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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,544 Topics
  • 9,930 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3544 Topics
A
Contributor I
adioneContributor I
asked in Campaigns and Flows
Can't edit or preview emails in flow

Hey,I’m having an issue editing and previewing emails in a browse abandonment flow. I simply get an error message (see below in Danish). It also happens when my colleague tries to send me a preview email. When I try to open the email, I get the same error message.  Does anyone know what could be wrong? It is only this one flow it happens with. All the others are fine. Thanks,   

3
Dov
2 years ago
M
Contributor II
MelContributor II
asked in Campaigns and Flows
how can we see what customers bought from campaign emails

Hi Experts, Wanted to know if there is way to run a  custom report for email campaigns to know which product did the customer ordered through the email campaign. I know it can be seen by checking indiviual campaign.But wanted to know is it possible to run for a month/week. Thank you for your Help :)

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alex.hong
2 years ago
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Contributor I
u7jewelryContributor I
asked in Campaigns and Flows
How to avoid being marked as spam?

Recently there are customers who marked my email as spam when I sent an email campaign. How to solve it? How can I avoid entering recipients' spam folder?

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U
Contributor I
2 years ago
K
Contributor I
KarContributor I
asked in Campaigns and Flows
Need Help Setting Up Shipping Confirmation Flow

I’m hoping to find some help in this forum. I’m new to Kaviyo and am looking to edit the shipping confirmation that “came with” my account.  In the provided template, the billing address is used in the body of the Shipping Confirmation email.  I want to change it to the shipping address.  I’ve reached out to support, have tried to CHAT, and have emailed the Growth team and have not received any response.  Is there someone here that can help guide me? Thanks in advance : )

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K
Contributor I
2 years ago
T
Contributor I
theangrytherapistContributor I
asked in Campaigns and Flows
How to edit the automated email response people get after signing up for newsletter?

Hey guys, I was wondering if anyone knows how I can access/ edit the automatic email response people get after signing up for my newsletters? For example, someone puts their email address to sign up for my newsletters and they automatically get an email saying that they’ve successfully signed up. I need to edit that email, but for some reason-- I can’t find a way to do so. I’ve looked through all of my lists and segments but can’t seem to find this email template at all. Any help would be much appreciated, thanks!

1
Akers Digital
Partner - Silver
2 years ago
A
Anonymous
asked in Campaigns and Flows
Add button in email that has dynamic URL connected, based on Custom property

Hi!This is almost difficult to explain but here we goI have a list that is populated via Google sheets → Zapier One of the Custom properties added to each profile is a unique URL I want to find a way to include this unique URL, for each respective profile, in one of the emails in a flow Prefereably I would like it to be a button, that links to their unique URL that they have as a custom properyDoes that make sense?I have been looking at dynamic properties etc. but I can’t seem to find exactly what I am looking for. Best, nybrob

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David To
Klaviyo Employee
2 years ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Campaigns and Flows
TEXT COLOR OF THE HEADER

Hello Everyone,  Why does my email text turn blue color in Gmail AND other devices?We’re using an old editor template, but our header text is changing to blue when we send a preview MAIL. In apple, mail looks fine but on other devices and Gmail, it turns to blue text. ( see the image below)thanks for helping  me  

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David To
Klaviyo Employee
2 years ago
M
Problem Solver I
marctyson70Problem Solver I
asked in Campaigns and Flows
How Can I create Email Receipts in a Klaviyo Flow?

Hello all,Is there a way that I can automate (using a flow) the creation of a till receipt?Also, to have an ‘opt out’ option available in the email.ThanksMarc

1
Taylor Tarpley
Community Manager
2 years ago
robertpalmer
Contributor I
robertpalmerContributor I
asked in Campaigns and Flows
Quiz "Product Certification - Build Relationships"

Unable to complete "Product Certification - Build Relationships" quiz. Can someone provide the correct answers and reasons behind them?

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Dov
2 years ago
A
Contributor I
AnomacContributor I
asked in Campaigns and Flows
Products are loading the MyShopify address not the site address

This is something that has only happened recently. Wasn’t an issue before. But then, I have only really started using the Catalog function.After I send the email, my products, when I click on them take me to a XXXX.myshopify.com/name_of_item instead of taking them to companyshop.com/name_of_itemIs there a setting somewhere which I am not aware of?

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A
Contributor I
2 years ago
S
Contributor I
SushmaContributor I
posted in Campaigns and Flows
Back in stock is not working in cospora theme

My “back in stock” flow is not working. I follow these steps:Create a “back in stock” flow in the backend Write the code in theme.liquid  Add private API key in code. I am also following these steps with my other store with “superstore” theme. There it is working fine.

1
Taylor Tarpley
Community Manager
2 years ago
N
Contributor I
NINIContributor I
asked in Campaigns and Flows
Track the data while creating campaigns with multiple lists

We set up the campaigns to our multiple segments using the method shown in the file. However when we export the analytics, it can only show the data for all of the segments not separately. I am wondering if there is another way separating the analytics by segments except creating multiple campaigns? Thanks 

1
Taylor Tarpley
Community Manager
2 years ago
R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows
Question about opt-in rate

Hi All, few questionsWhy is it showing 350 forms submitted while my welcome flow only sending out 56? I checked that the list is correct, and the flow is active. Right now my guess will be because the list is set to be double opt-in.  if it really is the problem of double opt-in, should I switch it to single opt-in? is there a way to increase people who truly opt-in? 

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Active Contributor I
2 years ago
M
Problem Solver II
moodxmanagerProblem Solver II
asked in Campaigns and Flows
Is there a proper way to move subscribers from X flow to Y?

The problem is, I need my subscribers to finish up moving through the old flow, but all the new ones should go through the new flow. As of now, my subscribers are moving through both flows because obviously I need the same contingent of people from my old flow to the new one (i’ve put some safeguards in the old one, but that’s just not tangible). Creating custom fields is really a silly workaround. Similar (and better) features are widely available in the competition, why there’s such struggle to add some really useful features to Klaviyo?

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M
Problem Solver II
2 years ago
S
Contributor I
SingContributor I
asked in Campaigns and Flows
Questions about sending emails automatically

Why do I set up a new welcome series email, I click live and set up newletters to subscribe to my shop's emails on my shopify page, I will receive the welcome series emails, I have tested several email accounts and I have not received the welcome series email can anyone help？

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S
Contributor I
2 years ago
C
Contributor I
Caleb814Contributor I
asked in Campaigns and Flows
Cart Abandon Email - Product name language

Hi Community, Hope you are well.May I ask how can I control the product language in “Cart Abandon Email”? It seems that Klaviyo pull the product data directly from our Shopify store (default language now is English), and we actually have 3 languages translated by Langify.  We would like to have localized Cart Abandon Email for non-English user. Can anyone advise what should we do to achieve that? Many thanks! 

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Dov
2 years ago
J
Contributor III
jack1234Contributor III
asked in Campaigns and Flows
How Do I Prevent Browse Abandonment Flow Emails from Showing an Out-of-Stock Product?

Hi there, I’ve looked all over and can’t seem to find the right answer, so hoping some good tips may surface here! I can’t figure out how to adjust my Browse Abandonment email to not fire when a user has browsed an out of stock product. I really don’t like that we’re sending emails to people about a product they can’t buy! How do I make it so that the Browse Abandonment flow (using WooCommerce) filters out of stock products to not trigger the flow? Or, better yet, filters such that a different flow occurs calling for recipients to Join Waitlist for the product to come back in stock? Really appreciated any guidance! Thanks 

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K
Contributor III
7 months ago
R
Contributor I
ryan.aftershock0Contributor I
asked in Campaigns and Flows
Can I reorder my event data coming in from Shopify?

 Hi, I’m Ryan from OmnideskAU. I have some issue regarding the started checkout metric and items list. 1 I’m wondering if there’s a way to reorder the item list. I wanna show the desk item at number 0 instead of Navidium Shipping Protection. 2 I’m also wondering if I can just show more than one item in the abandoned shopping cart email. And how to do so. 3 I also would like to Exclude the navidium from the list.  please elaborate me. cheers 

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
ShoplocalSAContributor I
asked in Campaigns and Flows
Setting up my first flow but the emails doesn't get sent out! Help please!

Hi Community, Hopefully someone can help me with this. I set up my first flow last week and imported about 7 contacts into a list. I set the trigger is “WHen someone Subscribes to that list” I have the first email sent out immediately and the rest is 1 day interval. Then I set all email card becomes active Since last week, nothing happens since. You know what I did wrong here?Cheers 

1
Bobi N.
Partner - Platinum
2 years ago
N
Contributor I
NadineContributor I
posted in Campaigns and Flows
Custom fonts not showing anywhere - advice?

Hi all - new Klaviyo user here! I’ve been struggling getting custom fonts to work the way I want to. Our brand fonts are Libre Caslon (for headings) and Open Sans (for body text). These don’t appear to be supported by major email providers, but what’s even more frustrating is I can’t seem to get the fallback fonts to work either. I have tried so many different combinations of fallback fonts, here is an example that I’m currently using:<style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Libre+Caslon+Text&family=Open+Sans&display=swap'); p, ol, li, ul { font-family: Open Sans, Helvetica, Arial, sans-serif; } h1, h2, h3, h4 { font-family: Libre Caslon Text, New York, Georgia, serif; }</style>As you can see, I’ve added multiple fallback fonts to increase the chances of them working, but they seem to default to the last option. I am wondering if other companies have been in the same position?These brand fonts are a big part of our identity as

1
Taylor Tarpley
Community Manager
2 years ago
H
Contributor I
homerunpetContributor I
asked in Campaigns and Flows
Default review email link is not working

Hello, I used the email template to set up an flow for review request. I sent myself a preview, and when i clicked the “review this item”, i was led to a 404 page.There is a code in “review this item”, and it is default and i didnt change it, so I am wondering i was led to the 404 becasue it is a test email or i didnt set up this place properly?And if it needs to be set up accordingly, how?

1
David To
Klaviyo Employee
2 years ago
N
Contributor I
Natalie PerksContributor I
asked in Campaigns and Flows
Invalid JSON code

Hi There I’m trying to embed a Klaviyo sign up form onto my shopify webiste This is the code needed.. "<div class=""klaviyo-form-YtaTma""></div>" however shopify is saying the JSON code is invalid - help pls :) ! 

1
Dov
2 years ago
A
Contributor I
ArciksContributor I
asked in Campaigns and Flows
Trigger: Archived order

Hello!Maybe anyone have a solution, that klaviyo would send an email AFTER order was ARCHIVED in shopify?  Thanks in advance!

1
retention
Partner - Platinum
2 years ago
A
Contributor I
Adrian JoelContributor I
asked in Campaigns and Flows
Back in stock showing for all products in Custom Shopify Theme

I have a problem with my back in stock button showing on all my products, even those in stock - and I want this to only show on my out of stock products. I'm using a custom theme on shopify, so that's why the issue is on my site and klaviyo is not able to help me as I'm using a custom theme and not a basic shopify theme. Is this something that is possible to be done? 

1
Taylor Tarpley
Community Manager
2 years ago
B
Contributor I
bjornavocadoContributor I
asked in Campaigns and Flows
Edit / Translate default unsubscribe footer in plain text emails

Hello!I send mostly plain text emails and klaviyo is adding the default footer:You received this email from COMPANY. If you would like to unsubscribe, click here  How can I translate this? My emails are in Norwegian and it looks a bit weird having a footer in english. Thank you!

6
C
Contributor I
2 years ago
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