What does "Waiting" mean on a trigger split?

  • 24 February 2021
  • 1 reply

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I set up a trigger split where if a customer has a certain products (we call them titles) in their order, they should go into that branch of the flow. I was double checking to see if it was working and I noticed that in the Waiting tab, there is a mix of people in there who qualify and don’t quality for the trigger split.

Does the “Waiting” tab in the trigger split refer to people who have not been categorized as Yes or No yet?

Please see an example of what I saw below. Thanks!



Best answer by fmgrimaldo 24 February 2021, 21:37

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Never mind, I found the answer. Here it is (if anyone else is curious, as well):

View Trigger Split Activity

When individuals enter your flow, they are automatically queued in the Waiting tab for the first step. When an individual reaches a split in a flow, they will wait at this split until the scheduled evaluation time arrives. After a recipient is evaluated at a split, they will then be scheduled for the first step down the appropriate YES or NO path.

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