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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,537 Topics
  • 9,910 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3537 Topics
S
Contributor I
suzannesouvyContributor I
asked in Campaigns and Flows
Abandoned Cart Flow event not working

Hi everyone,I'm having some trouble with my abandoned cart flow and could use some expert advice.I created an abandoned cart flow with the trigger set to "Added to Cart." I'm using the Shopify tag {{ event.extra.checkout_url }} in the email, but it doesn't seem to be working correctly. When I test the email, the link doesn’t take me anywhere. Additionally, a customer received the email but mentioned that she never added anything to her cart, and there is no product linked in the email.Has anyone experienced similar issues or have any insights on how to fix these problems? Any advice or solutions would be greatly appreciated!Thank you!

4
Bobby
Partner
1 month ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Can I resend my newsletter subscribers their welcome promo code?

I signed up a number of subscribers (about 25) before creating a Klaviyo flow that gives a welcome discount to newsletter subscriber. How can i now give those 25 subscribers the welcome promo code?And is there a way to send a reminder with the code, to the ones that did get one after I created the flow?Ideally what i want to do is send all subscribers a reminder and those that signed up prior to the flow get a promo code too - is this possible?

8
JessFosnough
Expert Problem Solver IV
4 months ago
C
Contributor I
ClicknTileContributor I
asked in Campaigns and Flows
Automated flow to people who have bought some product but not others.

In my webshop, there are products that are sold both as samples and as normal products. The difference is which items they are sold with. Therefore, I would like to know if it is possible to create an automation that is activated if some products are included and others are NOT included.

2
C
Contributor I
7 months ago
S
Contributor II
Stijn MeyvaertContributor II
asked in Campaigns and Flows
Cross sell flow split in different brands

Hi, how to start with the following:Person ordered a product of category e.g. helmet Person did not order accessory for it e.g. helmet bagWe want to send them a follow-up email.The trigger (ordered product category x) and flow filter (did not order category y) is pretty clear I think?But there are different brands of helmet in our offering and different bags that are suited to specific brands only. So I’m trying to find out how I can personalize the email subject and body and how to incorporate everything in the flow (e.g. split flow into brands or conditional blocks)We want to customize the subject of the mail: here is a bag for your [brand of helmet] helmet In the body we want to show only the bags that are fit for that helmet brand or even for that specific helmet. Is there a way to do this without having to create a new flow for each helmet?

1
ebusiness pros
Partner - Silver
6 months ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows
Is it legal to ask our subscribers to drag our mails from promotion tab to primary section?

Hi guys,Hope you all doing great ✍🏻. Lately I’ve been caring more about my deliverability. I read some documents that say we should ask our customers to drag mails of my brand from promotion tab to primary inbox. IDK if i violate any rules for doing that. But it seems like a very good idea 🤔. And if it’s possible, I think I will execute it like a footer in our mail series. What do you guys think of this? Looking forward to all responses 👀Best regardsDanny

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ebusiness pros
Partner - Silver
6 months ago
C
Contributor I
cityhondaContributor I
asked in Campaigns and Flows
Abandoned Cart Flow not working

Hi, Our abandoned cart flow was set up by an outside developer at the time, however I am not sure it is working correctly. We are supposed to get notifications for high level carts but have never received these? Example below of our current flow set up for Placed order - no  Any help would be appreciated to get this working efficiently    

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Akers Digital
Partner - Silver
10 months ago
S
Contributor I
SamboheathContributor I
asked in Campaigns and Flows
Product Browse Abandonment Flow - Unengaged

Hello, I have been working in Klaviyo for about 6 months now and have noticed our product browse abandonment flow has been sending out a lot of emails but has very little engagement. Is there a step or a filter I could add that might help?  I don’t want this flow to bring our sender reputation down with all the unengaged sends.Thanks,Samantha

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S
Contributor I
3 months ago
R
Contributor I
ryan.aftershock0Contributor I
asked in Campaigns and Flows
Can I reorder my event data coming in from Shopify?

 Hi, I’m Ryan from OmnideskAU. I have some issue regarding the started checkout metric and items list. 1 I’m wondering if there’s a way to reorder the item list. I wanna show the desk item at number 0 instead of Navidium Shipping Protection. 2 I’m also wondering if I can just show more than one item in the abandoned shopping cart email. And how to do so. 3 I also would like to Exclude the navidium from the list.  please elaborate me. cheers 

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
Sid_techContributor I
asked in Campaigns and Flows
Need Help with my Coded Email

I hope you guys can help me with this. I just used HTML to create my email. All looks good when I preview it within Klaviyo, but when I send a test email, the footer is out of place. Does anyone know how I can fix it? 

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S
Contributor I
6 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows
Panier abandonné balise link prestashop

Bonjour !J’ai besoin d’aide concernant le flux panier abandonné, plus précisément par rapport à la configuration du bloc. Je ne trouve pas les URL (les balises) à inscrire lorsque l‘on est sous Prestashop.Le bloc (photo et texte) n’apparait pas lors de la Prévisualisation de l’email.Pouvez-vous me renseigner ?  

2
stephen.trumble
Community Manager
7 months ago
M
Contributor I
mvsContributor I
asked in Campaigns and Flows
Unsure which condition to choose when splitting a flow.

I am building a trial nurture flow for users who download demo versions of our software. We have custom events working to identify when a trial has started and that’s working well.We offer different length trials and this is where I’m having trouble with the logic. At some point in the flow, I want to change the delay based on the trial length (we offer 14 day and 90 day trials).We are capturing the data for the trial length, so I can target them. But when looking at the “what a user has done” options, they all seem like they will not filter the users correctly.Since starting this flow. This would require a user to start a new trial after entering the flow, unless this also means “including the event that triggered this flow”? Over all time. This means trials a user have done in the past would impact this filter too. Between/Before/After/Etc. All the options have the same issue.Is there a way to reference the specific action that triggered this instance of the flow? That seems like the

2
M
Contributor I
10 months ago
F
Contributor I
ffrebekahContributor I
asked in Campaigns and Flows
Abandoned cart reminder skipping too many people

Hi all!I have an issue with my Abandoned Cart flow. It seems to be skipping more people than it should. In the example below, it sent to 5 people and skipped 39. When I look into the skips, they’re unanimously marked as failing the “Placed Order” filter. However, I know for a fact that not all of these people placed an order - in fact, most of them did not. Is there something I should modify about this flow or the triggers included, or is there an issue with the “placed order” metric being sent by Shopify? Thanks!

1
stephen.trumble
Community Manager
11 months ago
A
Contributor I
abbylaurenpriceContributor I
asked in Campaigns and Flows
Profile Property Update in Flow Not Rendering

Hi all, I am creating a flow in which I need a profile property update (ex: Create Advocate Criteria as Complete) added to customer profile that when they are a part of the below segment / when they join this segment as shown in the image attached. The flow will continue with an email that is not yet shown.I need this flow to add this custom profile property to retroactively apply to those who are already in the segment and those who are added to the segment in the future.Here is the context:For some reason, when I look at our analytics it says that nobody is waiting/completed.Could somebody adjust this flow so that the profile property update renders correctly? Thanks so much in advance!Abby

2
A
Contributor I
4 months ago
P
Contributor II
pzonglobalContributor II
asked in Campaigns and Flows
How to get the best of flows?

Hi, Could anyone take a look at my flow setting, I set up my flow based on users' interest and how they react with the website and Klaviyo. However I am not quite sure if it's best to set multiple or is it best to set just oneAlso, I want to make sure it doesn't trigger too much, what are your suggestions on a flow such as this?Any suggestions or ideas are welcomed Thank you so much  

1
T
Expert Problem Solver I
1 year ago
J
Contributor I
JocelynkPContributor I
asked in Campaigns and Flows
Why 1 email within a flow isn't being sent?

Hi, I have a flow with 6 emails, and all are being triggered and sent, except for ONE of the six emails.  Why could this be?  Any help would be great!  The flow is triggered when someone enters a list. Thank you,Jocelyn

3
Dov
1 year ago
R
Contributor I
RobinEContributor I
asked in Campaigns and Flows
Triggering events when customer spend passes thresholds

Hi, I’m trying to set up a flow for the following use case:“Every time a customer’s total spend passes a $200 threshold, send them a promo code with a $10 discount”Our system uses the Klaviyo API to send subscribers/orders, and has a end-point to trigger the promo code creation (and trigger another flow to send an email).How would you go about tracking how much a customer has spent and when they’d been sent previous promos? I’m trying to do this using a “Dollars Since Last Promo” Subscriber property and increasing this by order totals, then decreasing it when an promo is sent. However, it seems (unless I’m mistaken) that Flows cannot modify a subscriber property based on its existing value or an event property. Can you think of a way to achieve this outcome? Thanks!

2
R
Contributor I
2 months ago
multimerce
Partner - Gold
multimercePartner - Gold
posted in Campaigns and Flows
Flow triggers - Issue & Solution (Ideas)

Hi all,I'd like to address an issue we're currently experiencing with one of our accounts and propose a great solution. Unfortunately, the current capabilities of Klaviyo do not support this feature yet, but we hope they will implement it in the future.Issue:At the moment, date triggers in flows are only available for profile properties, such as birthdates, and not for nested date variables in event triggers, such as the event date of a purchased ticket.This limitation prevents sending reminder emails or SMS notifications for products/services scheduled for today, tomorrow, or X days from now.Another drawback of using date triggers based on profile properties is that the most recent product/service purchase replaces the old value. So, if I buy a ticket today and another one tomorrow, my date property will only reflect the most recent purchase. Solution:The date trigger flows already have this fantastic functionality, but it is currently limited to profile properties. Extending this fun

1
stephen.trumble
Community Manager
1 year ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows
Can I retarget blog readers like browse abandonment?

I’d like to send product recommendations to people that read our blog and leave without viewing the products. Can I install a tracking code on my blog pages so that this would trigger browse abandonment flow? For example, if we’re a tour company: reads blog article “top 10 things to do in Venice” and leaves receives email - “save on Venice tours” with the tours being the product blocksthoughts?

1
Taylor Tarpley
Community Manager
2 years ago
I
Active Contributor I
itdebJ
asked in Campaigns and Flows
Welcome series in draft mode but emails still triggering

Hi there, I’m doing an audit for one of my clients and the Welcome series is in draft mode but the emails are still triggering? Can you help me understand why?  Thank you 

4
I
Active Contributor I
1 year ago
A
Contributor I
alynnsnyderContributor I
asked in Campaigns and Flows
Do you want live notifications when people reply to your posts? Enable Notifications​ Can I Send a Single Email Through Klaviyo With Multiple Links Based Off Items Purchased?

We are updating our UX on our website with, and we want to remove our single page Instructions link. I’m trying to figure out how to email my customers a single flow consolidating their entire purchase with each product’s link. I tried looking on Klaviyo’s documentation and cannot find anything specifically addressing this so I’m hoping someone here either knows how to do it natively or a workaround.

2
L
Problem Solver III
1 year ago
A
Problem Solver I
AmeyMProblem Solver I
asked in Campaigns and Flows
Back populate didn't work

Hello. I back populated a cloned Welcome Flow for people who signed up for my Newsletter before my flow was live. I turned my flow live yesterday, 5/31, and added a flow filter to say only send to people who joined my newsletter before 6/1. Any idea why it didn’t send? Thanks for the help! flow filterflow history​​​​​​Schedule for each step relative to when I click the back populate buttondate people were added to Newsletter  

1
A
Problem Solver I
1 year ago
C
Contributor I
chilichiltonContributor I
asked in Campaigns and Flows
Link to product page in Cart Abandonment email wont work.

The preview of my cart abandonment email looks great but when I click on the product it leads me to a 404 error. Please advise. 

1
B
Problem Solver I
2 years ago
F
Contributor I
fallonContributor I
asked in Campaigns and Flows
Help with the 2nd flow email recipients.

This is the flow. The email #1 is working as it should, but for the conditional split, the names that are qued in ‘yes’ have not then been sent for email #2, despite saying that they should have been sent in April when I click into their profile.Below shows a screenshot of the final flow not pulling any other people in and the 2 people who are marked as ‘yes’ above.  

2
David To
Klaviyo Employee
1 year ago
R
Contributor II
RiccdContributor II
asked in Campaigns and Flows
Several flow that clash with several coupon code

Hi there, If I create welcome flows that contain 15% off coupon code, will it clash with my browse abandonment 10% off coupon code? As once customer opt-in, they would automatically receive welcome series and will receive browse abandonment flow if they click the product. And how do I prevent them from receive both.My welcome flow filter: Placed order zero times since starting this flowMy browse abandonment filter:Checkout Started zero times since starting this flowPlaced order zero times since starting this flowAdded to cart zero times since starting this flow 

2
R
Contributor II
2 years ago
S
Contributor I
Shital PacharneContributor I
asked in Campaigns and Flows
Campaign is available on the klaviyo dashboard, but not in campaign API.

Hi Team,I have use following API to get all campaign name  and person count- https://a.klaviyo.com/api/v1/campaigns?api_key=key Issues  -  not able to get one campaign name “Briefcase + Cord Wallet = Back to Work”its not available in above api, but its available in klaviyo dashboard.Can anyone help me to understand why this particular campaign name is not listed in above api.Thank You...

1
Dov
2 years ago
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