I have already built a browse abandonment flow that is triggered when someone is entered into a list. I have a Klaviyo pop up on product pages when they intend to leave or after they have been there for a certain amount of time but have not added to cart or started checkout.
I want to add an image to the first email that will display the photo of the last product that they viewed. For some reason it wont show up when i follow the instructions from: https://help.klaviyo.com/hc/en-us/articles/115000104431-How-to-Insert-a-Dynamic-Image-in-an-Event-Based-Flow-Email
It does work if i use the template flow browse abandonment standard but even if i make that a template email and put the same email into my current flow, it doesn't show the dynamic info. I wonder if its because my flow is not triggered by an event? I track the viewed product from Shopify inside Klaviyo, but for some reason this dynamic content isn't working….what am i doing wrong?
Best answer by stephen.trumbleView original