Is there a way to segment your thank you flow based on the category of product they ordered?

  • 22 November 2022
  • 1 reply

Userlevel 1
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I wanted to segment out thank you flow and provide recipients with a product in a similar category. How would I set this up? I know there is a metric for the ordered product, but I don’t see anything in there about how to set it up based on the category of product that they ordered. 


Best answer by In the Inbox 22 November 2022, 14:29

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Userlevel 7
Badge +30

Hi @sarah.g 

Thank you for posting your question in the community. 

In short, yes, you can segment your thank you flow based on a product category. But, there are a couple of ways you can do it.

You could set up a filter on the event trigger - Placed Order - to only allow users to enter the flow if their order includes products based on a specific Shopify Tag, Shopify Collection, or as granular as a specific SKU or Product ID. 

If you are trying to segment based off of a product category, perhaps a Shopify Tag or Collection would be the best approach. 

I hope this helps! Please let me know if you have any additional questions.

@In the Inbox