The use case here is the collection of NPS scores. Upon order completion we are sending an email with NPS score buttons. When a button is clicked, the user is taken to a Klaviyo custom page where the NPS score is preselected and a text field is available for them to leave a comment. Once they write their comment and hit submit we’d like to capture the user email, order number, nps score and comment in an event so the data is available to pull out via FiveTran for aggregation in an external system.
I’m not a developer but was hoping to take a crack at this myself if it is indeed possible and someone on the Klaviyo side can provide some sample code for the form action.
Best answer by David ToView original