I’m interested in creating a browse abandonment flow, but my team is concerned about the user experience. Their primary concern is that we’re being too blatantly obvious that we’re tracking the products our customers view, and that they might not like that.
I’m wondering about the experiences others have had with this. Have you had negative customer feedback or elevated unsubscribe or spam rates after implementing a browse abandonment flow? Any suggestions on how to test this flow on a small audience or how to AB test it after it’s up and running are welcome!