I’m unable to preview my email templates directly in Klaviyo or in my inbox. This feature has been not working for nearly 2 hours and it is impacting when I can get flows live- need to be able to preview templates to ensure data is being accurately pulled in.
Preview functionality not working?
Best answer by NOAH MERCY
Hi
That sounds frustrating! If the preview feature isn’t working, here are a few quick steps to try:
- Clear Cache and Refresh: Sometimes a browser cache can cause issues.
- Check Data Mapping: Ensure the data sources connected to your templates are properly synced.
- Use Test Emails: Instead of previews, send test emails to confirm the data pulls correctly.
If it’s still unresolved, I’d recommend reaching out to Klaviyo support for a quick fix. Let me know if you’d like help troubleshooting further!
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