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Test emails not sending

  • February 8, 2024
  • 7 replies
  • 1098 views

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  • Contributor I
  • 4 replies

When I send a test email nothing arrives.

I do not get a warning about hitting the test email send limit.

Nothing found in spam folder or “promotions”.

No changes to firewalls or any other security.

Sent to our domain, gmail and yahoo, none received email.

Klaviyo help kept circling “Check spam folder” and “must be your domain security”, NOT THE ISSUE.

Hung up with Klaviyo help because they were not helpful.

 

UPDATE: I sent the test to a temp-mail.org address and the email arrived WTF

UPDATE: Because the temp-mail.org worked, I re-tried our domain, gmail and yahoo addresses, none worked.

UPDATE: I have access to a totally different Klaviyo account and test emails sent from that account arrive without any issues to all the same email addresses.

Best answer by Dward

I found the issue:

 

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7 replies

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  • Partner
  • 252 replies
  • February 8, 2024

Hello @Dward 

Could you please share screenshot of that screen with developer tools opened?
It would look something like this:
 

 


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  • Author
  • Contributor I
  • 4 replies
  • February 8, 2024

You requested the “network” tab, correct?


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  • Partner
  • 252 replies
  • February 8, 2024
Dward wrote:

You requested the “network” tab, correct?

Please keep the network tab open and then try to send the test email.
Notice, In my screenshot there is a test-send call (highlighted in blue). Do you see the status of test-send as 204 or  is it something else?


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  • Author
  • Contributor I
  • 4 replies
  • February 8, 2024

Yes, it is 204

 


Forum|alt.badge.img+31
  • Partner
  • 252 replies
  • February 8, 2024
Dward wrote:

Yes, it is 204

 

Interesting, I only issue I can think it the licensing. Do you have enough emails remaining in your Klaviyo plan?


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  • Author
  • Contributor I
  • 4 replies
  • February 8, 2024

Plenty of emails remaining:

My workday is ending, I will re-visit this in the morning.


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  • Author
  • Contributor I
  • 4 replies
  • Answer
  • February 9, 2024

I found the issue: