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Can I Set Up SMS Consent at the Checkout Stage?

  • 16 December 2020
  • 3 replies
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Hi so i set up SMS marketing through klaviyo last week using a sign up form when customers arrive on my page, which hasn't been that effective. I was wondering is there a way to add a tick box at the checkout stage where customers can choose to consent for SMS messages so i can use them in my abandon cart flow? I currently using shopify and just want a tick box then links back to klaviyo. 

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Best answer by david.to 4 May 2021, 21:27

Hello @fortis and @pixelsupply,

Just wanted to follow up on behalf of @cassy.lee and for future Community members to share the exciting update that Klaviyo has recently added the capability to collect SMS consent at checkout!

You can learn more about this feature and how to set this up from the following guides:

Thanks for being a part of the Klaviyo Community!

-David

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We’re facing the same exact situation as you @fortis! Hopefully the community can give some direction on this.

Userlevel 6
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Hi @fortis and @pixelsupply

Thanks so much for being a part of the Klaviyo Community and for chiming in on SMS Consent at Checkout. 

The Klaviyo team has been developing a solution for Shopify merchants to collect SMS consent during checkout with the “accepts marketing” checkbox. However, due to some recent developments in the telecom industry, Klaviyo will be delaying the release of this solution. These developments affect all messaging platforms, including Klaviyo. 

Klaviyo is actively monitoring the situation and working with our partners to find a resolution or a better solution for our Shopify non-Plus customers. We are also investigating ways to help Shopify Plus merchants collect SMS consent at checkout with a more customizable solution. 

I know you mentioned that you’re already using the signup forms to collect SMS, but another option to test effectiveness could be to include SMS in an email banner, or integrate any list growth solution of your choice with our API

When the team has more details on the SMS Consent and Checkout feature, I’ll update you both on this thread as well so that we can close the loop. 

Thanks so much for your support, and I hope you have a fantastic New Year! 
-Cass. 

Userlevel 3
Badge +3

Hello @fortis and @pixelsupply,

Just wanted to follow up on behalf of @cassy.lee and for future Community members to share the exciting update that Klaviyo has recently added the capability to collect SMS consent at checkout!

You can learn more about this feature and how to set this up from the following guides:

Thanks for being a part of the Klaviyo Community!

-David

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