Abandoned cart flow: Do you link to CART or SHOP page for delayed emails?

Question

For anyone with an abandoned cart flow longer than two days, what is your call-to-action for the emails later in the flow? Curious to know if you’re linking to the cart or the shop page.

At our website, shopping carts are saved for roughly 48 hours. Once we lengthened our abandoned cart flow, it did not make sense to always direct people back to their cart, because for many people, it would be empty.

Emails sent within the first 48 hours direct to the cart page, and email sent any later than that are directed back to our shop to add the item back to their cart.

Curious to see if anyone else is directing people to the shop instead of the cart for abandonded cart emails that send more than a few days later.

Backstory: We are an e-commerce company that sells premium-priced technology, upwards of $400. So it was worth it for us to lengthen our abandoned cart flow to keep encouraging prospects to purchase (offering free shipping or a coupon code after several days of no conversion).

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Best answer by Omar 17 November 2020, 10:20

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Omar · Accepted Answer

@kariin such a case it might be handy to have a way to (re)generate the cart (session) again.What platform are you on? Maybe you could add a link to the products or have a link that auto adds those products to the cart again.With Shopify and woocommerce you're able to get the session back so it would also work crossdevice and longer than 48h.As for CTA we mainly try to increase motivation as time passes. basically using the BJ Fogg model below. When motivation is high and (perceived) ability (to perform an action) is low enough someone will take action. That either means increasing motivation or increasing their perceived problem. It can be copy or discount or something extra (get a free x with your order…) in those additional emails.

kari · Answer

Hey@Omar! I really appreciate the detailed reply. Thank you!SooooI have attempted to recreate the 48 hour issue, and it was true for me on desktop. I added products to my cartand triggered the abandoned cart flow, and my cart cleared after two days. Is that not normal? Our web developer suggested 48 hours was the standard. Curious to hear more ofyour thoughts on that one :)We are using WooCommerce.I do like the idea of creating a link that would add the item back to the cart…I have no idea how I can do that, but perhaps our web developer would know.It’s worth noting that our primary audience is comprised of stroke survivors (as our medical devices cater to their needs). I worry about creating a link that adds the item back to the cart, because if someone has a cart saved for longer than 2 days, and they click that link, they may end up purchasing twice as much but without intending to. And that would be very bad.Thanks again!!

Abandoned cart flow: Do you link to CART or SHOP page for delayed emails?

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