Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,691 Topics
  • 7,462 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2691 Topics

M
Problem Solver I
MM6Problem Solver I
asked in Campaigns and Flows

Bigcommerce store credit

Hey, I plan to offer store credit on my bigcommerce store for people, who complete review with our product review and cross-sell flow. I would need some guidelines as to how to set it up.

1
Dov
1 year ago
D
Contributor I
Danish99Contributor I
asked in Campaigns and Flows

Email not being sent

I have set up Abandoned Cart flow and Customer thank you flows in my klaviyo account. But the emails are not being sent to the customer ? None of the flows are sending emails I even selected the Single opt-in Option as well.Can someone please help? 

2
D
Contributor I
1 year ago
D
Contributor I
davrefContributor I
asked in Campaigns and Flows

Adding Decimals Using the Add Filter

Hello!I’m attempting to add two variables using the add filter and then multiple the result{{item.options.price|add:item.unit_price|multiply:item.quantity|floatformat:2}}This works fine if both item.options.price and item.unit_price are whole numbers. If one is a decimal, the addition does not happen. I’ve also tried a simplified version{{item.unit_price|add:0.25}}And only the item.unit_price is shown without 0.25 added. Can the add filter handle decimals?

1
D
Contributor I
3 months ago
M
Contributor IV
MalavateContributor IV
asked in Campaigns and Flows

Does changing Shopify Product Title impact trigger splits, flow filters, and segments that are already built using the prior Shopify Product Title?

Since it’s not a new product, and only the product title (name) has changed in Shopify, will any of the triggers, filters, catalogues, and segments already built in Klaviyo need to be updated? Or will everything still work automatically because product id would be the same? 

3
David To
Community Manager
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Embroidery - Delayed Fulfillment Flow

Hi Klaviyo Community, I have the option of adding embroidery on to some of the tops I sell. I live in a country that experiences huge power outages. I created the attached flow to update customers on their embroidery order as I’m getting heaps of mails asking for updates.  I just want to find out if the flow filters I’ve used are correct?  The automation should only send out to people who have placed an order with embroidery selected and they shouldn’t get email 2 if the order is fulfilled in the 7 day window between email 1 and email 2.  Any guidance will be greatly appreciated. Warm regards,Rox

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Jessica eCommerce Badassery
Partner
2 months ago
L
Contributor I
LorialeContributor I
asked in Campaigns and Flows

how to create an automatic email when a customer contacted me from the contact form?

Hello, I would like to know if there is a way to send an instant email to the customer when he contacts us from the shopify contact form. To be clear, the customer asks us a question and immediately receives the email where we received the request and that within a few hours we will give him an answer. How can we do? Thank you.

1
Dov
1 year ago
R
Contributor IV
rohan12334Contributor IV
asked in Campaigns and Flows

How to send sizes of specific products in Klaviyo after customer views the product

Here is what I am trying to accomplish- I have a shopify store and I want to share sizes of my product with customers once they check the product page.  I am thinking of having a pop-up which gives them the option to recieve the email or SMS with the sizes. So how can I automate this into a flow? Will I get the title of the product page on which the customer fills the form in Klaviyo as a metric that I can use. Once I get the title, I am thinking it’s possible to use the conditional logic and share the size. I also have metafields of all the products and sizes in the Shopify store, is there any way to extract those into Kalviyo? Or if someone can suggest a better way to do this!

3
Ashley I.
Partner - Silver
4 months ago
T
Contributor I
TheTeamBWContributor I
asked in Campaigns and Flows

popup success message flow

Hi There,  Can anyone advice me on the best.“  popup success message flow “  Warm Regards,  

1
alex.hong
11 months ago
P
Contributor I
PerkMissContributor I
asked in Campaigns and Flows

Seeking a Klaviyo expert to help with unfinished flows.

We had a marketing firm rebuild our website last year and implement an integrated tech stack to help us retain customers and gain new ones. We have just realized that the email flows that we paid them to implement were not all finished and published. I am looking to hire a Klaviyo expert to finish these flows for us. They integrate with Recharge, Rebuy, Smile.i.o, and other apps. Anyone have any recs?

4
eCommChris
Contributor I
2 months ago
V
Contributor I
ViqContributor I
asked in Campaigns and Flows

Cant set "Added to Cart" metric as Flow Trigger

Hi!I wanted to ask whether can we achieve this? I wanted to create an abandonment cart flow where it will trigger when a customer adds a product to a cart and does nothing after that. For an example, a customer add a t-shirt to his cart and exit the page. After a few hours, he will be receiving an email about the product in the cart and something like that. My klaviyo currently is integrated with woocommerce and I am not able to set “Added to cart” metric as the flow trigger. Is there any way around this or some other explanation about this?Thank you 

2
V
Contributor I
1 year ago
B
Contributor II
BS69Contributor II
asked in Campaigns and Flows

Sending first email from my flow to all my email base

Hello !I want the first email of my flow to be sent to all my existing opted in email base. How can I set up the trigger to do that ?Thanks a lot!

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Jakub
Partner - Silver
1 year ago
R
Contributor I
RhinocommerceContributor I
asked in Campaigns and Flows

dd to cart trigger (Metric) not working for Loft Theme 2.1.0 (Shopify)

Hello Everyone,I know this question has been raised a lot of times, but I can’t figure it out. I am currently using the Loft Theme 2.1.0.Currently, the add to cart trigger (Metric) is not working. I’ve posted all the Code in the main-product.liquid (Sections) because the LOFT theme does not have a product.liquid. and i was instructed the the theme developer to do so. Here are the screenshots of what I did. Any assistance would be much appreciated! Thank you!Add To Cart Button Class Code (According to Inspect)Main-Product.Liquid   

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R
Contributor I
1 year ago
Y
Active Contributor I
Yvonne ecommerceActive Contributor I
asked in Campaigns and Flows

How to scale the Tiktok default logo? It looks larger than the other default icons.

Can we request Klaviyo to update their default Tiktok icon so it’s not bigger than the rest of their icons? 

2
Y
Active Contributor I
10 months ago
H
Contributor II
hsconlineContributor II
asked in Campaigns and Flows

Weekly Random Quote Email

Is it possible to somehow send a weekly email to my subscribers that includes a random quote picked from a list of 100 quotes either stored in Kaviyo or elsewhere?Any tips greatly appreciated.Thanks.

1
David To
Community Manager
9 months ago
J
Contributor I
JochemContributor I
asked in Campaigns and Flows

create a flow with a share link

HiI have a question. I want to create a flow for customers, when customers share a link ten times with their family/colleague that they get a 20% discount on a product. Is there a way I can do this in a flow or does it not exist?

1
In the Inbox
Partner - Platinum
5 months ago
G
Contributor I
GheignaContributor I
asked in Campaigns and Flows

Flow Issue Send All Button Missing

When i try to review the mails in a flow it doesnt appear the option send to all that used to. I dont know how to continue and success send the mails. 

2
alex.hong
2 years ago
E
Contributor I
emorgannnContributor I
asked in Campaigns and Flows

Targeted Cross Sell

Hi,I would like to set up a flow that allows for a specifically targeted cross-sell. We have lots of sets of clothing in our store eg - hoodies & track pants, tops & skirts.I have all of this information set up in Shopify under the 'complementary products' meta field. Thus, all of the products already have this information so how I would like the flow to work is that:1. Somebody buys the top2. An email is sent X days later cross-promoting the matching skirt and offering a discountI began setting up a flow for every single product however this is a tedious task and I expect that because Klayvio has all of the Shopify data, I should be able to set up a flow with specific cross-selling. Please advise on how to set this up.

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stephen.trumble
Community Manager
7 months ago
M
Contributor I
ms0817Contributor I
asked in Campaigns and Flows

Facebook link linking to page on mobile app, not the specific post

Hi, I have this issue where I tried to link a facebook post on my company’s page in an email and on the desktop the experience is great (exits directly to the post), but on mobile app the link exits to the company facebook page. This happens randomly, some posts exit fine on mobile others do not. I am curious if anyone else has this experience 

3
stephen.trumble
Community Manager
2 years ago
K
Contributor II
kunalContributor II
asked in Campaigns and Flows

How do I get started with Technical aspects of Klaviyo

Hi, I have watched several videos on YouTube and taken the Klaviyo Academy courses. However, even tho I learned a lot of amazing things about marketing. I am having a tough time with the technical aspects of email marketing. Does anyone know any videos or courses that explain the technical side of emails. I don’t know any coding. Will that get in my way of starting my freelancing journey? Is there any tips on how to get the first client? Sorry there are too many questions in one

1
stephen.trumble
Community Manager
6 months ago
S
Contributor I
SadiqContributor I
asked in Campaigns and Flows

Our flows are not working properly

Hi there, I think there’s something broken in our flows and can’t seem to figure out why. I took over a brands email marketing. At the time, there weren’t sending campaigns, they had no pop ups in place and their entire flows needed a complete overhaul. So the first thing we did was to overhaul the flows and made sure they were set up properly. Next was to set up a pop up… which we did. But after a couple days, we noticed the pop ups wasn’t working properly. After troubleshooting, we found out Klaviyo’s onsite tracking wasn’t enabled for the website which meant customers weren’t getting our site abandonment and browse abandonment flow.  We toggled it on this week and the pop ups started working. But here’s the thing… we’re capturing leads with the pop ups but they’re not being added into the welcome flow (most are but not all) and i can’t figure out why. I don’t know if Klaviyo’s onsite tracking contributes to why our flows are getting such low numbers. Hoping someone could help out wi

1
Omar
Partner - Platinum
1 year ago
S
Contributor I
Samar MazloumContributor I
asked in Campaigns and Flows

Collect information from old contacts

Hi,I have recently joined klaviyo and published a contact form for the new subscribers with some questions,I am wondering how I can send a campaign to the old contacts with a form to collect from them their information and interests and favourite brands.Thank you 

1
David To
Community Manager
2 years ago
T
Contributor IV
T_SidanyContributor IV
asked in Campaigns and Flows

Filter by choice of answer on Facebook leads form?

Hello,I have a Facebook lead form that is linked to Klavio. One of the form questions is a YES/NO selection type. I was wondering if I could filter a flow of SMS to be sent only to people who answered YES?Thank you,T

2
T
Contributor IV
1 year ago
J
Contributor II
John ParkerContributor II
asked in Campaigns and Flows

Email Re-Enagement Flow

Hi All,I want to set up a flow that triggers when a contact has not Opened or Clicked any email in the last 90 days. There would be multiple emails in the stream, so if a contact Opens or Clicks on an email at any point throughout the journey I want them to exit. Can someone check over to make sure I set up this properly? Appreciate all the help. This is what I have setup so far: The “Flow_Email-Re-Engagment_90-Days” segment logic is as follows:  

3
Mailbox Manny
Partner - Silver
1 year ago
M
Contributor I
MathiasWContributor I
posted in Campaigns and Flows

Conditional Split in Back in Stock flow based on SKU or Product Name

I would like to add a conditional split to my Back in Stock flow based on the SKU or Product Name. The goal is to write different messages depending on the product to increase the emotional appeal. Since Klaviyo already knows the SKU/product name a potential customer has subscribed to, it should be easy to do so. But I cannot find the property for it. Thanks for helping me with a solution :-)

2
M
Contributor I
2 months ago
F
Contributor III
FavewriterContributor III
asked in Campaigns and Flows

Have Does Klaviyo's Abandon Cart Flow Function and Why Doesn't the App function well on a mobile device?

Hello here. So I recently started learning klaviyo as a freelancer that wants to help other businesses but I have the following questions and I would appreciate  detailed and clarifying answers. 1. On creating flows e.g abandonment, if I create 2 emails under this series to be sent to customers that abandon cart let's say first one after 4 hours and the second after 24 hours.If a customer completes their checkout with the first email sent, will klaviyo detect this and not send the second email to them assuming I follow the default cart abandonment flow? Or will klaviyo send them the second email again (which is bad) or is there anything thing I have to do to ensure that doesn't happen? 2. First I have to say, Klaviyo is really a good platform. I am amazed at how optimized the platform is for even android phones and the great number of things you can do despite how complicated a platform like this should be. To my question, I am having difficulty performing some action on my phone, espe

2
F
Contributor III
2 years ago

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