One of our campaigns didn’t go to our whole list. In the summary info, exactly 500 recipients were “skipped”. I already opened a ticket with support. But in the meantime, how can I send a clone of that same campaign to those who were skipped? Creating ad hoc lists based on previous email delivery status was a very easy thing to do in Mailchimp, but I have no idea how to do it in Klaviyo. I would appreciate any suggestions.
Best answer by DovView original
Thank you for sharing this question with our community.
You have the right idea. You can take the following steps to resolve:
Step 1 - Export the skipped profiles from the Campaign Analytics tab (you only need to include the email address field in the export)
Step 2 - Re-Import these profiles to a net-new list
Step 3 - Clone the existing campaign
Step 4 - Re-send the cloned campaign to this net-new list only
Good luck and happy sending :)