The Add to Cart Metric is all set up & the Shopify integration is working (works for checkout started too) however when I am setting up the Abandoned Cart Flow with the trigger being Add to Cart & filter being Checkout Started zero times (we have an abandoned checkout flow set up too) the email they should receive with the dynamic block of what they had in their cart isn’t showing at all even though it has the correct dynamic variables from running preview tests etc.
This is driving me insane so any help would be appreciated to get to the bottom of this as our Checkout Started triggered flow is working fine.
Abandoned Add to Cart Email not showing products in dynamic set up
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Best answer by In the Inbox
Hi
Thank you for posting your question in the community, and I fully understand the frustration that comes when your dynamic blocks don’t render as expect. Hopefully I can help.
One thing to note, the Added to Cart event works differently from the Checkout Started event. The Checkout Started event includes ALL products that were part of checkout. Whereas the Added to Cart event fires similar to the Browse Abandon event in that, it fires for each item that is added to your cart, when its added.
Given this, the email should only include one product, the last product that was added to the cart.
Based on this, you would set up the dynamic cart elements similar to the Browse Abandon using event tags vs. event.item tags. You would also not need to configure the repeat function for the block/section.
Your common tags for the Added to Cart would be:
Image URL: {{ event.ImageURL|default:'' }}
Product URL: {{ event.URL|default:'' }}
Product Name: {{ event|lookup:'Product Name'|default:'' }}
Price: {{ event.Price|default:'' }}
Quantity: {{ event.Quantity|default:'' }}
I hope that helps! Please let me know if you have any other questions.
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