Is it general practices to have both abandoned cart flows flows going at the same time where one triggers Added to Cart and another triggers the Checkout Started or is one preferred over the other?
Best answer by elisegaines
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- Klaviyo Employee
- 85 replies
-
6 July 2021
- Answer
Hi
The Started Checkout event shows a higher degree of intention than the Add to Cart event, so you can tailor the two flows accordingly. Just make sure to add this filter to the “Add to Cart” flow:
What someone has done > Started Checkout > zero times since joining this flow
That way, your customers won’t get both flows at the same time :)
I hope this helps!
Elise
Thanks…. So much
Hi
The Started Checkout event shows a higher degree of intention than the Add to Cart event, so you can tailor the two flows accordingly. Just make sure to add this filter to the “Add to Cart” flow:
What someone has done > Started Checkout > zero times since joining this flow
That way, your customers won’t get both flows at the same time :)
I hope this helps!
Elise
And just to be clear, this flow requires custom code in the Shopify themes right?
Userlevel 6
+5
- Community Manager
- 925 replies
-
6 July 2021
Hello
You would only need custom code and apply the add to cart function as the Checkout Started event is already shared as part of your Shopify integration.
You can find instructions on how to install and add this add to cart function to your website from the How to Create a Custom "Added to Cart" Event for Shopify article.
Hope this helps!
David
thanks for the awesome information.
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