Hello Klaviyo Community,
I hope you are having a super day!
Quick question: I am setting up a sunset flow using the Standard Klaviyo template - image attached-
According to this article: https://academy.klaviyo.com/improve-your-sunset-flow/1460196 -
“If after five days someone has not opened the email (s), a new profile property will be added to their Klaviyo profile to indicate that they should be removed from your list (Unengaged = true).”
If someone does go ahead and opens either of the two emails in the flow and does not click unsubscribe using the link provided - Klaviyo will recognize them as engaged and therefore not create a new profile property?
The new profile property will only be created if they don’t open either of the emails, is that correct?
Any guidance or help will be greatly appreciated.
Best answer by ebusiness prosView original