Why all my emails from my flow being skipped?

Hi @friendsupstudio, 

Welcome to the Community, we are so glad you’re here! 

As mentioned, there could be many reasons why your flow emails are being skipped. @Bobi N. hit the nail on the head with possible reasons this could be happening and how to further investigate what might be the culprit here. Thanks Bobi! Along with his suggestions, you can go to a profile, hit the top right hand button that says ‘Messages’ and navigate to the ‘Skipped’ section. This will also give you another reason to see why an email wasn’t delivered to them and what you can do to rectify the issue. 

I would first investigate whether Smart Sending is the culprit here. I would be wary to not turn off Smart Sending for your account solely for this reason however, as it provides a good customer experience so your customers aren’t bombarded with too many emails from your brand and unsubscribe altogether. 

Additionally, every potential issue our fellow user raised, Flow Triggers and Filters, Adding an Additional Filter to a Single Flow Email, Smart Sending in Klaviyo  s documented in our awesome Help Center to give you further insight into our product and functionality in your account. I’d also recommend taking a look at some of our Academy Courses to learn more about the Klaviyo product and level up your skills! I would recommend taking a look at the Getting Started with Klaviyo and our Product Certification Course courses to help you build a strong product knowledge foundation and get on your feet so to speak!

Thanks for being a part of our Community!

-Taylor