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Campaigns and Flows

Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

3,538 Topics
9,912 Replies

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Lina

started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...

Julia.LiMarzi

started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...

shoshana.antunes

started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...

3538 Topics

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pomlkjaContributor I

asked in Campaigns and Flows

Here's How To Watch Priscilla Hon vs Aryna Sabalenka BDLive Broadcast On Streams Tv Channel Monday, 26 August 2024

how can i see it

1 month ago

abdulazizpashaContributor I

asked in Campaigns and Flows

Newbie here - need guidance to use Klaviyo email campaign

How can a beginner effectively use Klaviyo for email marketing to drive business growth? What are the best practices and key features to focus on when starting out?"

1 month ago

NikaSContributor I

asked in Campaigns and Flows

How to remove some from abandoned cart flow if they delete items from their cart

When someone enters my abandoned cart flow and they do not make a purchase, they will get their first email after an hour. 23 hours later they will receive a second email and so on.My question is: how can I remove someone from the flow if they themselves deleted items from their cart. For example, the person is added to the flow, they don’t make a purchase, and they receive the first email. After that email they decide to go to their cart and remove all of their items. After that they shouldn’t receive the second email but they do.What kind of profile filters or conditional split do I need to add in order to avoid sending the second email?

1 month ago

GerhardNew Member

asked in Campaigns and Flows

Optimizing Email Flow Overlaps

I've created a customer winback flow where I offer discounts in emails 3 (valid for 48 hours) and 4 (valid for 24 hours). Is it wise to set up a profile filter for 'Add to Cart' and 'Checkout Started'?We also have the following flows:Browse Flow Abandonment Cart Flow Abandonment Checkout FlowI want to avoid people entering multiple flows. How can I best exclude them? Specifically, I want to exclude them from the Browse Flow, as well as from the Add to Cart Flow and the Abandonment flows. Essentially, I want to avoid overlapping emails.What is the best setup for this? Or do you recommend allowing overlap since the chances of customers entering multiple flows might not be that high?

1 month ago

PeterCrosbysNew Member

asked in Campaigns and Flows

Printable Button on Campaigns

Hi all, I send out weekly newsletters that are recipes and our subscribers have been asking to add a printable button for the recipe, which I know, would be just solved by telling them to cntrl+P or command+p but is there a way for them to click a button and it pop up as a PDF to print? Thanks!

1 month ago

JustynaContributor III

asked in Campaigns and Flows

Time countdown widget

Hi there,I would like to include in my email campaign a time countdown widget, however as far as I checked we don’t have it included in Klaviyo. Do you have any recommendation for an external tool I could use to implement it? Thanks!

1 month ago

JustynaContributor III

asked in Campaigns and Flows

Countdown widget

1 month ago

Colour Me TenderNew Member

asked in Campaigns and Flows

How to send downloads to existing subscribers after signing up to a new form?

I’m sure the answer is staring me in the face but I’ve experimented and got no where!Each month I offer free downloads as an opt-in for new subscribers. But I also want my existing subscribers to be able to access the free downloads as well. If a new subscriber signs up - I want them to get the welcome flow with the free download. But if they’re an existing subscriber I want to them to receive a different flow with just one email with the download.Any tips on how to set this up would be very much appreciated! Thank you!Sarah

1 month ago

ericelevateContributor I

asked in Campaigns and Flows

How To Easily Access "Past Issues" Web Based Catalog Of Campaign Emails

We switched from Mailchimp, which when viewing in browser, there's this past issues button which we used all the time. Does Klavio have a quick easy to access list of our previous emails we sent out so we can reference the web based versions fast and easily?

1 month ago

sakaeruContributor I

asked in Campaigns and Flows

Data for post-purchase email in Klaviyo, WooCommerce, PPOM for WooCommerce, and WPC Order Tip

I am currently using Klaviyo, WooCommerce, PPOM for WooCommerce, and WPC Order Tip for WooCommerce. I am working on an email notification for customers when an order is placed and I am facing a few issues:In the 'Order Placed' event, the metadata does not capture the value from the Tip sent. I plan to work around this by subtracting the value of each product, shipping, and discount from the final bill in Klaviyo. Is there a way to do this? When using PPOM, the values received from WooCommerce in the metadata are inconsistent, not fixed in any specific field. Sometimes it's metadata 2, sometimes metadata 1. Is there a way to fix them in one place?

1 month ago

rakul0agnContributor I

posted in Campaigns and Flows

After disabling Autobilling, multiple options become available for synchronizing contacts.

Once Auto-billing is deactivated, are we still able to synchronise or import contacts? Alternatively, will contact information be gathered through automation and signups and import Csv ?

1 month ago

rakul0agnContributor I

asked in Campaigns and Flows

After disabling Auto-billing, multiple options become available for synchronizing contacts.

Once Auto-billing is deactivated, are we still able to synchronise or import contacts? Alternatively, will contact information be gathered through automation and signups and import Csv ?

1 month ago

fiterNew Member

asked in Campaigns and Flows

How to use metric parameter in Conditional split?

Hi, I need some help.I have a custom 'Order Placed' metric that is sent from my site with these parameters:{ “order_id": 42, “status": “new”, “$value": 10}This metric is a trigger for a Flow, where after 3 days I want to check if the order status has changed and send an email if it hasn't. I know I can use webhook to check Order Status, but is there another way?For example, use Conditional split 'What someone has done (or not done)' 'Person has' metric 'Order Status Pending' where order_id = order_id from current flow trigger.Is there a way to put value of 'order_id' to Conditional split field?

1 month ago

LunaFr11Active Contributor I

asked in Campaigns and Flows

Abandoned Cart and Abandoned Checkout flows triggers

We’re experiencing issues with our Abandoned Cart and Abandoned Checkout flows, which are integrated with WooCommerce. After launching the flows, we’ve noticed that the Abandoned Cart flow isn’t triggering correctly. Specifically, every time a purchase is completed, we still receive abandoned cart emails.Our tech person suggested testing the flows in Live mode, but we’re unsure how to do that or if it's feasible. Consequently, we've turned off the flows, despite having generated some revenue during the initial days.We need assistance with the following: Ensuring Proper Functionality: How can we verify that our flows are working as intended? Are there specific settings or triggers we should review? Testing the Entire Flow: What’s the best way to test an entire flow to ensure it’s functioning correctly before reactivating it? Attached are screenshots for reference. Any guidance or tips would be greatly appreciated!

1 month ago

erinchrissNew Member

posted in Campaigns and Flows

New campaign builder page jumping to top

I’m having an issue with the new campaign builder that launched today. As I am editing the email it keep jumping to the top of the email builder. So as I am editing blocks at the bottom of a longer email, it jumps back to the top. Wondering if anyone else has experienced this or can look into it.

1 month ago

nodiseosNew Member

asked in Campaigns and Flows

Using If Statement to insert message based on recipient's email domain

I am trying to display a custom message to recipients with a gmail address:{% if 'gmail' in email %}As you are a Gmail user, be sure to click "View entire message" at the bottom so you can read the whole email{% endif %}I added a debug line that stated:Debug: Your email is {{ email|default:'' }} But when I open up the test message in gmail, the email it prints out is my klaviyo login email (which is not gmail). So am I doing this wrong, or is this happening because I am doing it using the Test email functionality?

1 month ago

DaleneHNew Member

asked in Campaigns and Flows

Stuck in a welcome flow

Hi, I am new to Klaviyo and have tried searching for an answer to my question but can’t find it.I seem to have a small number of people that are STUCK inside my welcome flow - they’ve been there for many weeks, well past when they should have been out.I have a “profile property update” set to “create in flow as welcome” before the emails start, and then another at the end that is “remove in flow”. What have I done wrong?Or could it be that they were caught in it as I was setting it up? How do I clear them out? Thank you!

1 month ago

Alley HassenPartner - Silver

posted in Campaigns and Flows

Flow Metric Comparison

If comparing apples to apples like Flow from a previous year that was re-done in a new Flow - Where would you look at average metrics for events that occured across the Flow?So, I can pull all kinds of data by month and by email within a flow, and continue to work it out on a spreadsheet.But, #1 - Does this report exist? And if it doesn't… I can keep working my spreadsheet. And, #2 - It would be helpful right? Metrics from the Flow as a unit? To see by Flow in addition to per month/email etc… If I have that data across a flow I feel like that can create a higher-level view comparison.

1 month ago

RoumyanekNew Member

asked in Campaigns and Flows

Dynamic block with cart value.

Hi! We’re using woocommerce in our webshop - right now I’m trying to improve our abandoned cart flow.I want to add a section that is personalized based on the recipient’s cart value, but I’m having trouble finding the option to do that. I’ve noticed that I can add dynamic information via text blocks to display the current value of someone’s cart, but that’s not exactly what I’m looking for.Here’s what I’m aiming to achieve:a. If the cart value is equal to or less than 248 PLN:“Add products worth xx,xx PLN or more to get free shipping! [product recommendations]”b. If the cart value is more than 248 PLN:“Congrats! You get free shipping!”Could you help me figure out how to set this up? I’ve reviewed the knowledge base but couldn’t find the specific information I need - any piece of information will be extremely helpful.Thank you in advance!

1 month ago

martrelContributor I

asked in Campaigns and Flows

Filter profiles based on event data

Hi all,I want to add a profile filter to a flow trigger that will filter based on the event data.High-level usecase:When a product drops in price, I want to send an email to all profiles that have this product in their wishlist.More specifically:Profiles have an attribute called “wishlist_product_ids” - which is an array of uuids (strings) I have a metric called “price drop” The events related to this metric have a property called “product_id”, which is a uuid (string) of the product for which the price dropped I want to filter out all profiles that do not have this event’s “product_id” in their “wishlist_product_ids” array.Ideas towards a solution:Ideally I’d just access event data inside the profile filters. But it does not seem like we have access to product data inside the profile filters. So I can not figure out how to accomplish this. Perhaps there is some way it is possible in the template? Since we have access to both the product data (using the {% catalog %} tags as well as th

1 month ago

NOWINew Member

asked in Campaigns and Flows

The metric "Birthday" won't appear when I'm making a Birthdayflow

Hi,I would like to create a Birthday flow but the metric “Birthday” does not show up when I want to create the flow. I have searched a lot and saw that when your first customers enter their birthday the metric should become visible. I already have some customers whose birthday is entered but it still does not show up. Can someone help me?

1 month ago

hattimviContributor I

asked in Campaigns and Flows

Where to watch US Open 2024 Live select stream 2024 matches free

hello now

1 month ago

Mikey MoranNew Member

asked in Campaigns and Flows

Trigger Flow based on Order Containing Product with Specific Tag - Shopify

We offer custom made products on our Shopify store. The products are TAGGED “made to order.”I would like to create a flow that is triggered when a product is purchased with the product tag “made to order” to update our customers about the production process. I can’t seem to find the exact trigger for orders with a product tag. Thanks in advance for any help!

1 month ago

hulustreamtvNew Member

asked in Campaigns and Flows

Here's How To Watch Varvara Gracheva vs Coco Gauff Live Broadcast On Streams Tv Channel Monday, 26 August 2024

how to get it

1 month ago

hulustreamtvNew Member

asked in Campaigns and Flows

Here's How To Watch Grigor Dimitrov vs Kyrian Jacquet Live Broadcast On Streams Tv Channel Monday, 26 August 2024

How to take it

1 month ago

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