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How to enrich the session/profile with more data collected from client side

  • 2 July 2021
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Hi,

Our 3rd party script - which can be in any platform, monitors the user actions and whenever any action fails we can extract the error message and report it to different destinations, and we would like to append these information immediately, to Klaviyo session/profile.

 

For example, a customer failed to login and got an error message saying - ‘incorrect email or password’, we want to send these information to Klaviyo.

 

As a 3rd party script, is this doable ? if yes, what api should we use ? do we need api key to do that ?

 

Thanks in advance

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Best answer by julie.accardo 3 July 2021, 14:30

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Hi @OmarDacca,

 

Thanks for reaching out to the community forum!

 

This sounds like it could be accomplished using a Track API request. Have you had a chance to review our API documentation? For the API calls, you will need to leverage the API keys for the account. Here is an article on how to manage your accounts API keys.

 

Have a nice weekend!

Julie

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