Abandoned checkout not sending

Hey @Imshulcas!

Since ‘Checkout Started’ metric will only trigger if someone gets all the way to the checkout page and then leaves - it could be that a good portion of those abandon carts you see in your Shopify could have just been users who added items to their cart but never initiated checking out to then trigger the metric/flow.

I’d test adding in the ‘Add to Cart’ as a new Metric to capture those users and email them to see if that closes your gap in cart captures.

Here are the steps from Klaviyo on how to get this created with some script placement on site: https://help.klaviyo.com/hc/en-us/articles/115001396711-How-to-create-an-Added-to-Cart-event-for-Shopify