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Abandoned Checkout Flow


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  • Active Contributor III
  • 33 replies

Hi there - how do I link an abandoned checkout email to go directly to the customer’s checkout or cart (instead of just directing them to our website)?

 

Best answer by retention

Hi ​@cbzhu

Looking at your site, I believe you’re on Shopify platform.  If so, Shopify’s integration with Klaviyo, for the “Started Checkout” event includes a variable that you can use that links the user directly to the Checkout and should include all their cart items regardless of where they are coming from.

You should be able to use this code as the “url” wherever you need a link (on your button, or image, or text link, etc)

{{ event.extra.checkout_url }}


See if that works and let us know!

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2 replies

retention
Partner - Platinum
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  • 2025 Champion
  • 918 replies
  • Answer
  • January 27, 2025

Hi ​@cbzhu

Looking at your site, I believe you’re on Shopify platform.  If so, Shopify’s integration with Klaviyo, for the “Started Checkout” event includes a variable that you can use that links the user directly to the Checkout and should include all their cart items regardless of where they are coming from.

You should be able to use this code as the “url” wherever you need a link (on your button, or image, or text link, etc)

{{ event.extra.checkout_url }}


See if that works and let us know!


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  • Author
  • Active Contributor III
  • 33 replies
  • January 27, 2025

Great, thank you.