+4
Hi,
I’m using Klaviyo to send out emails.
At the bottom of every mail, I have a contact section. Here I want link to my e-mail through text.
I’m doing exactly as this guide says (https://help.klaviyo.com/hc/en-us/articles/115005085147-How-to-Add-a-Link-to-an-Email-Address) for the Text block email link.
It works on my phone but when I try to click the link on my computer, it just opens a blank browser page.
Can anyone help? :-)
Best,
Kristine
Best answer by Dov
View original
+61
Hi
Thanks for sharing this question with our community.
For your text block, are you using a desktop + mobile block for the contact section or are you using separate desktop + mobile only blocks?
In you are using separate blocks, I’d double-check that the Link Type for the text block on desktop-only is set to “Email” and that you have no “mailto” prefix included. It may be that you have the mobile-only block set up correctly but not the desktop-only block.
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