I’m new and setting up my first coupon and flow. I have been struggling with this all week, wasting too many hours reading articles and watching videos. I’ve submitted a ticket but Klaviyo has not responded. Hoping someone here can help.
My coupon is working, and is kicking off the flow. Emails are not sending, though; I keep getting “Bounced Email via Klaviyo” metrics on the 2 test email addresses that I am using. Both are email addresses that I own. I have looked at the articles about why emails bounce and it’s not due to any of the suggestions in the articles.
Plus, on one of the two email addresses that I used, Klaviyo set the ‘Accepts Marketing” to false.
The emails are not full, not on vacation, etc.
The flow is being triggered.
Double opt-in is turned off.
The email adresses are being added to the proper Lists.
The problem is that Klaviyo is bouncing the emails.
Also wondering, does Klaviyo actually ever respond to support emails?
Best answer by alex.hongView original