When a suppressed profile is unsuppressed, will it continue to go through any flows it was in previously?
Thanks!
BB
When a suppressed profile is unsuppressed, will it continue to go through any flows it was in previously?
Thanks!
BB
Best answer by emilytarvin
Hi
If someone with a suppressed profile is actively moving through a flow and a message is attempted, Klaviyo will automatically skip them for that message, however they will keep moving through the remaining flow steps and actions.
As they continue to move forward in the flow towards the future messages, Klaviyo will continue to skip them on each message attempt due to their suppressed status, but if they happen to be unsuppressed before the next message attempt in the flow is made, they would receive the next message.
Here is an example from a live account (sorry have to black out for privacy, but I promise this is the same profile/email user!):
Klaviyo automatically excludes all suppressed profiles from email sends. This means that, even if you try to send a campaign or flow email to suppressed profiles, Klaviyo will automatically ensure that these intended recipients are skipped. For flow emails, under Recipient Activity > Other you will find a Skipped: Person Suppressed count that signals how many people didn't receive the email because they are suppressed in your account.
Hopefully this answers your question!
For broader info on this topic, this article provides some great context on suppressed email profiles, and this article sheds some light on how profiles progress through flows.
Thank you again for reaching out to the community! Please feel free to reach back out with any other questions, and let me know if this helps.
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