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Preview functionality not working?

  • January 23, 2025
  • 1 reply
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I’m unable to preview my email templates directly in Klaviyo or in my inbox. This feature has been not working for nearly 2 hours and it is impacting when I can get flows live- need to be able to preview templates to ensure data is being accurately pulled in.

Best answer by NOAH MERCY

Hi ​@jkind ,

That sounds frustrating! If the preview feature isn’t working, here are a few quick steps to try:

  1. Clear Cache and Refresh: Sometimes a browser cache can cause issues.
  2. Check Data Mapping: Ensure the data sources connected to your templates are properly synced.
  3. Use Test Emails: Instead of previews, send test emails to confirm the data pulls correctly.

If it’s still unresolved, I’d recommend reaching out to Klaviyo support for a quick fix. Let me know if you’d like help troubleshooting further!

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NOAH MERCY
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  • Problem Solver II
  • 19 replies
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  • January 23, 2025

Hi ​@jkind ,

That sounds frustrating! If the preview feature isn’t working, here are a few quick steps to try:

  1. Clear Cache and Refresh: Sometimes a browser cache can cause issues.
  2. Check Data Mapping: Ensure the data sources connected to your templates are properly synced.
  3. Use Test Emails: Instead of previews, send test emails to confirm the data pulls correctly.

If it’s still unresolved, I’d recommend reaching out to Klaviyo support for a quick fix. Let me know if you’d like help troubleshooting further!