Hello there,
we are currently sending feedback survey e-mails to users who resolved a ticket in Zendesk.
However, there is a demand from customer service, that they can control if the user receives a feedback e-mail or not.
How do I do that?
Is there a way that Zendesk Agents can enter a certain tag I can use as a trigger filter in the Flow?
Thanks for your help and regards from Cologne, Germany,
Tobias
Best answer by Taylor Tarpley
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