Hello everyone,
as it’s already 2 months that I am having this issue I decided to ask if I am the only one here.
My Opens for some reason just stopped being registered. All my Flows and Campaigns gets 0% open rate. Not sure if my Clicks are being registered correctly either, but I do have some.
My Open rate was above 50% and I am absolutely sure that my emails are opened but the opens are not registered by Klaviyo. I have my personal emails on the list and I can see that my actions are not registered.
I have contacted support and finally they agreed that there is an issue. I am waiting the issue to be solved, but did not expected to take it such a long time.
I feel like I am losing my subscribers and my revenue as I do not have the accurate data and don’t know to whom send my emails.
I am so lost at what to do. Wondering if it’s something wrong with the platform.