good solution?

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J
Contributor II
M
Contributor I
murdock677Contributor I
asked in Analytics
Why does Shopify report less sales than Klaviyo?

Hello Everyone, I have been facing an issue that my shopify store report less sales than Klaviyo. Is it possible?If yes, can anyone please elaborate ?please guide me on this as soon as possible.screenshots are attached bellowSHOPIFY: KLAVIYO: 

37154
mat.bingham
Partner
B
Contributor I
bitmapContributor I
asked in Analytics
t-online bounces september 2022

Hi Klaviyo,I switched from mailchimp to klaviyo to get the better email marketing experience.But as I read in many post and as I experienced myself, klaviyo seems to have a huge problem to deliver emails to t-online adresses in germany. as you know, t-online is very popular in germany, so this is a big issue to all german customers. I would like to do the advice you have given in all the posts so far about setting up a dedicated ip address, but I can't get it because my account doesn't seem to be big enough. So what to do. As your customer, it can't be my job to deal with T-Online, a very popular email provider in DACH, to do your job. I am very disappointed in klaviyo that these problems have been known for well over a year and have not yet been fixed. And just as a hint: Mailchimp gets it right too. Is there any news on this issue, or are you still advising me to set up a dedicated IP that I can't get? I have already implemented all the other points.I like klaviyo very much otherwise

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C
Klaviyo Employee
V
Contributor I
VincenzoGTJContributor I
asked in Analytics
Unable to See Klaviyo Form Submissions Events in Google Analytics / Shopify

Hello,we run a Shopify shop with native integration with Google Analytics. I added the script for tracking Klaviyo events in theme.liquid as follows:<script>window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'open' || e.detail.type == 'embedOpen') { ga('send', 'event', 'Klaviyo form', 'form_open', e.detail.formId, {nonInteraction: true}); } if (e.detail.type == 'submit') { ga('send', 'event', 'Klaviyo form', 'form_submit', e.detail.formId); } if (e.detail.type == 'close') { ga('send', 'event', 'Klaviyo form', 'form_close', e.detail.formId, , {nonInteraction: true}); }});</script>When I try to test whether the events are coming through via Google Analytics Real time Events, I see nothing coming from Klaviyo.I can’t figure out whether something is blocking the event send. Context: Shopify (non plus)  in theme.liquid: Segment script GTM script  Clarity script Anyone could possibly point out a direction to solve the issue? Thanks

2133
J
Contributor I
Y
Contributor I
yoghan9Contributor I
asked in Analytics
Why are my welcome & abandon cart emails going to SPAM?

I’ve been working with a new client for the past 3 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. Their list was less than 1000 subs.We since updated the hosting records for a dedicated sending domain. We have not been able to get the emails out of SPAM, even if we are just using the Welcome Flow and Abandon Checkout emails.Although traffic is small, open rates vary week to week from 0% to 20% on these flows.We have begun sending weekly campaigns to engaged customers of about 100 (and growin) for the past month and are getting 30-40%+ open rates. But it is not translating to deliverability for new subs into the flows.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.Ryan

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Taylor Tarpley
Community Manager
S
Contributor IV
sarah.gContributor IV
posted in Analytics
Pulling Data from Klaviyo

Hi everyone, I tried searching online and I couldn’t find much. I just wanted to know if you all knew if there was a way to see live data from Klaviyo for all campaigns. As in instead of pulling a report there is something like glew that automatically sends you an update with data from Klaviyo every day. 

380
S
Contributor IV
J
Contributor I
Jason StaintonContributor I
asked in Analytics
Only seeing WooCommerce Metrics being sent to Klaviyo for some customers

Hi All, Might be a simple question / answer but any reason why we would be seeing limited metrics for some customers using a WooCommerce site? For example, this is a test account on site, tracking mixed standard Klaviyo events and Woo events:  This is a customer browsing, similar period, only seeing the Woo events come over:  This is obviously going to limit the traffic moving through the flow’s we have setup, any advice or reason why we’d only be seeing Woo only metrics and not the standard browse / basket / active etc... Checked the install via the web tracking drop down in Klaviyo, seem’s to be picking up the script;  Is this a cookie thing? i.e people not accepting cookies on site but still using the store? I don’t manage the WooCommerce platform but work with the developer. But if there are any other checks I can do my side or pass on let me know! Thanks in advance, Jason

492
J
Contributor I
P
Partner - Gold
proecomPartner - Gold
asked in Analytics
Klaviyo add to cart event not showing on preview

 there is no add to cart event when i’m previewing. and if i preview, no image is showing

771
Mailbox Manny
Partner - Silver
Sandra Q
Klaviyo Employee
Sandra QKlaviyo Employee
posted in Analytics
Growth Training: Deliverability and Email Strategy Session 2 (08.30.22)

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy.Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com.

211
viviancao
Klaviyo Employee
K
Contributor I
KayeContributor I
asked in Analytics
What’s the difference between the 2 histogram bins columns in the Klaviyo CLV Calculations Template?

What’s the difference between the 2 histogram bins columns here? Which one I should refer to when I using the template? The video doesn’t explain the calculation sheet clearly. I need more clearly explanations on the metrics of the templates. Anybody could help? 

1141
Taylor Tarpley
Community Manager
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Analytics
Are there any Metrics that enable new flows in the flow library?

Hi! Our flow library looks kind of empty (exactly 20 flows). As we have to build our own custom integration, we might be missing a few key Metrics. Our current list includes:Active on Site Added to Cart Removed from Cart Added to Wishlist Started Checkout Viewed Product Placed Order Fulfilled Order Cancelled Order Refunded Order Ordered Product Subscribed to Back in StockIs there any metric missing to extend our flow library? Or is this due to having implemented a custom integration? Thanks in advance!

852
Mailbox Manny
Partner - Silver
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Analytics
Poll: Email % of Total Revenue

Hi, this is for ecommerce businesses.  How much of your total revenue is attributed to email (average for, say, the last 12 months).  @MateG brought up this question in their post and I thought I’d poll the community!

301
Taylor Tarpley
Community Manager
M
Contributor I
MateGContributor I
asked in Analytics
Klaviyo revenue %

Hi everybody. I’m trying to see if anybody has some stats about what the average % of total revenue that is usually generated through email marketing for e-commerce businesses (specifically for fashion business). I was trying to find data but did not find anything meaningful.  I have a client and after 3 months of working together we are at 32% of total revenue (over $50K in revenue), but he constantly keeps complaining and is frustrated that email marketing is not working. I am trying to find some stats to show him how his brand compares to the average for e-commerce businesses.  Thanks,    

1204
Mailbox Manny
Partner - Silver
bill.hamilton
Klaviyo Employee
bill.hamiltonKlaviyo Employee
posted in Analytics
Growth Training: Deliverability and Email Strategy Session 1

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy. Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com. Clarifications and further answers regarding iOS 15 from QnA: Are Open Rates important anymore? Open rates will likely always be inflated so I recommend making sure they stay consistent around the same percentage and to look at Advanced Reporting in a Campaign to make sure all inbox providers are seeing those rates.  Apple Privacy Protection does not trigger if the email lands in spam so it is very obvious when an inbox provider is landing in spam.  I also recommend tracking Click Rate (not CTR) to make sure it is over 1% as Click Rate is not inflated by APP but can be impacted by segmenta

571
viviancao
Klaviyo Employee
T
Problem Solver I
THahnProblem Solver I
asked in Analytics
Send track and identify in the same call using Javascript API

Hey,I would like to know if it’s possible to send “track” and “identify” in the same call using the Javascript API.The reason behind this question is the following issue that I’ve encountered:In case you want to identify and track a user within the same event e.g. a dataLayer push, two separate _learnq calls don’t work unless you introduce some sort of timeout because the exchange id from the identify call will not be available fast enough and before the next call fires. 

4872
T
Problem Solver I
C
Contributor I
cdannelsContributor I
asked in Analytics
Installing Add To Cart Code

I need help installing add to cart tracking for one of my clients. I have tried dozens of different locations for the code & still can’t get it to work.  

813
alex.hong
P
Contributor I
PolinaContributor I
asked in Analytics
Changed IP pool

Hello there! I recently had a dedicated IP assigned to my account, so for some time I was sending emails through one shared IP with a good reputation and a dedicated one, which had medium reputation at that time. I am also monitoring my deliverability through Inbox Monster and Postmaster tool to detect any changes that might be harmful for the reputation of my domain. Just within a week after sending emails from those 2 IPs, I noticed that the pool of my IPs was changed. Instead of seeing a dedicated IP and a good shared IP, I started sending email from 3 shared IPs with low reputation. Did anyone experience such unexpected change of IPs for their account? What might be the reason for it? Thank you! 

2711
alex.hong
KatherineB
Partner - Platinum
KatherineBChampion & Partner
asked in Analytics
How does Klaviyo track spam complaints: by average or by total complaints?

I noticed a big spike in spam complaint rate for one of my clients. Upon investigation, I determined that the high spam complaint rate was due to 1 person in 1 flow email that didn’t have a lot of recipients, thus, the “average” spam complaint rate was very high for that week.  I’m wondering if the high average spam complaint rate will negatively impact deliverability, even though in reality it was only 1 subscriber. 

6211
Dov
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