Hi team,
I have a problem with spam. I already read all relevant topics but still would love to have a clearer explanation from Klaviyo.
So we currently use info@mycompany.com as a sender name (hide the domain name for privacy). No matter when we send a preview inside a campaign or send the campaign to our colleagues’ emails like henry@mycompany.com or selina@mycompany.com), the emails will end up in Spam. They’ve been interacted with the emails like open and click.
Could you please explain why this hapened?
Thank you very much.
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