Hello! I have installed and uninstalled Klaviyo a couple times, to try to resolve this, and also because I couldn’t decide on a marketing app. I really enjoy Klaviyo and I want it to work for me so I was hoping someone could help me. So my business won’t launch until August 2nd. But what I did was i announced it on all social media platforms so i can collect email addresses. Then i downloaded Klaviyo and created a flow so all my new email subscribers could get an auto welcome email. It looks like shopify is integrated with Klaviyo and I can see all my customer email addresses on there. But the flow isnt sending out a welcome email to those previous subscribers. How can i fix this? I also see them on my profiles page, but not on the newsletter list. Also will it automatically send the email even if they add their email address to the shopify footer, not a klaviyo pop up? I really like Klaviyo and want to use it but i am honestly getting frustrated. please help haha.Thank you!! :)
Best answer by David ToView original
First to clarify the question, do you want to send the welcome flow for subscribers who are already on the list and it’s not sending? or it’s not sending to new subscribers?
If it’s the latter, a couple things to check:
@Mailbox Manny’s great points, as part of the integration between Shopify and Klaviyo contacts synced from Shopify will not automatically be added to a Klaviyo list. These contacts synced from Shopify will be considered Active Profiles within Klaviyo. As noted in the How to Integrate with Shopify article:
Furthermore, to link your Shopify provided footer form to be adding subscribers to a Klaviyo list, you would need to also include the following hidden input group tag within the form’s code:
<input type="hidden" name="contact[tags]" value="newsletter">. Along with this hidden input group added to your form, keep in mind that you’ll also need to enable your Accepts Marketing setting within the Shopify integration settings as well. Users who then fill out the Shopify footer form would then be added to the list designated by your Accepts Marketing setting.
I would also take a look at some other Community forums that may also help you along in this process which I’ve included below:
I hope this helps!